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Speakers

Ajit Patankar

Head of Product Marketing and Business Development, Cloud Communications, Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise

Ajit Patankar currently serves as Senior Director, Business Development and Product Marketing, on ALE’s Strategic Initiatives team. In this role, he works with ALE’s customers, partners, and product teams to drive key digital transformation initiatives that span Enterprise Networks, Communications, and Cloud Communications. Ajit’s focus is on applying technologies such as CPaaS, UCaaS, and AI to drive automation in horizontal applications such as network operations and communications management, as well as vertical applications in Healthcare, Education, and Government. Based in Atlanta, GA, Ajit’s background is in business development, product management, product strategy, and partnerships in SaaS and Enterprise software.

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Frank Azor

Chief Architect, AMD

AMD

As Chief Architect of Gaming Solutions and Marketing at AMD, Frank Azor is responsible for the design and definition of innovative gaming solutions and strategies using AMD proprietary intellectual property. In 2020, Frank’s efforts help lead to company to its successful introduction of the award winning AMD SmartShift and highly acclaimed AMD Smart Access Memory technologies. Frank also oversees AMD’s client software product management, software marketing and gaming marketing teams. Prior to joining AMD in 2019, Frank was well-known for his work as an Alienware co-founder and the former General Manager of XPS at Dell. Dells gaming business during Franks tenure was reported as leading the industry with over $3B in revenue. Under Frank’s leadership, Alienware’s brand earned hundreds of awards for its products including multiple best of CES product awards. As of 2020, Frank held 16 patents granted under his name and was been named a milestone inventor by Dell.

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Eric Klein

COO, Cloudonix

Cloudonix

Eric is a Mentor for technology-oriented startups and VoIP security and fraud specialist, and a sci-fi author. He oversees the day-to-day operations at Cloudonix so the developers can focus on turning caffeine into code.

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Eric Burger

Professor, Georgetown University

Georgetown University

Dr. Burger is a Professor at Georgetown University. He was on detail to the White House as the Assistant Director of the Office of Science and Technology Policy and prior to that on detail to Federal Communications Commission as its CTO. Dr. Burger contributed to the Secure 5G and Beyond Act Implementation Plan, as well as ensured funding and support for the R&D and scaling of 5G IoT, smart city, and mobile applications. His research and teaching covers cybersecurity, distributed computing, DLT, systems economics and risk, policy, and network governance. He serves as an advisor to numerous companies and prior to his government service served on corporate boards. Prior to Georgetown he was CTO of several public and private network equipment and enterprise software companies. Dr. Burger holds over 20 patents and has published over 20 IETF, 3GPP, and W3C standards. He served on numerous industry association boards. He is a Distinguished Member of the Association for Computing Machinery and a Senior Member of the IEEE. He has a SBEE, MBA, and PhD from the Illinois Institute of Technology, Katholieke Universiteit Leuven, and the Massachusetts Institute of Technology (MIT).

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Clyde Logue

VP of Product, Glance

Tom Martin

CEO, Glance Networks

Glance Networks

Tom Martin is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.

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Naina Raisinghani

Product Manager, Google

Google

Naina Raisinghani is a Product Manager on the AMP Project. She focuses on helping developers be more productive with AMP. She previously spent 2 years as a Software Engineer on the Chrome team working on making the rendering engine pixel perfect.

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Jon Arnold

Principal, J Arnold & Associates

Tirza Hollenhorst

CEO, LUMAN

LUMAN

Tirza is an entrepreneur and a futurist. Trained as a biologist and engineer who previously built a technology company and facilitated international, cross-sector collaboration around corporate responsibility and environmental resource management. Tirza is the founder and CEO of LUMAN where she brings her experience in business, neuroscience, and innovation together to transform organizations and prepare them for the future of work. Tirza believes creation thrives when people are motivated by their internal sense of purpose, connected to their team, and held in a container of psychological safety. An engaging and embodied presence, she can quickly conjure connectedness and creativity amongst large groups. Tirza is a frequent speaker on the Future of Work, Innovation and Entrepreneurship.

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Dave Silke

Chief Marketing Officer, Mitel

Mitel

As Chief Marketing Officer, Dave Silke is responsible for leading the strategy and execution of Mitel’s global marketing, brand, partner enablement, and digital demand functions. Passionate about balancing the art and science of marketing, he has built a reputation for innovative and integrated marketing strategies that couple data with creative storytelling to drive disruption.Dave brings deep technology marketing expertise to Mitel’s executive team with more than 25 years of experience leading international marketing teams across the communications, networking and cybersecurity segments. Most recently, he served as Mitel’s Vice President of International Marketing, where he led marketing strategy, field marketing, and demand programs for Mitel’s international theatre. Previously, he also served as Vice President Global Demand Center for Juniper Networks as well as holding marketing leadership roles at Brocade and Nortel.Dave holds a Master’s degree in Marketing & Communications from Boston University.

