Alight Solutions

Atvis Group

Malvika Jethmalani is a 3x CHRO and the Co-Founder of Atvis Group – a human capitaladvisory firm driven by the core belief that to win in the marketplace, businesses must firstwin in the workplace. Learn more at www.atvisgroup.com.Malvika’s career has spanned over 15 years, and she possesses experience in theconsulting, manufacturing, CPG, healthcare technology, and mobile gaming industries.She has led global, distributed People teams across multiple geographies and supportedup to 5,000 employees in 50 countries. Her expertise includes HR strategy, talentmanagement, talent acquisition, performance management, and organizationaleffectiveness. Malvika adopts a data-oriented approach to solving people challenges suchas improving employee engagement, reducing turnover, developing leaders, transformingcultures, and developing talent strategies that power sustainable and profitable growth.Having served as Interim CFO and Interim COO, and given her extensive M&A (buy and sellside) and turnaround experience, she brings exceptional business acumen to her HR work.Malvika earned her Bachelor of Business Administration degree from the University ofIllinois at Chicago and her MBA from Northwestern University’s Kellogg School ofManagement.

Cognigy

Hardy brings over two decades of experience in the Contact Center and Unified Communications software space to Cognigy. Previously, Hardy has held senior leadership positions with leading public and emerging private companies including Avaya, Intradiem and AVST. His areas of expertise include business and corporate development, strategy and business scaling and transformation.

Focus GTS

Co-founder and President of Focus Global Talent Solutions, Dave Fox has been at the forefront of IT staffing innovation since launching the Florida-based agency in 2018. With a keen focus on Artificial Intelligence, Digital Marketing Technology, and Cloud Technology, Focus GTS leverages its niche expertise as its superpower, redefining the recruitment landscape by connecting top-tier talent with leading-edge companies. Daves foray into recruitment began in New York City in 2010, where a serendipitous Craigslist ad led him to a burgeoning global recruitment firm. Starting as a trainee recruiter, Daves relentless drive and knack for identifying talent propelled him to become the global top biller, generating over $7 million in revenue. His expertise in Adobe Experience Cloud professionals set him apart, establishing him as a leading authority in the field. Fuelled by a passion for innovation and a desire to forge his own path, Dave, alongside his wife Brittany Fox, founded Focus Global Talent Solutions. Their vision was clear: to streamline the tech hiring process, offer unparalleled expertise, and deliver immediate results. Focus GTS is not just a staffing agency; its a testament to Daves belief in the transformative power of hard work, focus, and continuous learning. Daves life mission extends beyond professional success; he is dedicated to inspiring others to achieve excellence in all lifes aspects. This ethos is the cornerstone of Focus GTSs culture, encouraging both clients and candidates to realize their fullest potential. Outside the office, Dave cherishes his role as a father, stays active with regular workouts, and enjoys the thrill of watching MMA. His journey from a trainee recruiter to the leader of the most innovative IT staffing company in the United States is a source of inspiration for many, proving that with the right focus and determination, any vision can become a reality.

IgniteTech

Eric Vaughan, CEO of IgniteTech and GFI Software, is a visionary leader at the forefront of the AI revolution. With over 30 years of experience in the technology industry, Vaughan has founded and led three software companies, demonstrating a deep understanding of the transformative power of technology. In recent years, Vaughan has become a vocal advocate for AI-first thinking, recognizing the urgency of this paradigm shift for businesses. He believes that AI is not just an exciting development but a necessity for companies to remain relevant in the rapidly evolving technological landscape. His passion for AI is not driven by mere excitement but by a deep-seated belief that if businesses do not adapt, they risk being left behind. Vaughans commitment to AI transformation is evident in his bold initiative of AI Mondays, where the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. This initiative is a testament to his belief in the transformative power of AI and his commitment to driving its adoption within his companies. Vaughans journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. His leadership and vision have positioned IgniteTech and GFI Software at the vanguard of the AI revolution, demonstrating the potential of AI to transform businesses and industries.

Jabra

With over 20 years of experience in providing voice and networking solutions at anenterprise level, Vern Fernandez provides thought leadership in audio, video and othercommunication devices and their role with hybrid work environments, contact centers,customer experiences, artificial intelligence and the future of work. He has been atJabra for 12 years and is a Senior Manager of Strategic Alliances for many of Jabra’sglobal partners.

Jabra

Tim Hernquist has planned, positioned, preached, and promoted innovation in consumer electronics products to diverse global consumers and valued partners throughout his 20+ year international career. Tim has served in various roles such as VP of Marketing for Sonys North American mobile business, Innovation Lead at Equifax International and Head of Product & Marketing at Carrier’s Ductless & VRF division. Currently, Tim leads Product & Business Management at Jabra North America, driving portfolio, innovation, and go-to-market activities.

