Collocated
Events

Reimagining Your Hybrid Workplace Experience

February 14-17, 2023 - Ft Lauderdale, Florida

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Speakers

David Gardner

CEO, Advantage Communications Group

Advantage Communications Group

David Gardner is Co-Founder and President/CEO of Advantage Communications Group, LLC, a global telecom MSP specializing in design, procurement, implementation and ongoing management of enterprise-class telecom and technology solutions for almost two decades. He is also the Founder and President/CEO of vMOX, LLC, which employs patented optimization technology to deliver mobility cost savings and lifecycle management solutions to corporate mobility environments. Mr. Gardner is Chairman Emeritus of The Alliance, a national consortium of premier marketing and sales companies within the telecommunications industry, and has previously served as Chairman, Vice-Chairman and Treasurer. A serial entrepreneur, Mr. Gardner played key roles in the development of a number of other businesses, largely focused in the telecommunications and technology arenas. In addition, he is an active Angel investor, passionate about investing in and assisting start-ups as they navigate the complexities of building their businesses. His expertise includes corporate strategy, finance, operations and the building of national and global alliances. Mr. Gardner has an MBA in Finance and Management from NYUs Stern School of Business and a BA in English from the University of Vermont.

Session(s):

Daniel Shin

SD-WAN Consulting Systems Engineer, Aruba

Aruba

Daniel Shin has worked in the technology field in various aspects of network infrastructure for more than 22 years starting at Cisco in San Jose, CA in late 1998 after graduating in Management in Information Systems. During his career, he has held a network architect role at PwC and solutions architect at Cisco Systems in SD-WAN, Campus and data center architecture. He is currently working as a Consulting Systems Engineer at HPE/Aruba SD-WAN through acquisition of Silver Peak SDWAN start-up he joined in 2018 to focus on SD-WAN digital transformation and cloud adoption. He holds various certifications in the field such as CCIEs, CISSPs. He lives in Tampa, Florida with a wife and three children. When he is not in front of customers whiteboarding on design architecture at work, you will find him in any outdoors activities like hiking, scuba diving, snowboarding or enjoying Florida beaches with a family.

Session(s):

Roger Wallman

Sr. Manager Solutions Marketing, Avaya

Avaya

Roger is a subject matter expert within the Avaya marketing team and has extensive experience in digital communications ranging from unified communications and collaboration to contact center and customer experience. With a career spanning product management and marketing of a broad range of communications solutions, Roger joined Avaya in 2012. In his role at Avaya, Roger is responsible for creation and execution of solution marketing strategies across the Avaya portfolio.

Session(s):

Shawn Augenstein

Principal CX Consultant, Digital Velocity Solutions, CDW

CDW

Shawn Augenstein is an AI Consultant, Interaction Creator and Analyst, with the CDW ICX Practice working to establish the strategy, go to market, and professional services delivery in emerging and innovative technologies. Shawn works as a Principal Consultant, Tech Evangelist and business analyst leading the application of AI and natural language processing to customer care solutions such as chat, contact center, collaboration tools, and streaming data delivering AI and integrations that automate and enhance customer interactions while providing insights into CX operations.

Session(s):

Todd Ketterman

Executive Technology Strategist, CDW

Alexander Lopez

Americas Collaboration Engineering Theater Leader, Cisco

Cisco

Alexander is A growth-minded technical leader with over 25 years expertise for High Tech applications in engineering management, highly experienced in Unified Communications, Customer Relationship Management, Wireless, Security, and Data Networking Solutions. Currently Alexander is the Americas Collaboration Engineering Theater Leader for Global Enterprise, US Commercial, and the US Public Sector Pursuit Segments for Cisco Inc.

Session(s):