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Scott Schwalbe

CEO/Co-Founder, NimbeLink

NimbeLink

As Co-Founder and CEO of NimbeLink, Scott has a long history of building profitable businesses and successful teams. In his role at NimbeLink, he is responsible for corporatevision, strategy, and the overall leadership of the company. Prior to founding NimbeLink in May of 2013, Scott held leadership roles forseveral industry-leading companies, including Logic PD, HDM, and Celestica. Healso served and retired after 20 years in theU.S. Navy as a Cryptologic Linguist. He earned his BS at New York University and his MBA from Cardinal Stritch University.

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Phil Edholm

President and Principal, PKE Consulting LLC & UC Strategies.com

PKE Consulting LLC & UC Strategies.com

Phil Edholm is the President of PKE Consulting. PKE consults to end users and vendors in the communications and networking markets. Phil is the organizer of WebRTC World Conf & Expo, the global eco-system event for WebRTC. Phil Edholm has over 30 years experience in creating innovation and transformation in networking and communications. In his career, Phil has worked with all of the major vendors and with hundreds of large customers around the world. He is recognized as an industry expert in VoIP, networking for real-time usage, Unified Communications, and business models for technology adoption. Prior to founding PKE , he was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision and strategic technology and the integration of the Nortel product portfolio into Avaya. He was responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years. At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data communications experience, including 13 years with Silicon Valley start-ups.Phil is recognized as an industry leader and visionary. In 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership in Telecommunications for dreating the VoIP industry. Phil is a widely sought speaker and has been in the VoiceCon/Enterprise Connect Great Debate three times. He has been recognized by the IEEE as the originator of “Edholm’s Law of Bandwidth” as published in July 2004 IEEE Spectrum magazine and as one of the “Top 100 Voices of IP Communications by Internet Telephony magazine. Phil was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. Phil has 16 patents and holds a BSME/EE from Kettering University.

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Steven McCaffrey

CTO, Provinti

Provinti

Steven McCaffrey has spent 30 years in the financial services technology industry starting out as a systems application programmer and migrating to a becoming a highly sought network engineer. He then made the jump to technology management where he eventually became a Managing Director for Bank of America and Citigroup for multiple banking technology applications including risk, front end trading, large scale infrastructure, retail and commercial banking, and investment banking technologies. Mr. McCaffrey has been at First Data for the last 5 years, running their Sales and Service, IVR/Telecom/Call Center, and marketing technology teams.

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Nabeel Mahmood

Director of Americas, SCB Global

SCB Global

Nabeel Mahmood is the Director of Americas for SCB Global. He is a Technologist, Futurist, and a Keynote Speaker. His career is driven by one question – what’s next? He is passionate about the power of technology to deliver competitive and transformational change and the need to develop digital leadership that will create the enterprise of the future. He believes strongly in simplification with a purpose. Nabeel brings 20 plus years of experience leading large-scale global technology organizations through seasons of explosive growth via M&A, global expansion, implementing new business models, and technology innovation. His expertise include leading organizations through transformation changes, connecting IT to the needs of the business, technology innovation, UCaaS, Big Data, Cloud, ERP, IoT, AI, ML, RPA, Mobility, Edge, and Data Centers. He brings a unique blend of experiences spanning the entire breadth of technology from Grid to Chip. At, heart he’s a true technologist and futurist; he is a proven strategist, winsome communicator, and leader with extraordinary vision and operational expertise within very large, complex organizations.

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Fletcher Hamilton

CEO, Sevis Systems

Sevis Systems

As CEO, Fletcher is responsible for Sevis Systems strategic direction and growth. Fletcher brings deep industry knowledge as well as a strong track record in startup management, worldwide sales, business development and the establishment of new markets in complex technical environments. Fletcher came to Sevis Systems from Netsocket, Inc, a leading supplier of virtualized routing, SDN and application delivery solutions where he served as president & CEO. Prior to Netsocket, Fletcher was at Acme Packet, Inc, where he served as national vice president of enterprise and government sales. He was previously vice president/general manager of Americas system sales for NetTest Inc. (acquired by Anritsu), a Danish provider of performance analysis systems for VoIP, GSM, GPRS, UMTS and next-generation network technologies. Prior to that, Fletcher served as senior director of sales and vice president of customer operations for Alcatel USA, and he previously held senior customer operations management positions with DSC Communications Corp. Fletcher started his professional career at Northern Telecom where he was employed as a field engineer in the digital switching division.

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Ed Cabrera

Chief Cybersecurity Officer, Trend Micro

Trend Micro

Eduardo Cabrera is responsible for analyzing emerging cyber threats to develop innovative and resilient enterprise risk management strategies for Fortune 500 clients and strategic partners. Before joining Trend Micro, he was a 20-year veteran and former CISO of the United States Secret Service with experience leading information security, cyber investigative, and protective programs in support of the Secret Service integrated mission.He started his career investigating transnational cyber criminal groups targeting the financial and retail sectors and later led cyber forensic operations in support of Secret Service large-scale data breach investigations. He then served as the Secret Service Strategic Advisor to the DHS National Cybersecurity & Communications Integration Center (NCCIC).