James Moore and Co.

With over 30 years of strategic human resources leadership, Julie brings a wealth of experience indriving organizational success through innovative HR strategies. Throughout her career, she has workedextensively across all facets of human resources, including workforce planning, organizational design,talent management, mergers and acquisitions, employee relations and compliance. Her deep expertisein aligning HR initiatives with business goals has helped organizations optimize workforce structures,enhance employee engagement, and achieve sustainable growth.As leader of the JMA HR Solutions team, Julie has partnered with businesses across industries to tacklecritical workforce challenges, leveraging data-driven insights and best practices to deliver measurableresults. A trusted advisor and frequent speaker, Julie is passionate about fostering effectivecommunication and empowering organizations to unlock the full potential of their human capital.Julie earned a Bachelor of Arts in Communication from the University of Toledo. She is a member of theSociety for Human Resources Management (SHRM) and is a certified SHRM Senior Certified Professional.

James Moore and Co.

A professional technical leader with previous CEO, CIO, CISO, and CTO titles, Tomas has spent nearly 30years working in IT compliance, management and cybersecurity in a wide range of industries andprojects. At James Moore Technology Solutions he leads strategic planning and business developmentoperations and supports his team as they provide more services and grow the company’s customerbase.Tomas has been on both the buying and selling sides of the equation, giving him a keen understandingof the balance between the right level of service and affordability. He measures his most memorableprojects by the results achieved, whether it was untangling failing efforts in service delivery or pushingthrough with new technologies or ways of working.

Journey

Brett Shockley is a tech industry executive, entrepreneur and keynote speaker with over 30 years of leadership in enterprise software at Journey, Avaya, Cisco, Calabrio and Spanlink Communications. Shockley is the cofounder and CEO of Journey, whose Trusted Identity Platform makes it simple for businesses to build Trusted Digital Relationships with their customers. He is a Director for eGain Corporation (NASDAQ: EGAN), a leading provider of cloud based customer engagement applications and SPOK (NASDAQ: SPOK), global leader in critical health care communications products and services. He also serves on the Virtual Hold Technology advisory board and is a startup mentor for Stanford’s Alchemist Accelerator. Previously Shockley was SVP of Strategy, Corporate Development & CTO of Avaya. He also served as SVP/GM of Avaya’s Contact Center and Unified Communications portfolios and led the Avaya Labs Research team. Earlier Shockley held senior leadership roles including VP/GM of Cisco’s Contact Center Business Unit where his team pioneered the industry’s first VoIP Contact Center. As Cofounder/CEO of Spanlink, he led the IPO and partnered with Bell Labs to pioneer innovations in speech recognition, computer telephony and call centers. As cofounder of Calabrio he led the development of industry leading Workforce Optimization software. In addition to holding patents in privacy, security, social networking & contact centers, Shockley was an Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and Minnesota High Tech Association Emerging Technology award winner. Brett previously held the Guinness World Record for the World’s Tallest Unicycle at 51’.

Metric Sherpa

Justin Robbins is a seasoned expert in customer experience (CX) strategy, operations, andbusiness transformation. As the Founder and Principal Analyst at Metric Sherpa, Justin helpsCX solution providers and enterprise brands achieve measurable business outcomes byaligning their customer experience strategies with operational excellence and market needs.With over 20 years of experience in CX operations, training, and research, Justin has partneredwith Fortune 500 companies and industry leaders to design customer strategies that driverevenue, loyalty, and long-term growth. His approach emphasizes simplicity and scalability,helping organizations cut through complexity to deliver exceptional customer interactions thatmake a tangible impact.Justin’s career includes leadership roles at ICMI & HDI, where he directed global researchinitiatives, authored benchmarking studies, and provided consulting to improve CX and contactcenter performance. He has also worked closely with SaaS providers like Talkdesk, UJET, and8x8, advising on go-to-market strategies and content that resonates with CX leaders. Earlier inhis career, Justin managed front-line operations and led organizational transformations atcompanies like Hershey Entertainment & Resorts and Network Solutions.A dynamic and engaging speaker, Justin frequently presents at industry conferences andexecutive workshops, delivering actionable insights on performance metrics, CX innovation, andthe evolving role of customer experience in business success. He also serves on the CXAccelerator Board and advises the Quality Assurance & Training Connection (QATC),supporting leaders as they navigate challenges and seize opportunities in the CX landscape.When he’s not helping organizations optimize their customer strategies, Justin contributes to theindustry through thought leadership and mentoring emerging CX professionals