Jeff Dworkin

Managing Director, Cloud Voice Alliance

Cloud Voice Alliance

Jeffrey Dworkin is a proven B2B marketing executive with a strong track record of delivering growth through multiple environments, including electronic, social, and traditional marketing programs. By combining elements of both content and product marketing, carefully tracked and refined with a deep understanding of analytics, Jeff has created proven marketing initiatives that have driven double digit growth in web traffic, as well as substantially increased prospect acquisition and lead conversion. Most recently Jeff was the Director of Marketing for Sangoma Technologies where he led the selection and implementation of a Marketing Automation Platform, and used a variety methods including Content Marketing, SEO and SEM techniques to increase web traffic by over 55% and unique visits by over 70%. Relevancy of the website was increased by over 60%. This resulted in over 100,000 net new prospects, over 100% growth in Visitors, over 85% growth in prospects and 140% growth in Marketing Qualified Leads. Prior to Sangoma, Jeff was enterprise marketing manager with Dialogic. In that role, he was responsible for creating and managing the market strategy for Dialogic’s Open Source, Fax, Fax-Over-IP and IVVR Markets. Prior to Dialogic, Jeff held executive product management and business development positions with a number of technology firms, and was a founder of iFace.com, which was eventually acquired by Rare Medium (Nasdaq:RRRR). Jeff holds a degree in Industrial Engineering and started in the technology sector nearly 25 years ago as an IVR developer, and has an extensive background in technology, product management and marketing. He is a regular speaker on various communications topics, including TDM-to-IP Migration Strategies, Unified Communications and Microsoft Lync, Open Source Telephony, Business Enabled Communication Process and Interactive Voice Response System Design.

Session(s):

Eric Klein

COO, Cloudonix

Cloudonix

Eric is a Mentor for technology-oriented startups and VoIP security and fraud specialist, and a sci-fi author. He oversees the day-to-day operations at Cloudonix so the developers can focus on turning caffeine into code.

Session(s):

Indrajit Ghosh

CEO, ConnX

ConnX

Indrajit “IG” Ghosh is a true visionary and strategic thought leader at the forefront of communications transformation, and for over three decades, has been driving predictable business outcomes that enhance productivity, mitigate risk, and increases the bottom line for the largest global enterprises and service providers. IG leads ConnX as a trailblazing global company that consistently anticipates enterprise needs and market dynamics, and provides visionary, transformative, integrated solutions in a dynamic communications industry that helps enterprises maintain their competitive edge. With his visionary leadership, ConnX has built its ConnX Global Communications Platform that simplifies business connectivity, collaboration, security and service assurance that provides end-to-end, Client-toCloud observability, security, performance management, analytics and active assurance in one integrated, global platform. IG has used his extensive background to build a seasoned leadership team that manages highperformance global teams working at the forefront of technologies that drive enterprise success for ConnX clients. IG works with key senior executives in established business critical global partnerships, respected technology leaders, and with OEM service provider organizations to foster and drive change in the industry, and provides ConnX with the vision, strategy and leadership to build its business and create new clients, while pushing the envelope of the digitally connected virtual workforce.

Session(s):

Barbara Steel

Managing Director, EY

EY

Barbara is a Managing Director with EY’s People Advisory Services, and her background includes having functioned both as an executive human resource practitioner and people advisory leader with an emphasis on aligning people strategy to business priorities. She has devoted her more than twenty-year career to leading businesses through organizational structure and redesign, culture transformation, organizational development, and change management. One of Barbara’s specialization areas is DE&I and her work with multinational clients has encompassed building DE&I strategy and evolving the culture, employing habit activation, and transforming processes and systems to reduce cognitive bias and other systemic inequities. Barbara also has extensive experience advising clients on culture and performance change to align workforce needs with digital transformation strategies and new business operating models.

Session(s):

Erin Wilson

Director of Technical Marketing, Five9

Five9

A charismatic engineer, Erin cleverly pairs technical expertise with business acumen to communicate complex concepts to technical and non-technical audiences alike. A 15-year SaaS veteran, Erin challenges companies to creatively apply contact center technology to their most strategic initiatives. Erin strives to help organizations deliver exceptional, engaging customer experiences. She is an author and frequently leads thought leadership discussions on technology. Erin has held senior and leadership positions in technical marketing, solutions consulting, product evangelism, and business partner enablement.

Session(s):

