Collocated
Events

Reimagining Your Hybrid Workplace Experience

February 11-13, 2025 - Ft Lauderdale, Florida

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Speakers

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Until then, check out what happened in at the Florida 2024 event.

Justin Robbins

Evangelist, 8x8

8x8

Justin Robbins, brings 20+ years of diverse expertise across the customer experience, including roles in operations, professional services, and technology. He specializes in helping business leaders understand and overcome their obstacles to delivering exceptional service interactions resulting in long-term loyalty. He is a member of the Advisory Board at CX Accelerator (a non-profit community for Customer Experience professionals), on the Board of Directors for the Quality Assurance and Training Connection, and currently serves as Evangelist at 8x8 where he works to build awareness and understanding for how businesses can best address their most pressing CX communications pain points.

Session(s):
Keynote Presentation

Drew Lydecker

President & Co-Founder, AVANT Communications

AVANT Communications

Drew Lydecker is the President and Co-founder of AVANT Communications. Drew comes from a family of entrepreneurs who have continually pushed the envelope in disrupting the status quo by focusing on high value and high touch solutions. Drew built AVANT to fill a void in the market created by the accelerating pace of change in IT. Prior to this, Drew worked as a Voice & Data specialist at CDW where he played a key part in helping CDW become one of the largest telecommunications agents in the world.

Session(s):

Susan Terry

Global VP for Portfolio Maximization, Avaya

Avaya

As the GVP for Portfolio Maximization, Susan and her team lead the way in driving migration andinnovation strategies for Avaya customers and prospects. Providing 360 degree support and influence tothe global go-to-market offer teams and field sales organization that enable Avaya’s best in classmethodologies for CX journeys and innovation.Prior to the Portfolio Maximization assignment, Susan led Avaya’s North American Cloud Specialistorganization for 4 years, serving as the point of Avaya’s effort to establish UC/CC/CX presence and cloudmarket share. Outside of Avaya, she served as the VP Intl VAR Channel for inContact, as well as a VP ofProduct Management for CTIGroup where she sold and managed the delivery of an OEM multi-tenantcontact center platform for Broadsoft.

Session(s):

Jay Patel

GVP, Product Management, Avaya

Avaya

Jayesh (Jay) Patel serves as the Global Vice President of Product Management at Avaya, bringing over 30 years of experience as a seasoned global executive. His expertise lies in developing and implementing growth strategies, innovating products, and driving profitable revenue growth. Prior to his role at Avaya, Jay held the position of Chief Product Officer at Kandy Communications, a provider of white label cloud communications solutions to service providers. In this capacity, he contributed to the development and success of innovative communication solutions. Before his tenure at Kandy Communications, Jay served as the Chief Product Officer at Vonage, a leading business cloud communications provider. There, he led product management for UCaaS, CCaaS, and CPaaS product lines, playing a pivotal role in the post-acquisition portfolio diversification and integration, which led to significant revenue growth. Earlier in his career, Jay held various leadership positions at Motorola, where he spearheaded corporate strategy and product development. His diverse experience positions him as a strategic leader with a proven track record in shaping successful product strategies and driving business growth.

Session(s):
Keynote Presentation

Alan Masarek

President and CEO, Avaya

Avaya

Alan Masarek is President and Chief Executive Officer. He brings over 30 years of software and cloud-based business experience. Alan is an industry innovator with deep expertise in enterprise communications, information technology and business services. He most recently served as Chief Executive Officer and a member of the Board of Directors of Vonage Holdings Corp. In this role, which he held from November 2014 to June 2020, Alan led the company through an era of transformation from a VoIP-based residential phone provider into a global enterprise cloud communications company. Over the course of his tenure, Vonage completed eight acquisitions and its market capitalization increased severalfold. As importantly, Mr. Masarek led a revitalization of Vonage’s culture, creating a talent-driven organization with a culture of agility, technology innovation and customer centricity.Prior to Vonage, Alan served as Director, Chrome & Apps at Google, Inc. from June 2012 until October 2014, following Google’s acquisition of his prior company, Quickoffice, Inc. Alan was Co-founder and CEO of Quickoffice from June 2007 to June 2012. Under his leadership, Quickoffice became one of the world’s most widely used mobile productivity software solutions, engaging more than 26 million registered users at the time of Google’s purchase. Alan earned his M.B.A., with Distinction, from Harvard Business School and his B.B.A., magna cum laude, from the University of Georgia.

Session(s):
Solutions Theatre

Dipika Mirpuri

CEO, Brightpoint AI

Brightpoint AI

Dr. Dipika Mirpuri is a visionary leader and seasoned expert in the field of artificial intelligence. As the CEO of Brightpoint AI, she spearheads the companys innovative endeavors in AI, leading a team dedicated to pushing the boundaries of technology. With a profound expertise in areas such as defect detection, document management, computer vision, and machine learning, Dr. Mirpuri is at the forefront of transforming industries through cutting-edge solutions. Her career is marked by a commitment to excellence, driving advancements that bridge the gap between human intelligence and technological innovation. Driven by a passion for leveraging AI for real-world impact, she has played a pivotal role in the development of groundbreaking solutions that optimize processes and enhance efficiency. Dr. Mirpuris leadership extends beyond the confines of her title, as she actively contributes to the discourse surrounding the responsible and ethical use of AI. Her commitment to pushing the boundaries of what is possible in the world of technology, coupled with her dedication to creating a positive impact on society, establishes Dr. Dipika Mirpuri as a prominent figure in the realm of AI and leadership.

Session(s):

Joe Markwith

MOAT Chief Strategist, CDW

CDW

Since 1986, Joe’s background has been centered around consulting into emerging technologies and helping companies transform to benefit from tectonic shifts. Starting with emerging PC CAD/GIS solutions in the mid 80’s, transforming engineering departments across North and South America, to the late 90’s moving healthcare companies into the internet and online healthcare to digital public relations, economic development, government relations, first mover in mobile development and 3D printing. Joe later moved to IBM in 2015, followed as a Digital Architect for Sirius Computers 2018 consulting to conversational AI, now CDW’s Chief MOAT Strategies. MOAT (Mastering Operational AI Transformation) is a senior leadership engagement and programmatic approach aimed at separating the signal from the noise to drive true AI sovereignty. The program equips leadership with a common language, agility, and actionable business understanding of opportunities and risks all aspects of your business. Mastering Operational AI Transformation is a continuous goal that assess the business impact of disruptive technology.

Session(s):

Gideon Adler

Solutions Executive Shouth East Majors, CDW

CDW

Gideon Adler is a Solutions Executive as a Large Enterprise resource for technology services, helpingclients maximize their software investments in the modern, frictionless, cloud-enabled, work-fromanywhere digital era. Adler leverages his nearly two decades of business experience — and CDW’sstrength to transform, accelerate and secure customers’ digital estates — to help his clients getorganized, understand options, and maximize returns on their largest IT investments.