Mitel

Luiz Domingos is an innovative and passionate technology executive with more than 20 years of experience and an extensive record of leading global R&D, product management, and project teams to deliver disruptive and high-quality enterprise communication and collaboration solutions, contact center and network management products, and cloud services to the market.As Mitel Chief Technology Officer and Head of Large Enterprise R&D, Luiz leads the company’s technology vision and strategy, fostering introduction of new technologies, portfolio innovation, and implementation of highly reliable and scalable products.Throughout his career, Luiz has held key positions at Siemens, Unify, and Atos driving the delivery of new products, vertical offerings, and complex solutions across a wide range of technologies. Prior to Mitel, Luiz served as Chief Product and Technology officer for Unify, where he managed the complete Unify portfolio and was responsible for the development and launch of disruptive cloud solutions. Luiz holds a dual bachelor’s degree in electronics and telecommunications engineering from Parana Federal University UFPr in Curitiba, Brazil and executive education from INSEAD Paris. He also holds a PMP certification from the Project Management Institute as well as several patents with the US Patent office.

National University

Dr. Melody Rawlings is the Director of the Center for the Advancement of VirtualOrganizations. She has led remote teams for 10+ years and developed partnerships betweencorporations and higher education. Melody is also a doctoral chair in the School of Business &Economics at National University and holds a doctorate in leadership, and a master’s intechnology with a specialization in business management. She has authored peer-reviewedpublications and presented internationally on business topics including leadership, eServicelearning, emotional intelligence, and remote teamwork. She co-authored DeterminingLeadership Potential: Powerful Insights to Winning at the Talent Game, published by Routledge,and edited Winning in the Virtual Workplace, authored by 10 remote and hybrid work experts,available as a free download on Amazon.

Pulver.com

Jeff Pulver is a Futurist and American Internet entrepreneur known for his work as founder of pulver.com, Free World Dialup and Vonage. Jeff is an Internet Pioneer whose work helped popularize the use and adoption of VoIP worldwide. He helped change the way the world communicates. The communication law issued by the Federal Communications Commission named after him known as The Pulver Order is the reason Internet based services like: FaceTime, Skype and Messenger are offered for free. Since 1997 he has invested in over 400 startups and has served as founder, co-founder and chairman of numerous startups. His most recent set of conferences started in 2016 is called MoNage, where he explores the future of communications.

SC Innovate

Sarah Cornett is a high-impact speaker, AI Strategist, and Founder CEO of SC Innovatewhich provides AI consulting services to help clients with every aspect of their AIjourney. With a decade in complex industries like banking and technology, Sarah leadswith deep expertise in AI software delivery and adoption, cloud computing, marketingCRM systems, data analysis, data modeling, quantitative analysis, and a variety ofemerging and enterprise technologies — combined with a keen awareness of thehuman factors that are critical for success. As both a CEO and a global visionary using AIto empower entrepreneurs and help local communities thrive, Sarah is passionate aboutusing emerging technologies and AI to positively impact people, business and the world.

Thinkerland

With over 27 years of experience in IT leadership and consulting, OpoHerrera is a recognized expert in digital transformation and a passionateadvocate for the strategic integration of Generative AI (GenAI). Opospecializes in creating human-centered digital operations models thatempower teams, drive innovation, and deliver measurable businessoutcomes.As Senior Principal at Korn Ferry, Opo leads global digital solutionsinitiatives, integrating advanced technologies like Salesforce, MicrosoftDynamics, and AI-driven tools to redefine the future of digital salestransformation and data-driven operations. His work has directlyinfluenced $35M in closed deals and a 90% renewal rate in recent years.Beyond his corporate role, Opo is the founder of Thinkerland Inc., anonprofit dedicated to demystifying AI technologies and fostering a futurewhere AI amplifies human creativity, empathy, and productivity. He hasguided thousands of professionals and leaders through workshops andadvisory services, equipping them with the tools to adapt and excel in thedigital age.

Twilio

When I was 12, my first system communication success was connecting two computers with a crossover cable. The idea that I could make two separate things, understand each other, was a breakthrough moment for me. This turned into a mission to make devices talk to each other in the most efficient way. Through the course of my career, this has evolved into an efficiency in communication between technology and people, and this can only be done with a deeper integration of AI within the contact center. Hi, my name is Khurum, and I am acutely inspired by our emerging technical ecosystem that is customer aware, and building training towards that architecture. I am passionate about doing that with technology, because that “aha” moment when we see it, is everything. Excited to create this vision together.

Unified Office