Dave Fox

CEO, Focus Global Talent Solutions

Focus Global Talent Solutions

Dave Fox is the co-founder and CEO of Focus Global Talent Solutions, a high-end niche IT staffing and recruitment agency in Florida. The organization specializes in four areas: data science and artificial intelligence, business intelligence and analytics, digital marketing technology and cloud technology. Their specialty is their super power. Dave’s journey in recruitment started back in New York City in 2010. He stumbled upon a Craigslist ad for a global recruitment company that was expanding to the U.S.. Dave started as a trainee recruiter and within eight years became the global top biller of his company, achieving in excess of $7 million in revenue. He was asked to lead a new market for the company and became the foremost expert in the recruitment of Adobe Experience Cloud professionals. Having a passion for creating and building he decided to start his own specialty IT staffing company with his wife Brittany Fox. Focus Global Talent Solutions started in 2018 and is changing the way tech recruiting is done - simplifying hiring, making things easier and providing true expertise to clients and candidates. Focus guarantees immediate results upon engagement, serving clients the best candidates they will ever encounter. Dave’s life purpose is to help and motivate others to become the best they can be in every area of their lives. He believes that by working hard, focusing on key outcomes and constantly learning and developing, you can have the life you envision. This philosophy shaped the one-of-a-kind, supportive culture at Focus GTS, which stretches people to become their best self. When Dave is not creating the most innovative IT staffing company in the United States, he loves being a dad to his son, working out, and watching MMA.

Session(s):

Chuck Swain

Sr. Global WEM Business Specialist, Genesys

Genesys

Chuck Swain is a Senior Global WEM Business Specialist at GENESYS with over 30 years of experience in contact center leadership. He partners directly with customers to transform & orchestrate operational improvements using a hands-on approach leveraging his extensive experience with contact center technology, strategic planning, workforce management, operations leadership, and reporting. He is an innovative strategic thinker who will apply efficiency principles to all aspects of contact center operations. Chuck is eager to share his passion and experience.

Session(s):

David Barton

CTO, Highwire Networks

Highwire Networks

David Barton is Chief Technology Officer at High Wire Networks. He oversees High Wire technology solutions and leads the sales engineering teams for High Wire’s Overwatch Managed Security Marketplace, which enables partners to deliver comprehensive cybersecurity that’s easy to sell and easy to buy for an affordable subscription. Barton has more than 20 years of cybersecurity experience with companies in various industries, including telecommunications, health care, software development, finance, mortgage, and government. He is the former CISO for Stellar Cyber, the company behind the open-XDR solution that Overwatch leverages to deliver managed detection and response through its 24/7 Security Operations Center (SOC) as a Service.

Session(s):

Joe Ward

CEO, IKIN

IKIN

Joe Ward serves as chief executive officer and president of IKIN, and oversees the company’s strategy, business development, sales, and marketing initiatives. Joe joined IKIN after spending much of his career as a highly respected executive in the telecommunications sector. In his three-decades-long career, he has held management positions with leading providers including Inter-Tel, Mitel, and other large channel providers. Joe is a graduate of the University of Georgia, and resides in Austin.

Session(s):

Ritesh Mukherjee

Senior VP and General Manager Enterprise Networks, Inseego

Inseego

Ritesh Mukherjee is an accomplished leader focusing on global communications and technology. Ritesh leads product design, solutions engineering, and technical marketing as Senior Vice President and General Manager at Inseego. He is responsible for transforming digital networks with 5G, MEC, SDN/NFV, SDWAN, SASE, and Cloud solutions. Before joining Inseego, Ritesh was Vice President at Reliance Jio, managing a global portfolio of market-leading innovative enterprise solutions. He was Vice President, Product Management at 128 Technology (acquired by Juniper Networks), leading SD-WAN and cloud development, and Product Management Leader at Cisco, leading the software operating systems group. Ritesh has engineered some of the largest deployments of enterprise networks for leading businesses globally. He is a sought-after speaker and thought leader. Ritesh teaches Computer Networks and Security courses as an Adjunct Faculty Member at the Benjamin Franklin Cummins Institute of Technology, Boston. Ritesh holds a Ph.D. in Computer Science from Concordia University, Montreal.

Session(s):

Andreina Morales

Vice President of Community Operations, Instawork

Instawork

Andreina Morales is the Vice President of Community Operations at Instawork, where she oversees professional and partner engagement, customer support operations and community trust & safety. Andie has over 15 years experience leading customer experience teams that optimize operations and drive business growth. Her expertise in customer-centric strategies has been leveraged across top brands such as Kaplan, UBS, and P&G. Andreina has her MBA from Harvard Business School, BS in Economics from the Universidad Católica Andrés Bello in Venezuela, and is a formally trained pastry chef.