Session(s):

Alex Lopez

Engineering Leader for Collaboration, Cisco

Cisco

Alexander is A growth-minded technical leader with over 25 years expertise for High Tech applications in engineering management, highly experienced in Unified Communications, Customer Relationship Management, Wireless, Security, and Data Networking Solutions. Currently Alexander is the Americas Collaboration Engineering Theater Leader for Global Enterprise, US Commercial, and the US Public Sector Pursuit Segments for Cisco Inc.

Session(s):

Eric Klein

COO, Cloudonix

Cloudonix

Eric is a Mentor for technology-oriented startups and VoIP security and fraud specialist, and a sci-fi author. He oversees the day-to-day operations at Cloudonix so the developers can focus on turning caffeine into code.

Session(s):

Hardy Myers

SVP, Business Development & Strategy, Cognigy

Cognigy

Hardy brings over two decades of experience in the Contact Center and Unified Communications software space to Cognigy. Previously, Hardy has held senior leadership positions with leading public and emerging private companies including Avaya, Intradiem and AVST. His areas of expertise include business and corporate development, strategy and business scaling and transformation.

Session(s):
Keynote Presentation

Jesse Tuttle

Chief Hacking Officer, Compliology

Compliology

Jesse Tuttle, also known as Hackah Jak, is a worlds former most wanted hacker that has breached countless Fortune Companies, Foreign and Domestic Government and Military systems. Jesses past as a hacker has been analyzed in university case studies, textbooks, and research projects. His exploits have been reported in newspapers from New York to LA, across Europe, the Middle East, and Asia. He began his adventure to the dark side in 1994 by hacking his high school network. While searching online via dial-up BBS (bulletin board system) and newsgroups for hacking/phreaking tools, he discovered the world of pirated software (warez). Seeing an opportunity to provide warez to other students in his school, he took to IRC (Internet Relay Chat) and AOL (America Online) where he joined as a distributor and then became a software cracker. By 1996, he had carved out a niche for himself, specializing in reverse engineering Microsoft products like Windows Operating Systems, Outlook, Exchange, and IIS Web Server. His expertise in cracking registrations and uncovering zero-day exploits earned him respect and invitations from several hacker communities. Jesse shared his zero-day discoveries and began applying them by hacking websites and other internet-connected systems. His reputation as an expert in Windows exploitation led p4ntera to invite him to join Hackweiser in 2000. With Hackweiser, Jesse provided zero-day exploits for trading within the community and participated in defacing web servers, aimed at social recognition, and boosting Hackweisers underground status. The post-9/11 era in 2001 marked a significant turn for Jesse. While leading a hacking movement to gather information related to al-Qaedas cyber army, he supplied this intelligence to the U.S. Government and Military. This collaboration resulted in Jesse being contracted to pen-test and secure government and military systems. Arrested in 2003, while working with the FBI to take down a human trafficking network in his hometown, he got caught in a jurisdictional dispute between local and federal law enforcement. This conflict led to a prolonged pre-trial house arrest of 4 years, 4 months, and 28 days, heavily impacting his personal life. To move on and prioritize his family, including his wife and young daughter, Jesse accepted a plea deal in December 2007, ending this difficult period. In 2010, Jesse resumed his professional pursuits, delving into freelancing and consulting. He expanded his skillset to include web application development and geolocation-based gaming activities by 2013. His expertise spans a broad range of areas, including but not limited to cybersecurity, hacking, web/software engineering, and data compliance. He has been trained as a Certified Ethical Hacker, Computer Hacking Forensic Investigator, and Licensed Penetration Tester. Today, Jesse offers his broad experience and skills as a consultant and freelancer to a worldwide clientele, ranging from startups to Fortune-level enterprises.

Session(s):
Keynote Presentation

Reese Tuttle

Founder, President and Chief Technology Officer, Compliology

Compliology

Reesë Tuttles journey in tech began under the guidance of a former world-famous Black Hat hacker - her father. Accepted to College at 13, she began her pursuit of a formal education in tech. She earned an Associate Degree at 16 then a Bachelor of Science in Computer Science at 17. Additionally, she completed four more associate degrees and became a Certified Encryption Specialist, all before graduating from high school with a STEM Honors Diploma. Work experience was built interning at two Fortune 100 companies, The Kroger Company in IT Product Development and General Electric in Secure Cloud Dev-ops. She co-opted several semesters at a financial firm focusing on cyber security, encryption, and compliance. Additionally, she worked on a Freelancer.com Preferred team which was the focus of a Freelancer Blog Success Story. Compliology.com (for resellers) and ManagedComply.com (for the retail market) are startups specializing in Data Compliance and Cyber Security, providing an innovative solution based on her experiences along with collaborations from law firms, lenders, insurance providers, top tech experts, and seasoned bug-bounty - former black hat hackers. These platforms are designed to provide a framework that addresses the complex data compliance challenges presented by FTC Safeguards (GLBA), CMMC, IRS 4557, NIST, and other International, National, and State level data regulations and frameworks. Accolades include multiple Hackathon victories including Major League Hacking, several speaking engagements at conferences. She received US Presidential “President’s Volunteer Service Award” for developing web platforms for nonprofits. Contributions to the Ohio Department of Education in establishing pathways to professional certifications for students. Leadership roles in TechOlympics (the nations largest youth-run tech conference) and INTERalliance (a 501c3 nonprofit connecting companies with talented tech youths). In her free time, she enjoys being a violinist and an athlete. She has earned her black belt in Mixed Martial Arts, and recognition from US Lacrosse as All-Academic and First Team All-State Girls Lacrosse Goalie. As a passion project, she fully rewired a 1974 Volkswagen Super Beetle. Currently, at 18, shes a 5th year Software Development student at the University of Cincinnati. Her senior project involves inventing a multifunctional 5G and LAN-connected IoT network device targeting MSPs. Connect with Reesë on LinkedIn at https://www.linkedin.com/in/reesebess/

Session(s):

Tonny Siemons

Business Development Director, Enreach

Enreach

Tonny Siemons has been a technology entrepreneur for over 20 years, and is responsible for Enreach’s Microsoft strategy, and its focus on integrating the company’s software and connectivity solutions with Microsoft Teams and other Microsoft productivity services. Through these efforts, Enreach can create a one-stop experience for over 2 million users and some 3.000 resellers across Europe. Tonny joined Enreach in April, 2021 when his company, Go2the.cloud, was acquired by Enreach. Go2the.cloud was recognized for its innovation in driving digital transformation leveraging Microsoft technology.