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Tom Phelan

CTO & VP of Technology, Unified Office

Unified Office

Tom Phelan, CTO of Unified Office, has nearly 24 years experience developing embedded systems and network management products for the data and telecommunications industries. He has held leadership roles in several companies, including VP of Engineering, CTO, VP of Marketing and VP of Advanced Development. Tom has also held leadership positions in the general industry, including co-chair of the DCCP working group at the IETF, the lead developer of Proxy Admission Control at the MPLS Forum, and has made significant contributions to security standards for VoIP networks and emergency telecommunications for ATIS. For the past 10 years Tom has been Principal Architect at Sonus Networks, working in the Office of the CTO and other groups to architect VoIP products for the telecommunications carriers.

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Matt Florell

President, Vicidial

Vicidial

Matt Florell has over twenty years experience in building and managing corporate IT systems specializing in Call Center systems, IP telephony, Customer Relationship Management(CRM) systems, databases, scalable applications and system optimization. Matt is currently the President of the ViciDial Group in St. Petersburg, Florida and is the creator and maintainer of the Open Source VICIdial Call Center Suite.

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Harry Moseley

Global CIO, Zoom

Zoom

Harry D. Moseley brings to Zoom a blend of transformational leadership, disruptive innovation, and corporate growth strategies. As the former CIO & Managing Director for KPMG, Harry was responsible for technology and innovation to support the firms competitive growth. Over five years he identified and replaced legacy technology to dramatically improve productivity, security, and reliability. Before joining KPMG, Harry served as CIO & Senior Managing Director - Partner for Blackstone, where he led the companys transformation to the worlds best digital alternative asset manager. Prior to Blackstone, Harry was a Managing Director for Credit Suisse, where he served as the CIO of Global Investment Banking, and Global Co-Head of Application Development / Co-CIO of the firm. Before Credit Suisse, Harry served as CTO & Managing Director for UBS Americas.

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Gary Sorrentino

Global Deputy CIO, Zoom

Zoom

Gary Sorrentino currently serves as Global Deputy CIO for Zoom Video Communications. A former Managing Director for J.P. Morgan Asset & Wealth Management, Gary was the Global Head of Client Cyber Awareness and Education. For over 12 years, Gary was the Chief Technology Officer for J.P. Morgan AWM’s global technology infrastructure initiatives, where he managed its Data Privacy program and was responsible for Infrastructure, Application and End User Technology Production Support. In 2014, he assumed a new role as the lead for their Cybersecurity efforts and developed a firm wide “Protect the Client” Cyber program designed to raise cybersecurity awareness among employees and clients. With almost 40 years of experience in Information Technology, Gary has served in various other IT leadership positions in firms across the financial services industry. Prior to joining J.P. Morgan in 2005, Gary was Head of Global Infrastructure and Head of Technology Efficiencies at Citi Private Bank, where he was responsible for Global Infrastructure Support and strategic technology initiatives. Other roles he has held include Global Technology CFO at Credit Suisse and North America IT Controller at UBS.

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Moderator List

Jon Arnold (Moderator)

Principal, J Arnold & Associates

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog, along with daily commentary on Twitter and Linked in. His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis, No Jitter, TechTarget and Internet Telephony Magazine. In both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry, and also in 2017, Jon has been cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Previously, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.Additionally, Jon is a UC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC.

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Phil Edholm (Moderator)

President and Principal, PKE Consulting LLC & UC Strategies.com

PKE Consulting LLC & UC Strategies.com

Phil Edholm is the President and Principal of PKE Consulting. PKE consults to end users and vendors in the communications and networking markets. PKE works with our clients to deliver the value of the integration of information and interaction. Whether with Unified Communications or integration of communications and business processes, PKE has the experience and knowledge to transform your organization. Phil is also the organizer of WebRTC World Expo and Conference, the global eco-system event for WebRTC, the next major transformation in technology.Phil Edholm has over 30 years experience in creating innovation and transformation in networking and communications. Prior to founding PKE , he was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision and strategic technology and the integration of the Nortel product portfolio into Avaya. He was responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years. At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data communications experience, including 13 years with Silicon Valley start-ups.Phil is recognized as an industry leader and visionary. In 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership in Telecommunications. Phil is a widely sought speaker and has been in the VoiceCon/Enterprise Connect Great Debate three times. He has been recognized by the IEEE as the originator of “Edholm’s Law of Bandwidth” as published in July 2004 IEEE Spectrum magazine and as one of the “Top 100 Voices of IP Communications by Internet Telephony magazine. Phil was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. Phil has 16 patents and holds a BSME/EE from Kettering University.

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Allison Smith (Moderator)

CEO, The IVR Voice.com

The IVR Voice.com

Allison Smith is an internationally-recognized professional voice talent, specializing in voicing telephone systems. She has voiced platforms for Cisco, Mitel, ShoreTel, Bell Canada, Sprint, Verizon – as well as being the voice of The Asterisk Open Source PBX. Clients include PetSmart, Samsung, NASA, 3M, Pfizer, Toyota, Royal Caribbean, and State Farm, among many others. Her website is www.theivrvoice.com.

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Erik Linask (Moderator)

Group Editorial Director, TMC

TMC

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of TMCs print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves more than 1 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet. Erik also develops to conference programming for ITEXPO, and TMCs other communications and technology events, including Software Telco Congress. Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

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