Session(s):

Chris Fine

CEO, Integrative Technologies LLC

Integrative Technologies LLC

Chris Fine is the founder and CEO of Integrative Technologies LLC. He is an experienced independent advisor and consultant, specializing in strategy, technology, innovation, and business/market development. Some of his areas of technology and market expertise include enterprise technology, AI, cyber and physical security systems, communication and collaboration products and networks, workplace technology, and Internet of Things (IoT). Chris’s recent focus, working with vendors, Real Estate professionals, IT groups, and end users, has been the future of work and the workplace, including technologies, user and operator experience, office layout, remote work, and security. One major area of focus now is the evolution of the workplace during and post COVID-19, including physical and cyber security, remote/hybrid work technologies, and communication/collaboration innovation. Prior to founding Integrative Technologies, Chris worked at Goldman Sachs in various financial, engineering, and management roles. Chris’s extensive speaking background includes industry conferences, corporate events, podcasts and webinars. He is the author or co-author of multiple industry studies, White Papers, and other publications. He is the co-host of the monthly “Watch This Space” podcast: www.watchthisspace.tech, and an All-Star Mentor for TechStars’s New York startup incubators.

Session(s):

Adam Klodner

VP of Application Development, IntelePeer

Jon Arnold

Principal, J Arnold & Associates

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience. He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review. In January 2023, Jon was named as a Top 100 United Comms Influencers 2023, and in 2022, was included in “16 UCaaS influencers to Follow”, “16 Hybrid Work Influencers to Follow” and “16 CCaaS Influencers to Follow”. In December 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”; also in 2021, Jon was included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”. During 2020, Jon was named a “Top 100 Unified Comms Influencer”, and a “Top 10 CX Contact Center Influencer You Need to Follow”; in 2019 a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”; and in 2018, Jon was included in a listing of “Top 10 Telecoms Influencers”, and “TOP VoIP Bloggers to Follow”. Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Before that, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008. As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Channel Partners, Cloud Conventions, SCTC and others. Additionally, Jon is a UC Expert with BCStrategies, is a long-serving Council Member with the Gerson Lehrman Group, and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Board member for UCX USA.

Session(s):

Brett Shockley

CEO, Journey.ai

Journey.ai

Brett Shockley is a tech industry executive, entrepreneur and keynote speaker with over 30 years of leadership in enterprise software at Journey, Avaya, Cisco, Calabrio and Spanlink Communications. Shockley is the cofounder and CEO of Journey, whose Trusted Identity Platform makes it simple for businesses to build Trusted Digital Relationships with their customers. He is a Director for eGain Corporation (NASDAQ: EGAN), a leading provider of cloud based customer engagement applications and SPOK (NASDAQ: SPOK), global leader in critical health care communications products and services. He also serves on the Virtual Hold Technology advisory board and is a startup mentor for Stanford’s Alchemist Accelerator. Previously Shockley was SVP of Strategy, Corporate Development & CTO of Avaya. He also served as SVP/GM of Avaya’s Contact Center and Unified Communications portfolios and led the Avaya Labs Research team. Earlier Shockley held senior leadership roles including VP/GM of Cisco’s Contact Center Business Unit where his team pioneered the industry’s first VoIP Contact Center. As Cofounder/CEO of Spanlink, he led the IPO and partnered with Bell Labs to pioneer innovations in speech recognition, computer telephony and call centers. As cofounder of Calabrio he led the development of industry leading Workforce Optimization software. In addition to holding patents in privacy, security, social networking & contact centers, Shockley was an Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and Minnesota High Tech Association Emerging Technology award winner. Brett previously held the Guinness World Record for the World’s Tallest Unicycle at 51’.

Session(s):

Amelia Paro

Channel Chief, Kaseya

Kaseya

Amelia Paro is an award-winning speaker and experienced sales professional with over ten years in the technology industry in B2B and B2C environments. Past sales experience includes IT hardware/software and IT consulting and services. Amelia brings a wealth of experience from managing and growing a successful MSP in AZ and working with clients across the US in the financial sector, non-profits and unions, and Fortune 500 retail organizations. She has a deep understanding of the challenges faced by MSPs and has extensive experience with the development of strategies for fast-tracking ROI after adopting a new technology solution. Amelia experienced great success during her years with her MSP and is passionate about seeing Partners gain the same success and profitability. partners around the globe. list pays tribute to the below-the-radar best and brightest who power the channel every day. Amelia then went on to receive the prestigious 2022 Channel Chief award given by CRN to influential leaders who, through their dedication, industry stature and advocacy, continue to shape the IT landscape with innovative strategies, programs and partnerships. When not traveling to one Channel event after another, Amelia spends her time hiking the beautiful Arizona mountains, spoiling her dogs, and advocating for Animal Rescues, in the fight to abolish animal abuse and neglect forever.