Session(s):

Todd Knapp

COO, Envision

Envision

Todd has been providing IT services nationally for over 25 years and draws inspiration and insight from participation in a wide range of executive boards and industry associations. He has an extensive background in strategic planning and implementation of business technology solutions, and founded his firm Envision Technology Advisors. As a presenter, Todd speaks throughout the country on a variety of technology and business topics including: Modern Workplace, Digital Transformation, Cybersecurity, and Evolving Digital Culture to fit the Modern Workforce. In his free time, Todd works with several non-profits and is also an avid sailor, wood worker, and scuba diver.

Session(s):
Keynote Presentation

Ken Mills

CEO, Epic IO

Solutions Theatre

Oren Rosen

CEO, eProc Solutions

eProc Solutions

Oren Rosen is a seasoned technology entrepreneur with an expansive career that began in 1990, marking the start of a lifelong pursuit of innovation in the IT sector. His foundational roles in IT provided a solid base from which he gained a broad understanding of the operational and strategic facets of the industry. Throughout his career, Oren has played a vital role in developing multiple companies before honing in on his current venture. Oren leveraged his extensive experience to establish eProc Solutions, where he continues to drive forward advancements in IT support. As the CEO of eProc Solutions, Oren has been pioneering the development of the eProc Control Center, aiming to revolutionize IT team operations and boost organizational productivity. His vision has consistently focused on enhancing the efficiency of IT services, enabling rapid resolution of service tickets, and reducing the need for remote control interventions and ticket escalations. Orens commitment to eProc Solutions embodies his dedication to empowering IT departments, ensuring they can deliver swift and effective support essential for the success of modern enterprises. His strategic consultation services to large organizations reflect his deep understanding of their IT needs and his unique ability to translate his vast experience into actionable, cutting-edge solutions.

Session(s):

Gary Coben

SVP, Channel, Evolve IP

Evolve IP

With over 35 years in the channel, Gary Coben provides partners with a deep understanding of thesales, marketing, and management needs required to successfully sell cloud computing, and cloudcollaboration technologies. As a founding member of the Evolve IP Management team, Gary joinedthe Company in 2008 to develop and launch their channel initiative which today is recognized asone of the leading channel programs for cloud services in the world. Gary has been a featuredspeaker at industry events, including Channel Partners, Channel Connect, and CES and is widelypublished and quoted in many channel publications.

Session(s):

Michael Roche

Regional Vice President, Five9

Five9

Michael Roche is an Operations and Solution Consulting Expert with practical experience in the customer service industry, focusing on leveraging artificial intelligence (AI) technologies to improve the customer experience while optimizing operations. Forget the robotic future of cold, automated interactions; in Michael’s world, AI is the secret weapon for building a thriving, customer-centric contact center. Drawing on his 25 years of experience navigating the ever-evolving AI landscape, he has developed a deep understanding of how these technologies can be used to improve the customer experience. Michael collaborates with clients to align solutions with their business objectives to ensure seamless integration and measurable impact on customer satisfaction. As a thought leader in the AI space, Michael frequently shares his insights at industry events about the capabilities and benefits of AI solutions and helps others in anticipating future developments within the rapidly evolving AI ecosystem.

Session(s):

Dave Fox

CEO, Focus GTS

Focus GTS

Co-founder and President of Focus Global Talent Solutions, Dave Fox has been at the forefront of IT staffing innovation since launching the Florida-based agency in 2018. With a keen focus on Artificial Intelligence, Digital Marketing Technology, and Cloud Technology, Focus GTS leverages its niche expertise as its superpower, redefining the recruitment landscape by connecting top-tier talent with leading-edge companies. Daves foray into recruitment began in New York City in 2010, where a serendipitous Craigslist ad led him to a burgeoning global recruitment firm. Starting as a trainee recruiter, Daves relentless drive and knack for identifying talent propelled him to become the global top biller, generating over $7 million in revenue. His expertise in Adobe Experience Cloud professionals set him apart, establishing him as a leading authority in the field. Fuelled by a passion for innovation and a desire to forge his own path, Dave, alongside his wife Brittany Fox, founded Focus Global Talent Solutions. Their vision was clear: to streamline the tech hiring process, offer unparalleled expertise, and deliver immediate results. Focus GTS is not just a staffing agency; its a testament to Daves belief in the transformative power of hard work, focus, and continuous learning. Daves life mission extends beyond professional success; he is dedicated to inspiring others to achieve excellence in all lifes aspects. This ethos is the cornerstone of Focus GTSs culture, encouraging both clients and candidates to realize their fullest potential. Outside the office, Dave cherishes his role as a father, stays active with regular workouts, and enjoys the thrill of watching MMA. His journey from a trainee recruiter to the leader of the most innovative IT staffing company in the United States is a source of inspiration for many, proving that with the right focus and determination, any vision can become a reality.

Session(s):
Keynote Presentation

Peter Graf

Chief Strategy and Operations Officer, Genesys

Genesys

Dr. Peter Graf is the Chief Strategy and Operations Officer at Genesys. In his role, he is responsible for developing, communicating, sustaining and executing the Genesys strategy. He oversees strategy management, business development, business transformation and operations, information technology, sustainability, and executive and employee communications. Prior to joining Genesys in 2017, Peter held a variety of executive leadership positions in strategy, development, and marketing throughout his more than 25 years in the global enterprise software industry, most notably as an Executive Vice President at multinational software corporation SAP. Peter earned a doctorate in artificial intelligence from Saarland University and a master’s degree in computer science and economics from Technical University of Kaiserslautern in Germany.

Session(s):
Keynote Presentation

Eric Vaughan

CEO, GFI Software / Ignite Tech

GFI Software / Ignite Tech

Eric Vaughan, CEO of IgniteTech and GFI Software, is a visionary leader at the forefront of the AI revolution. With over 30 years of experience in the technology industry, Vaughan has founded and led three software companies, demonstrating a deep understanding of the transformative power of technology. In recent years, Vaughan has become a vocal advocate for AI-first thinking, recognizing the urgency of this paradigm shift for businesses. He believes that AI is not just an exciting development but a necessity for companies to remain relevant in the rapidly evolving technological landscape. His passion for AI is not driven by mere excitement but by a deep-seated belief that if businesses do not adapt, they risk being left behind. Vaughans commitment to AI transformation is evident in his bold initiative of AI Mondays, where the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. This initiative is a testament to his belief in the transformative power of AI and his commitment to driving its adoption within his companies. Vaughans journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. His leadership and vision have positioned IgniteTech and GFI Software at the vanguard of the AI revolution, demonstrating the potential of AI to transform businesses and industries.