Session(s):

Darryl Wilson

Digital Workplace Services Global Leader, Kyndryl

Kyndryl

Darryl has over 24 years of experience in the Information Technology and Services industry and currently holds the position of Global Leader of Kyndryl Consult for the Digital Workplace (DWS). In this role, Darryl is responsible for the global strategy and execution of Kyndryl’s Advisory & Implementation Services for Digital Workplace (DWS). DWS solutions span Modern Device Management, IT Support Services, Workplace Virtualization and Modern Workplace Collaboration that drive increased Employee Experience (EX) ultimately resulting in an increased Customer Experience (CX). Darryl often speaks at industry and client events on trends we see in this space and how Kyndryl services can assist our clients’ digital workplace experience ambitions. Darryl lives in Toronto, Canada and is married with 3 kids attending university and outside of work is passionate about Family, Music, Sports and travelling.

Session(s):

Abigail Chambley

Director, Talent Acquisition, Mission Cloud

Mission Cloud

Abigail Chambley cut her teeth in Talent Acquisition as an agency recruiter supporting a variety of industries and functions, before focusing solely on technology. After realizing her passion for Talent Acquisition structure and operations, she transitioned to in-house recruitment with BetterCloud, where she built that team and function from the ground. In early 2021, she moved on to Mission, an AWS Premier Partner and Managed Cloud Services provider, to build a best-in-class recruiting machine where hiring rapidly, candidate experience, and hiring manager experience are the primary focuses.

Session(s):

Megan Cornish

VP of Corporate, Government and Marketing, Moth+Flame

Moth+Flame

Megan Cornish is the Vice President of Corporate, Communications, and Marketing at Moth+Flame, a leader in virtual reality; she is also the company’s Corporate Secretary. In her role, she developed, led and executed a go-to-market strategy for the company’s commercial business market. She organized and led the launch of the company’s partnership with the National Urban League to create virtual reality training on diversity, equity, and inclusion. From 2016-2020, Megan served as the Vice President of External Affairs at FoodMaven Corporation, where she led the company strategy in communications, government, and industry affairs. She also served as the Corporate Secretary for the FoodMaven Board of Directors. Ms. Cornish is a founding board member of the Upcycled Food Association and Upcycled Food Foundation, which were formed in 2019 to influence sustainable practices in the food industry. From 2019-2021, Megan was on the ReFED Expert Network as an industry leader in sustainability and food and beverage. Megan is currently on the Board of Directors of Sensus Healthcare, a publicly traded medical device company revolutionizing treatment for skin cancer. As a lobbyist and consultant since 2013, Megan has formally advised a broad range of companies in a variety of industries including virtual reality, food and beverage, health, technology, and communications. She is often sought out as a business leader who can solve complex problems and develop actionable strategies that lead to success. In 2013, Ms. Cornish served as Legislative Assistant to Representative Tim Holden (PA), who was a member of the U.S. Committee on Agriculture. Previously, Ms. Cornish handled immigration, science and technology, homeland security, animal rights issues, and special projects as a Legislative Correspondent and Legislative Assistant for Congressman Ed Towns (NY) while he was Chairman of the US House Committee on Oversight and Government Reform. Ms. Cornish received a B.A. in political science from Colorado College and an M.A. in global security from Johns Hopkins University. She is a certified yoga instructor and certified sailboat captain. She resides in Colorado Springs with her husband, son, and two pomeranians.

Session(s):

Logan Mallory

VP Marketing, Motivosity

Motivosity

Logan Mallory is the Vice President of Marketing at the leading employee engagement and recognition software, Motivosity. Mallory is a public speaker, professor, and thought leader on culture and leadership in the workplace to achieve employee retention. Motivosity helps companies to promote gratitude and connection in todays digital era of work.

Session(s):

Mike Moncivais

Director, Solution Architect, Service Providers, Poly

Poly

Mike Moncivais leads the Sales Engineering specialists that create and deploy innovative solutions thru Poly’s SP partners. With over 15 years of Unified Communication experience he has advised, implemented and operationalized many purpose-specific solutions for Tier 1 global providers. He participates in SP Technology forums that set the direction of the UC technology going forward. Not content in delivering the UC solutions of yesterday Mike and Poly are “developing technology that connects people and then steps out of the way.”

Session(s):

Jeff Kubick

Head of Global Voice Service Provider Marketing, Poly

Poly

Since joining Poly (now part of HP) in 2019, Jeff Kubick has worked with cloud voice service providers globally on go-to-market strategies for growing their business with Poly and HP’s complete portfolio of hybrid work solutions. Prior to Poly | HP, Jeff served as VP of Marketing at DSCI and TPx Communications, driving growth through innovative marketing, branding, product, and pricing strategies. He graduated from Bates College and earned his MBA at Babson College. When his head isn’t in The Cloud, Jeff devotes his time as a husband, father, photographer, dog fitness trainer, and chicken whisperer.

Session(s):

Steven Edwards

CEO, Premier Virtual

Premier Virtual

Steve Edwards is the founder of Premier Virtual, an innovative company helping businesses host successful virtual hiring events. In this new hiring landscape, virtual hiring events are an essential component of any recruitment effort, and Steve and his team are committed to help usher in this new era. After 4 years of jumping out of planes in the Army, Steve entered the world of job fairs and quickly noticed an emerging trend. In-person hiring events were getting less and less engagement. With Millennials and GenZers moving towards remote work and distributed teams becoming more prevalent, the hiring process was transitioning from in-person to virtual. With decreased engagement, companies were struggling to hire and retain quality talent. This inspired Steve to create a solution and he did just that with Premier Virtual. When the pandemic hit, the need for virtual job fairs skyrocketed and has helped Premier VIrtual move quickly to a leader within the industry. During its first 10 months, the Premier Virtual platform helped more than 35,000 companies connect with over 350,000 job seekers and has earned prestigious awards including 2021 Best Companies to work for in Florida. Premier Virtual also has licensing agreements over 150 Workforce Development across the Country. The US Army and several National Guard units use the Premier Virtual platform.

Session(s):

Mike Perrone

CRO, Prodoscore

Prodoscore

As Chief Revenue Officer, Michael Perrone is responsible for global sales, customer success, and business development to accelerate Prodoscore revenue. Michael’s leadership clearly communicates the company vision and the revenue strategy across all relevant functions to ensure the right goals are defined and met. He is passionate about creating a culture of accountability by setting the right metrics. Tying company performance to tangible results helps clients and partners exceed their objectives. Before Prodoscore, Michael spent his last 15 years in sales leadership at high growth tech companies. His most recent position was VP of Sales at Vonage Business, a leader in cloud communications, where his responsibilities included driving sales strategies and execution of Vonages mid to enterprise market business solutions. Prior to that Michael ran direct sales organizations for Cbeyond as VP of Sales of the West. Michael resides in Chicago with his wife Sara and two kids. They are die hard Chicago sports fans and stay active on the weekends with their kids sports. Michael holds a BS in Industrial Computer Systems from Illinois State University.

Session(s):

Chance Myers

Vice President, Quantanite

Quantanite

Chance is a highly motivated award-winning professional with expertise in building and managing technology-based Sales & Marketing departments within Fortune 1000 companies as well as startups. My extensive history includes complex SaaS, UCaaS, CCaaS, UX, and Collaboration software. Additionally, I have an advanced history of Call Center PBO sales and operations. Furthermore, my successful sales leadership experience includes broadband, fiber, voice, data, video, wireless and fixed wireless. My history in SaaS, CX, and UCaaS experience includes Hosted / Cloud VoIP, CTI software applications IE: CRM, ACD, IVR, Workforce Management & Optimization, Call Recording along with AI Speech analytics. Proven leadership ability building Sales & Marketing organizations from both a start-up opportunity, to re-focusing existing sales infrastructures along with channel partnership development and management. Specialties: • Strong track record in sales, marketing, operations, P/L, and general management I am both an individual sales contributor as well as a sales mentor.

Session(s):

Ross Hubble

Product Manager, Sangoma

Sangoma

For most people, telephony doesn’t sound very interesting. For me, telephony and technology are passions I’ve been chasing for 20 years. Most recently, my work landed me a position with Sangoma Technologies, where I’m focused on delivering industry-leading UCaaS offerings and integrations to our partners and customers. I guess you could say I’m living the dream here at Sangoma. When I’m not keeping up with my product roadmap, I spend my free time enjoying family, photography, skateboarding, and live music.