Session(s):

Tomi Teikko

Workplace Strategist, Head of U.S, Haltian

Haltian

Tomi Teikko is a visionary of the digital age, he masterfully combines an exceptional understanding of empathy with an unparalleled expertise in data analytics and digitalization. As the mind behind the groundbreaking Empathic Building concept, Tomi has revolutionized the intersection of technology and human-centric design in modern hybrid workplaces. Tomis ambition has been relentless, from coding in the 1980s to launching his first startup in 1990. In the 90s, he was an early adopter of virtual reality, embracing its potential long before it became mainstream. Tomi has also ventured into the virtual hospitality sector, owning cafes and restaurants that championed eSports and other digital trends during the Internets nascent era. He has occupied pivotal roles in global organizations, leading teams of experts and driving transformation. Throughout his digitalization career, he has pioneered multiple end-user services for large corporations, generating billions in revenue for his clients. Originally hailing from Finland, a beacon of Nordic innovation, Tomi now resides in the San Francisco Bay area. With a resolute mission, hes channeling the best practices of Nordic work culture to North American enterprises, harmoniously blending them with the power of empathy and digitalization.

Session(s):

Arturo Guzman

Strategy - GTM Director, North America, HCL Tech

HCL Tech

I am pleased to introduce , Arturo Guzman who has joined HCLTech to develop and support the GTM and sales strategy for Nippon’s Hybrid workforce solution in North America. Arturo has joined us with 30 total years of professional experiences in both corporate and private sectors, the first 13 years of which has been as a business proprietor and General Manager for his family’s 4th generation automotive recycling company est. in 1980. His automotive business was covering domestic and international revenue activities with the support of over 15 employees. The domains of his responsibilities were director of operations, investments, supply chain sourcing, marketing, employee development - relations, financial - accounting activities, & oversight of all regulatory compliances across a variety of government agencies. The last 17 years of his career has been in the corporate sector working for companies such as SAP, ADP, Workday, and IBI to support large global enterprise organizations with a variety of platform transformation and modernization projects. He has extensive experience as a trusted advisor with varieties of PaaS & SaaS solutions like HCM, ERP, Business Intelligence, cloud migrations, process automations, enterprise performance management, Data Management, API Integration Solutions, UX, CX, and EX. He has extensive experience in formulating GTM strategies for sales optimization with targeted markets, operational cost / revenue analysis, workshop discovery sessions, business case evaluations, solutions alignment with business value propositions on multi-million-dollar transformation projects. Over the years he has collaborated very closely with the following types of teams to support the overall evaluation process: SE’s, SI’s, PM’s, MSP’s, HRBP’s, BDR’s, Enterprise Architects, Channel Partners, Cloud Service Providers, and Implementation partners. Please join me in Welcoming Arturo to the HCLTech family and all the best in his new role. I request you to share this mail with your teams and please encourage them to connect with Arturo.

Session(s):

Juan Betancourt

CEO, Humantelligence

Humantelligence

Juan Betancourt, CEO of Humantelligence, is a visionary leader with a lifelong commitment to reshaping the business landscape for the better. Having observed the limitations of conventional human capital management systems during his time in the software industry, Juan recognized a need for innovation. It was this realization that led him to Humantelligence, where he saw the potential to revolutionize productivity, motivation, and employee retention while making it accessible to all. With a track record of revitalizing global brands like Puma and overseeing the US division of Décathlon, Juans expertise is unmatched. A Harvard economics graduate with an MBA from The Wharton School, Juan is committed to making work better for all and actively engages in community leadership roles.

Session(s):
Keynote Presentation

Kate Soule

Program Director for Generative AI Research, IBM

IBM

Large Language Models and other Generative AI technologies. Prior to her current role at IBM Research, Kate was a leader at the MIT-IBM Watson AI Lab, a joint research partnership between MIT and IBM Research; Kate ran the Lab’s corporate membership program, supporting industry members as they co-invested in the Lab’s AI research technologies. Kate earned her MBA at MIT Sloan and previously worked at Deloitte Consulting as a Senior Consultant within the Strategy and Operations practice. Kate also holds a B.S. in Statistics from Cornell University

Session(s):

Tod Chisholm

President, IFT

IFT

Tod Chisholm has more than 25 years’ experience in driving growth for financing companies through the strategic leadership of high-performance business teams, with expertise in technology, automotive, and asset-backed lending. Tod is an entrepreneur and a visionary, and has held executive positions with private, public, and regulated organizations including Travelers Group and Wells Fargo. Tod was named president of the business process outsourcing (BPO) firm IFT in 2021, leveraging a skill set that includes leasing, commercial, prime- and non-prime lending. In this capacity, he is responsible for setting and achieving the company’s strategic objectives, including the development of services, sales, marketing, and operations.

Session(s):

Blake Fox

VP of Engineering, IKIN

IKIN

Blake leads a multidisciplinary and innovative engineering team at IKIN that is focused on changing the way visual experiences are imagined and delivered across multiple platforms and use cases. Immersed in the creation of new lossless video processing techniques that address real-world challenges, Blake brings to IKIN extensive expertise in AI and 3-D honed through his previous work as an innovative software and hardware developer creating and implementing solutions for companies that include IBM Watson and HIA technologies, and Triple-A studios such as Electronic Arts, 2K Studios, Disney, and Nickelodeon. He is a U.S. Navy veteran.Sales, marketing, and management needs required to successfully sell cloud computing, and cloudcollaboration technologies. As a founding member of the Evolve IP Management team, Gary joinedthe Company in 2008 to develop and launch their channel initiative which today is recognized asone of the leading channel programs for cloud services in the world. Gary has been a featuredspeaker at industry events, including Channel Partners, Channel Connect, and CES and is widelyBlake leads a multidisciplinary and innovative engineering team at IKIN that is focused on changing the way visual experiences are imagined and delivered across multiple platforms and use cases. Immersed in the creation of new lossless video processing techniques that address real-world challenges, Blake brings to IKIN extensive expertise in AI and 3-D honed through his previous work as an innovative software and hardware developer creating and implementing solutions for companies that include IBM Watson and HIA technologies, and Triple-A studios such as Electronic Arts, 2K Studios, Disney, and Nickelodeon. He is a U.S. Navy veteran.