Session(s):

Darren Himebrook

Co-Founder, Seekr

Seekr

My passion is in finding creative ways to solve business challenges. For nearly twenty years, Ive been building high-functioning teams to do just that. Most recently, I have focused that passion on a startup of a job empowerment platform. As a cofounder, were enjoying the challenge of building a business from the ground up. Were not only creating a unique product but also a company and culture, all while pursuing product-market fit. Before taking the startup journey, I was fortunate to work with some of the best companies in the world, helping them solve problems and grow their businesses. I was lucky to work with talented people in product design, marketing, advertising, and business management along the way. These experiences, both successes and failures, provided great learnings and growth. When Im not solving for the next big challenge or listening on audible, youll find me experimenting in the kitchen. I also coach little league, which has taught me quite a bit about maneuvering wild and unmanageable teams (AKA 10-year-olds) to work together. My true heart and inspiration are my kids. Their art and sport keep me on my toes and challenge me to improve daily.

Session(s):

Danny Jenkins

CEO, Threatlocker

Threatlocker

Danny Jenkins, CEO & Co-Founder of ThreatLocker, a cybersecurity firm providing zero-trust endpoint security, is a leading cybersecurity expert with over two decades of experience building and securing corporate networks, including roles on red and blue teams. He is dedicated to educating industry professionals about the latest cyber threats and frequently speaks on the topics of ransomware and zero trust.

Session(s):

Khurum Shafi

Senior Solutions Engineer - Contact Center, Twilio

Twilio

When I was 12, my first system communication success was connecting two computers with a crossover cable. The idea that I could make two separate things, understand each other, was a breakthrough moment for me. This turned into a mission to make devices talk to each other in the most efficient way. Through the course of my career, this has evolved into an efficiency in communication between technology and people, and this can only be done with a deeper integration of AI within the contact center. Hi, my name is Khurum, and I am acutely inspired by our emerging technical ecosystem that is customer aware, and building training towards that architecture. I am passionate about doing that with technology, because that “aha” moment when we see it, is everything. Excited to create this vision together.

Session(s):

Tom Phelan

CTO, Unified Office

Unified Office

Tom has nearly 24 years experience developing embedded systemsand network management products for the data andtelecommunications industries. He has held leadership roles in severalcompanies, including VP of Engineering, CTO, VP of Marketing andVP of Advanced Development. Tom has also held leadership positionsin the general industry, including co-chair of the DCCP working groupat the IETF, the lead developer of Proxy Admission Control at theMPLS Forum, and has made significant contributions to securitystandards for VoIP networks and emergency telecommunications forATIS. For the past 10 years Tom has been Principal Architect at SonusNetworks, working in the Office of the CTO and other groups toarchitect VoIP products for the telecommunications carriers.

Session(s):

Rob McDougall

CEO, Upstream Works

Upstream Works

Rob is the CEO of Upstream Works, a provider of omnichannel contact center desktop solutionsthat simplify and improve agent and customer experiences. He is an accomplished contact centerleader and catalyst for change with a track record for raising industry awareness of first contactresolution. Rob leads the strategic vision of Upstream Works with a continued focus onomnichannel innovation and enhanced AI integration capabilities.

Session(s):

Terry Woloszyn

Vice President, Sales and Marketing, Utopia VR

Utopia VR

Terry Woloszyn is the Vice President of Sales at Utopia VR, a cutting-edge Metaverse-as-a-Service company that is unlocking the potential of the Metaverse with business solutions. Delivering business solutions via the cloud means no special hardware or software is required - just a browser. With Utopia VR, businesses can quickly, easily, and cost effectively adopt metaverse solutions such as virtual offices, where businesses can create a digital presence allowing employees and customers to interact in a fully-immersive environment. Another example is on-boarding and training, that provide a seamless way for businesses to train their employees in the metaverse, as well as a showcase solution that allows businesses to showcase their products and services in a unique and engaging way. Terry has a deep understanding of the metaverse / virtual reality market and has been instrumental in driving Utopia VRs rapid growth and success. Before joining Utopia VR, Terry held leadership roles at several other technology companies, where he developed a reputation as a company founder, team builder and strategic thinker. He has a proven track record of building successful sales, engineering, and consulting teams, developing key partnerships, and driving growth.

Session(s):

David Jodoin

Partner, Virtuco

Virtuco

David Jodoin serves as CEO and Chief Technology officer of Virtuco.com, overseeing the company’s innovation strategies, development, product management, and go-to-market consulting activities. Prior to Virtuco.com, Jodoin founded and managed successful companies in the customer experience, chat, team workspace, telecommunications, contact center, and business automation industries. As a technology innovator, he has helped create numerous award-winning solutions, and is recognized as one of the Twelve Pioneers of WebRTC innovations. Jodoin holds a bachelors degree from Harvard University.

Session(s):

Av Utukuri

CEO, Vizetto

Vizetto

A graduate of the UofT engineering science program, Av is a serial entrepreneur who has been involved in 5 tech start-ups to date. As a CEO he is instrumental in raising capital, providing board oversight, technical management expertise, product direction and strategic vision. Av is an engineer at heart and is deeply passionate about understanding how technology can solve a deep problem at hand. As an avid programmer and designer he holds almost 100 patents in hardware design, software algorithms and next generation user interfaces.Av is the founder and CEO of Vizetto, a Canadian company that develops Reactiv SUITE; software that enables remote and hybrid teams to communicate with impact and create memorable meeting experiences. His mission is to create the best possible user experience for the evolving hybrid meeting space and allow teams to engage each other as if they were meeting face to face.

Session(s):

Jim Debald

Chief Revenue Officer, White Label Communications, LLC





Moderator List

Chris Fine (Moderator)

CEO, Integrative Technologies LLC

Integrative Technologies LLC

Chris Fine is the founder and CEO of Integrative Technologies LLC. He is an experienced independent advisor and consultant, specializing in strategy, technology, innovation, and business/market development. Some of his areas of technology and market expertise include enterprise technology, AI, cyber and physical security systems, communication and collaboration products and networks, workplace technology, and Internet of Things (IoT). Chris’s recent focus, working with vendors, Real Estate professionals, IT groups, and end users, has been the future of work and the workplace, including technologies, user and operator experience, office layout, remote work, and security. One major area of focus now is the evolution of the workplace during and post COVID-19, including physical and cyber security, remote/hybrid work technologies, and communication/collaboration innovation. Prior to founding Integrative Technologies, Chris worked at Goldman Sachs in various financial, engineering, and management roles. Chris’s extensive speaking background includes industry conferences, corporate events, podcasts and webinars. He is the author or co-author of multiple industry studies, White Papers, and other publications. He is the co-host of the monthly “Watch This Space” podcast: www.watchthisspace.tech, and an All-Star Mentor for TechStars’s New York startup incubators.

Session(s):

Jon Arnold (Moderator)

Principal, J Arnold & Associates

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience. He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review. In January 2023, Jon was named as a Top 100 United Comms Influencers 2023, and in 2022, was included in “16 UCaaS influencers to Follow”, “16 Hybrid Work Influencers to Follow” and “16 CCaaS Influencers to Follow”. In December 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”; also in 2021, Jon was included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”. During 2020, Jon was named a “Top 100 Unified Comms Influencer”, and a “Top 10 CX Contact Center Influencer You Need to Follow”; in 2019 a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”; and in 2018, Jon was included in a listing of “Top 10 Telecoms Influencers”, and “TOP VoIP Bloggers to Follow”. Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Before that, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008. As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Channel Partners, Cloud Conventions, SCTC and others. Additionally, Jon is a UC Expert with BCStrategies, is a long-serving Council Member with the Gerson Lehrman Group, and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Board member for UCX USA.

Session(s):

Glenn Goldberg (Moderator)

CEO, Parallel Communications

Parallel Communications

Glenn serves as chief executive officer for Parallel Communications Group, and oversees the firm’s strategic direction and management, as well as client strategy and execution. Glenn has over 30 years of public relations experience, working in both agency and corporate environments. Before founding Parallel, he spent four years running the public relations practice for Scott Cooper Associates, a New York-based integrated marketing firm. Prior to that, he was executive vice president and chief operating officer for The Blankman Group, a New York-based public relations firm.

Session(s):

David Jodoin (Moderator)

Partner, Virtuco

Virtuco

David Jodoin serves as CEO and Chief Technology officer of Virtuco.com, overseeing the company’s innovation strategies, development, product management, and go-to-market consulting activities. Prior to Virtuco.com, Jodoin founded and managed successful companies in the customer experience, chat, team workspace, telecommunications, contact center, and business automation industries. As a technology innovator, he has helped create numerous award-winning solutions, and is recognized as one of the Twelve Pioneers of WebRTC innovations. Jodoin holds a bachelors degree from Harvard University.

Session(s):

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