Session(s):

Gentry Long

Executive VP, North America Operations, Industrious

Chris Fine

CEO, Integrative Technologies LLC

Integrative Technologies LLC

Chris Fine is the founder and CEO of Integrative Technologies LLC. He is an experienced independent advisor and consultant, specializing in strategy, technology, innovation, and business/market development. Some of his areas of technology and market expertise include enterprise technology, AI, cyber and physical security systems, communication and collaboration products and networks, workplace technology, and Internet of Things (IoT). Chris’s recent focus, working with vendors, Real Estate professionals, IT groups, and end users, has been the future of work and the workplace, including technologies, user and operator experience, office layout, remote work, and security. One major area of focus now is the evolution of the workplace during and post COVID-19, including physical and cyber security, remote/hybrid work technologies, and communication/collaboration innovation. Prior to founding Integrative Technologies, Chris worked at Goldman Sachs in various financial, engineering, and management roles. Chris’s extensive speaking background includes industry conferences, corporate events, podcasts and webinars. He is the author or co-author of multiple industry studies, White Papers, and other publications. He is the co-host of the monthly “Watch This Space” podcast: www.watchthisspace.tech, and an All-Star Mentor for TechStars’s New York startup incubators.

Session(s):

Frank Fawzi

CEO, IntelePeer

IntelePeer

Frank is the President and Chief Executive Officer at IntelePeer. He has been a guiding force in driving the company’s growth and achieving its mission to become a dominant force in the AI-driven Communications Automation Platforms market. With IntelePeer’s platform, businesses can solve for the automation needs of both the enterprise contact center as well as the specific needs of regional and local offices. The Company’s platform lowers the cost of doing business while improving customer experience and accelerating ROI. Frank founded and grew CommTech Corporation between 1990 and 2001 to be an early leader in the communications software sector before selling the company to ADC, a leading provider of broadband solutions for the telecommunications industry, for $178 million. Prior to founding CommTech, he worked at AT&T Bell Laboratories as the lead data communications architect for a $1.4B winning bid to the IRS.? Frank received a Bachelor of Science in Computer Science and a Master of Science in Management from Stevens Institute of Technology and participated in the Wharton Executive Management Program at the University of Pennsylvania. He was also selected as a QuantumShift’s Top Entrepreneurs in America for 2017 by KPMG’s Private Markets Group and the University of Michigan’s Ross School of Business.

Session(s):

Dennis Kozak

COO, Ivanti

Ivanti

Dennis is the Chief Operating Officer for Ivanti responsible for overall business operations including sales, marketing and operations organizations. Dennis brings decades of experience to Ivanti including delivering sales growth, integrating acquisitions all while achieving operational excellence through innovation and cultural transformations. Also, he brings strong channel experience that will accelerate the momentum with Ivanti’s Partner Program. Dennis has served in leadership roles at Avaya and CA Technologies, where he led organizations such as global sales, global channel sales and strategy, sales operations and business transformation to deliver a next generation portfolio strategy. LinkedIn: https://www.linkedin.com/in/kozakdennis Geeks, Geezers, Googlization Podcast: Exploring the Everywhere Workplace: A 2023 Report with Dennis Kozak and Ira Wolfe

Session(s):

Vern Fernandez

Sr. Business Development & Strategic Alliances Manager, Jabra

Jabra

With over 20 years of experience in providing voice and networking solutions at an enterprise level, Vern provides thought leadership in headsets, video, communication devices and their role with hybrid work environments, contact centers, customer experiences, artificial intelligence and agent/employee well-being.

Session(s):

Brett Shockley

CEO and Chairman, Journey

Journey

Brett Shockley is a tech industry executive, entrepreneur and keynote speaker with over 30 years of leadership in enterprise software at Journey, Avaya, Cisco, Calabrio and Spanlink Communications. Shockley is the cofounder and CEO of Journey, whose Trusted Identity Platform makes it simple for businesses to build Trusted Digital Relationships with their customers. He is a Director for eGain Corporation (NASDAQ: EGAN), a leading provider of cloud based customer engagement applications and SPOK (NASDAQ: SPOK), global leader in critical health care communications products and services. He also serves on the Virtual Hold Technology advisory board and is a startup mentor for Stanford’s Alchemist Accelerator. Previously Shockley was SVP of Strategy, Corporate Development & CTO of Avaya. He also served as SVP/GM of Avaya’s Contact Center and Unified Communications portfolios and led the Avaya Labs Research team. Earlier Shockley held senior leadership roles including VP/GM of Cisco’s Contact Center Business Unit where his team pioneered the industry’s first VoIP Contact Center. As Cofounder/CEO of Spanlink, he led the IPO and partnered with Bell Labs to pioneer innovations in speech recognition, computer telephony and call centers. As cofounder of Calabrio he led the development of industry leading Workforce Optimization software. In addition to holding patents in privacy, security, social networking & contact centers, Shockley was an Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and Minnesota High Tech Association Emerging Technology award winner. Brett previously held the Guinness World Record for the World’s Tallest Unicycle at 51’.

Session(s):
Keynote Presentation

Fred Voccola

CEO, Kaseya

Ryan Worobel

CIO, LogicMonitor

LogicMonitor

Ryan Worobel is Chief Information Officer of LogicMonitor, where he is responsible for product, network, and application infrastructure.Ryan brings more than two decades of experience holding leadership positions in business, technology, and information security to LogicMonitor, most recently in the industrial space where he acted as Executive Vice President and CIO for Incora. Prior to Incora, he held strategic roles at Maersk Line, Zuora, Dell and Salesforce.Throughout his career, Ryan has specialized in driving strategic initiatives for global Fortune 100 companies, and he is passionate about driving competitive differentiation through digital business strategies and transformational technology.

Session(s):
Solutions Theatre

Ryan Ries

Chief Data Science Strategist, Mission Cloud

Mission Cloud

Dr. Ryan Ries holds over 15 years of leadership experience in data and engineering, over 20 years of experience working with AI and 5+ years helping customers build their AWS data infrastructure and AI models. After earning his Ph.D. in Biophysical Chemistry at UCLA and Caltech, Dr. Ries has helped develop cutting-edge data solutions for the U.S. Department of Defense and a myriad of Fortune 500 companies.

Session(s):

Luiz Domingos

CTO, Mitel

Mitel

Luiz Domingos is an innovative and passionate technology executive with more than 20 years of experience and an extensive record of leading global R&D, product management, and project teams to deliver disruptive and high-quality enterprise communication and collaboration solutions, contact center and network management products, and cloud services to the market.As Mitel Chief Technology Officer and Head of Large Enterprise R&D, Luiz leads the company’s technology vision and strategy, fostering introduction of new technologies, portfolio innovation, and implementation of highly reliable and scalable products.Throughout his career, Luiz has held key positions at Siemens, Unify, and Atos driving the delivery of new products, vertical offerings, and complex solutions across a wide range of technologies. Prior to Mitel, Luiz served as Chief Product and Technology officer for Unify, where he managed the complete Unify portfolio and was responsible for the development and launch of disruptive cloud solutions. Luiz holds a dual bachelor’s degree in electronics and telecommunications engineering from Parana Federal University UFPr in Curitiba, Brazil and executive education from INSEAD Paris. He also holds a PMP certification from the Project Management Institute as well as several patents with the US Patent office.

Session(s):
Solutions Theatre

Xenia Potiakova

Head of Business Development, MobiDev

Kevin Lee

Vice President, Global Head of Digital Sales and Strategy, NICE

NICE

Kevin Lee heads global digital sales for NICE. He joined the company at the beginning of 2021 to help lead the growth and development of the company’s digital portfolio. Focusing on strategy, acquisition and sales, Kevin helps customers navigate their digital transformations into the self-service era. With 15+ year experience in cloud and software sales and marketing, his comprehensive approach to account management allows him to understand and solve his clients’ largest initiatives.

Session(s):

Darren Knapp

Director, Poly inside Channel Sales, Americas, Poly

Poly

Darren Knapp is the Director of Poly Inside Channel Sales for HP Inc. He leads sales and business development efforts in the Americas from Alaska to Argentina with over 9K Poly partners. Prior to his 22-year Telecom career, he also toured for 15 years with the USO in a hard rock band entertaining US Military personnel all over the world. Darren is passionate about HP’s mission to power authentic human connections and collaboration, and he loves to evangelize and demonstrate Poly | HP’s awesome tech!

Session(s):

Richard Luna

CEO, Protected Harbor

Protected Harbor

Richard Luna has had a long and successful career in the technology industry, starting from his early accomplishments with an HP programmable calculator. After attending Case Western Reserve University, he designed communications technology for the NY Subway system, using a serial XMODEM derivative protocol. Richard then became the CTO of US News and World Report after working at AGT Graphics. While working at US News and World Report, Richard developed the first Satellite Ad transmission system, pre-internet, allowing advertising agencies in NY to transmit display ads over satellite to newspaper printing press facilities. The satellite transmission system was based on a Novell network.With the development of Microsoft Windows, Richard saw a need for an easy to use network management application; NetMagic was born. NetMagic was a Windows version of PCONSOLE and FCONSOLE. From there he developed multiple software packages, including the first Windows-based password management system, NetMagic Pro. NetMagic Pro was a password reset system used by large clients such as Mellon Bank and Central Hudson Electric and Gas, used for resetting passwords across ACF2, RACF, Unix and Windows.In 2009, Richard founded Protected Harbor, Inc., a technology company, which has grown to serve hundreds of clients, focusing on the East Coast of the United States.Richard developed a Remote Desktop Program (RDP) model for businesses; allowing a business of hundreds be transformed into several servers; increasing durability and reducing management headaches.As CEO, he has built a team of 40 engineers dedicated to delivering customized, hardened productivity solutions for clients. For one client Richard designed, built and continues to manage the largest S2D cluster in the world outside of Azure, which is based on S2D.In 2019 Richard, as CEO, developed transportation-specific workflow systems connected to secure desktops; TMS. Richard designed TMS-DIGITAL’s TMS TRUCKER which adds document management, scanning and document capture; using a mobile device, gluing dispatching companies with their drivers, allowing for easy document exchange.Protected Harbor, under Richard’s direction, continued to grow, and in 2023 now manages over 2000 virtual servers in four data centers, with over 14 Petabytes of data for some of the largest clients in the country.Richard speaks on many technology topics; from information silos, to the proliferation of data, to the lack of understanding in corporate America on the value of data.

Session(s):

Jeff Pulver

Founder, Pulver.com

Pulver.com

Jeff Pulver is a Futurist and American Internet entrepreneur known for his work as founder of pulver.com, Free World Dialup and Vonage. Jeff is an Internet Pioneer whose work helped popularize the use and adoption of VoIP worldwide. He helped change the way the world communicates. The communication law issued by the Federal Communications Commission named after him known as The Pulver Order is the reason Internet based services like: FaceTime, Skype and Messenger are offered for free. Since 1997 he has invested in over 400 startups and has served as founder, co-founder and chairman of numerous startups. His most recent set of conferences started in 2016 is called MoNage, where he explores the future of communications.

Session(s):

Mike Egli

Contact Center Principal, RingCentral

RingCentral

Mike Egli is the Contact Center Principal at RingCentral with over 25 years of experience in the contact center space. He helps organizations improve their customer and agent experience, increase revenue, and reduce operational spending. Mike started his career as an agent in a contact center and worked his way up to being a director at a business process outsourcer. Later in his career, he managed complex contact center implementation teams, engineering teams for contact center cloud solutions, and consulted for contact centers across the world, including wellknown organizations such as Amazon, American Express, Nintendo, Walmart, Sony, and Blue Cross Blue Shield. Mike’s experience has given him a unique insight to current and future trends in CX, technology, and practices that can help solve the greatest challenges faced by businesses today. Mike has his Masters in Applied Information Management from the University of Oregon and lives in Austin, Texas with his wife and three children. Mike is a first generation Swiss American, and has a passion in food and travel.

Session(s):
Keynote Presentation

Anant Singh

VP Sales, Sanas

Sanas

Anant Singh, VP of Global Sales at Sanas.AI is a seasoned sales executive and AI evangelistwith over 15 years of experience in driving revenue growth and building high-performing dreamteams. At Sanas.AI, Anant is responsible for game-changing sales strategies to drive marketpenetration and skyrocket revenue streams. With a proven track record of crushing sales targetsand fostering strong client relationships, Anant brings a dynamic leadership style coupled with adeep understanding of market dynamics and customer needs. Prior to joining Sanas.AI, Anantheld senior sales roles at Observe.AI and Akamai Technologies where he consistently deliveredexceptional results and played a key role in driving business expansion.

Session(s):

Steve Forcum

Director of Program Management, SIPPIO

SIPPIO

Steve Forcum is an accomplished business leader with over 25 years of experience in the technology industry and is a recognized subject ma>er expert in the Enterprise Voice, Unified CommunicaEons, CollaboraEon, Customer Engagement, and Cloud technologies. Since joining SIPPIO in March 2023, Forcum played a key role in strategic alteraEons in messaging, product posiEoning, go to market, and channel development, resulEng in explosive funnel growth and increased brand awareness. As a recognized subject ma>er expert, speaker, keynote presenter, and business leader, Forcum has become a key voice within the industry. He is known for his ability to explain complex technology in simple terms and engage audiences across a variety of delivery plaPorms, including a robust presence on social media. He can be found on Threads @Steve_Forcum and on LinkedIn.

Session(s):

Simon Bradbrook

Sales Engineer, Cloud Service Provider, Snom

Snom

Simon has over 23 years’ experience working in the telecommunications field. During this time Simon has gained an extensive working knowledge of telecommunications networks whilst working in such roles as Product Verification Engineer on Packet Trunking Voice Gateways, testing the integration of Voice Gateways with the existing PSTN Network; Technical Sales Support Engineer SIP based SMB solutions and PBX Product Specialist.Simon joined VTech in 2011 as the Sales Engineer for the new Hospitality room phones, bringing the required experience of integrating 3rd party products into existing telephone network. Now the Senior Sales Engineer for Cloud Service Providers in all Vertical Markets for Snom Business Solutions.

Session(s):

Alex Diedrich

Lead Insights & AI Solutions Specialist, Sprinklr

Sprinklr

Alex Diedrich is a seasoned AI Strategist with a passion for leveraging technology to drive meaningful business outcomes. For the past 7 and a half years, he has been an integral part of the Sprinklr team, pioneering innovative AI-driven solutions that redefine customer engagement and experience. At Sprinklr, Alex is a Lead Insights & AI Solutions Specialist, where he orchestrates the fusion of cuttingedge artificial intelligence with marketing and customer service initiatives. His expertise lies in harnessing AI algorithms to analyze vast troves of data, enabling companies to derive actionable insights and make data-driven decisions.

Session(s):

David Jodoin

CEO, Stackyon

Stackyon

David Jodoin serves as Chief Executive Officer at Stackyon. He drives and maintains executive responsibility across Sales, Marketing, Product Development, Finance, Investor Relations, Legal Affairs, and Operations. He is an accomplished techno-commercial professional with a career spanning over 30 years. During this period, he has led or been a key member of the leadership team that has launched or turned around over seven organizations in the technology sector.

Session(s):
Keynote Presentation

Dan Foster

CRO, Telarus

Telarus

Dan Foster is the chief revenue officer for Telarus. Dan, an inspirational and visionary leader, has provided market expertise to strategize and define opportunities that maximize revenue and shareholder return for multiple organizations. In his previous role at Ericsson, he pioneered the entry into the North America partner channel. In his more than 25 years of senior leadership experience in technology and data communications, Dan held the title of CRO at StratusWorX, Fusion Connect, Primus.ca, and two other companies. Under Dan’s stewardship as President and COO of MegaPath, the organization experienced exponential growth from $5 million to over $600 million via organic development and acquisitions. He has garnered industry recognition and awards throughout his career including being a five-time winner of Channel Chief by CRN. Dan received dual engineering and liberal arts degrees from Tufts University and graduated from Harvard Business Schools Executive PMD program.

Session(s):
Solutions Theatre

Jason Hyatt

GM Americas and VP of Sales, Telco Systems

Telco Systems

Jason Hyatt is General Manager and Vice President of Sales for Telco Systems in North America and Latin America. Jason leverages his 20+ years of experience across both the service provider (MCI Worldcom and Lumen) and technology (Calix, Cyan, and Ericsson) domains to build teams that grow shareholder and customer value through enabling broadband connectivity solutions for global communication.

Session(s):

Blima Ehrentreu

CEO, The Designers Group

The Designers Group

As the Founder and CEO of The Designers Group, Blima Ehrentreu combines her creativity and talent to reform the design industry. Her passion for empowering women, giving back to the community, and championing women in the workforce earned her a spot on Globest’s Women of Influence in 2020 & 2022 and Crain’s Notable Leaders in Real Estate in 2023. The Designers Group’s diverse project portfolio spans the residential and commercial sectors, and Inc. Magazine ranked The Designers Group no.15 among the top fastest-growing private companies in the New York Metro Area in 2021. As a key industry leader, The Designers Group is at the forefront of cutting-edge interior design, specializing in high-end interior spaces for commercial, residential, and healthcare portfolios. Blima’s devotion to her work and community has positioned her as an unshakeable force within the industry. Her commitment to fostering a work culture dedicated to philanthropy led her to launch charitable initiatives such as TDG Gives Back and TDG Furniture Exchange. Blima’s belief that design is a tool that can build positive spaces and serve communities is a visible hallmark throughout her work.

Session(s):
Keynote Presentation

Rob Stephenson

CEO, Thrive

Khurum Shafi

Sr. Solutions Engineer, Twilio

Twilio

When I was 12, my first system communication success was connecting two computers with a crossover cable. The idea that I could make two separate things, understand each other, was a breakthrough moment for me. This turned into a mission to make devices talk to each other in the most efficient way. Through the course of my career, this has evolved into an efficiency in communication between technology and people, and this can only be done with a deeper integration of AI within the contact center. Hi, my name is Khurum, and I am acutely inspired by our emerging technical ecosystem that is customer aware, and building training towards that architecture. I am passionate about doing that with technology, because that “aha” moment when we see it, is everything. Excited to create this vision together.

Session(s):

Rob McDougall

CEO, UpstreamWorks

UpstreamWorks

Rob McDougall is the CEO of Upstream Works, a provider of omnichannel contact center desktop solutions that simplify and improve agent and customer experience. He is an accomplished contact center leader and catalyst for change with a track record of raising industry awareness for first contact resolution and operationalizing AI. Rob leads the strategic vision of Upstream Works with a continued focus on omnichannel innovation and enhanced AI integration capabilities.

Session(s):

John Chmaj

Sr. Practice Director, Chief KM Strategist, Verint

Verint

John has worked for over 30 years in the field of Knowledge Management for Support & Service. He is currently Senior Director for KM Strategy at Verint. He has had KM-focused roles in many organizations including Microsoft, Lotus, KANA, Knova, Primus, and the Consortium for Service Innovation (CSI). He has worked in all phases of the customer support process, including telephone and online support, technical writing, knowledge management, applications development, and worldwide knowledge systems design. At CSI John co-chaired committees that created the Knowledge-Centered Support Strategy, the Multi-Vendor Support Model, and the Incident/Solution Exchange Standards. He has been acknowledged as an Industry Innovator by CSI and has published many papers and articles in Knowledge Management. His primary interest is in the effective creation and use of support knowledge to improve the customer experience and optimize the support process.

Session(s):

Aqeel Shahid

VP, Global Strategic Partnerships, Vonage

Vonage

Aqeel Shahid is the VP of Global Strategic Partners for Vonage. With more than 20 years of sales and leadership experience in the software and communications field, Mr. Shahid has been successfully leading sales teams both in the Field and Channel groups at the Company for the last 15 years. Prior to joining Vonage, Mr. Shahid served in various sales leadership roles at companies such as Eschelon Telecom / Integra Telecom and Sprint where he drove UCaaS, Cloud and Managed Services sales among enterprise customers across all sales channels, and go-to-market strategies, channel sales support, sales engineering, , training and customer support. He received his BS in Marketing and MBA in Technology Management from Arizona State University.

Session(s):
Keynote Presentation

Aruna Ravichandran

SVP & Chief Marketing & Customer Officer, Webex by Cisco

Webex by Cisco

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, is a visionary leader with over two decades of dynamic experience weaving technology and marketing into a powerful tapestry to drive revenue, elevate brand value, and foster human connections. With a people-first ethos, she guides the business toward innovation and brand evolution while shaping culture through inclusive initiatives and empathetic leadership. Aruna was recently recognized as one of the Elite 18 Customer-Led CMOs by Influitive and named UC Today’s Collaboration Leader of the Year. Before joining Cisco, Aruna led DevOps Marketing at CA Technologies (now Broadcom), spearheaded marketing and strategy at Juniper Networks, and held leadership roles in Engineering, Product Development, and Marketing during her 17-year tenure at Hewlett Packard. Aruna holds an MBA and an MS in Computer Engineering from Santa Clara University and a BS in Computer Science from Bangalore Institute of Technology (BIT). She graduated from the esteemed CMO Leadership program at Kellogg Business School in 2019. Aruna also serves on the board at Cal Polytechnic San Luis Obispo, Fast Company, Forbes Technology Council, and Vox Media.

Session(s):

Cliff Pollan

CEO & Co-Founder, Welo

Welo

Cliff is a CEO, entrepreneur and business executive whose success has come from building and leading outstanding teams, creating trusted relationships, identifying new market opportunities, and working with vision and integrity. Throughout his career, Cliff has combined new technologies with information to create solutions that dramatically change the way people work. He has been part of a founding team that went from an idea to IPO and beyond, scaled early stage companies, led challenging turnarounds to create success, as well as experiencing failure. He draws on 40 years of experience, spotting opportunities to capitalize on technology innovations, leveraging a customer centric approach. Cliff most recently Co-Founded Welo (www.welo.space). Welo goes beyond video calls with immersive virtual spaces that feel like real-life - facilitating shared experiences, promoting deeper connection, and enhancing collaboration. Welo is backed by Atlassian and Zoom.

Session(s):
Keynote Presentation

Raghu Ravinutala

CEO, Yellow AI

Yellow AI

Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a global leader in generative AI-powered customer service automation. Since its inception, Raghu and his team have successfully expanded Yellow.ai’s presence across North America, Asia-Pacific, Europe, the Middle East, Africa, and Latin America, with 1000+ customers in 85+ countries. The entrepreneurial bug had been conceded deep inside him for long before he co-founded Yellow.ai in 2016, with a vision to deliver conversational experiences that help enterprises achieve higher customer satisfaction and employee engagement. Previously, Raghu worked for 16 years with leading tech companies such as Texas Instruments, and Broadcom across leadership roles in Engineering, Product Management and Business Development both in the Bay Area and India. He was also an elected member of the NASSCOM Executive Council 2021-23 and a member of the Forbes Tech Council. Raghu has been recognized as the one of the top 50 SaaS CEOs 2023 by The Software Report and CX Leader of the Year at the CX Awards 2022. Raghu is an alumni of NIT Warangal, India where he completed his B-Tech in the year 2000. He enjoys a game of squash every now and then and believes in practicing an active lifestyle.

Session(s):




Moderator List

Tomi Teikko (Moderator)

Workplace Strategist, Head of U.S, Haltian

Haltian

Tomi Teikko is a visionary of the digital age, he masterfully combines an exceptional understanding of empathy with an unparalleled expertise in data analytics and digitalization. As the mind behind the groundbreaking Empathic Building concept, Tomi has revolutionized the intersection of technology and human-centric design in modern hybrid workplaces. Tomis ambition has been relentless, from coding in the 1980s to launching his first startup in 1990. In the 90s, he was an early adopter of virtual reality, embracing its potential long before it became mainstream. Tomi has also ventured into the virtual hospitality sector, owning cafes and restaurants that championed eSports and other digital trends during the Internets nascent era. He has occupied pivotal roles in global organizations, leading teams of experts and driving transformation. Throughout his digitalization career, he has pioneered multiple end-user services for large corporations, generating billions in revenue for his clients. Originally hailing from Finland, a beacon of Nordic innovation, Tomi now resides in the San Francisco Bay area. With a resolute mission, hes channeling the best practices of Nordic work culture to North American enterprises, harmoniously blending them with the power of empathy and digitalization.

Session(s):

David Danto (Moderator)

Director of Emerging Technology, IMCCA

IMCCA

David Danto has had over four decades of delivering successful business outcomes in media and collaboration technology. He developed and executed global technology strategies in leadership roles with JPMorgan Chase and Lehman Brothers, led media technology facility design and execution for organizations including Bloomberg LP, NYU, AT&T, and Financial News Network, and served as Poly’s Director of UC Strategy and Outreach for five years. His efforts have been recognized by many premiere industry organizations, serving as The Director of Emerging Technologies for the non-profit IMCCA; as an NAB “Pick-Hits” judge for Broadcast Engineering; and as a multi-year CES Innovation Awards judge. David is an expert on the collaboration technology industry, frequently presenting at industry events, blogging / contributing to / editing industry publications, and he is included in many of the industry’s top thought leadership lists. He also hosts podcasts for AVNation-TV and The IMCCA and is the editor of Commercial Integrator’s quarterly Collaboration Today and Tomorrow. His full bio and articles/podcasts are viewable at www.Danto.info

Session(s):

Chris Fine (Moderator)

CEO, Integrative Technologies LLC

Integrative Technologies LLC

Chris Fine is the founder and CEO of Integrative Technologies LLC. He is an experienced independent advisor and consultant, specializing in strategy, technology, innovation, and business/market development. Some of his areas of technology and market expertise include enterprise technology, AI, cyber and physical security systems, communication and collaboration products and networks, workplace technology, and Internet of Things (IoT). Chris’s recent focus, working with vendors, Real Estate professionals, IT groups, and end users, has been the future of work and the workplace, including technologies, user and operator experience, office layout, remote work, and security. One major area of focus now is the evolution of the workplace during and post COVID-19, including physical and cyber security, remote/hybrid work technologies, and communication/collaboration innovation. Prior to founding Integrative Technologies, Chris worked at Goldman Sachs in various financial, engineering, and management roles. Chris’s extensive speaking background includes industry conferences, corporate events, podcasts and webinars. He is the author or co-author of multiple industry studies, White Papers, and other publications. He is the co-host of the monthly “Watch This Space” podcast: www.watchthisspace.tech, and an All-Star Mentor for TechStars’s New York startup incubators.

Session(s):

Jon Arnold (Moderator)

Principal, J Arnold & Associates

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS) Artificial Intelligence, speech technologies, Internet of Things, contact centers and customer experience. He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked in. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review. In January 2023, Jon was named as a Top 100 United Comms Influencers 2023, and in 2022, was included in “16 UCaaS influencers to Follow”, “16 Hybrid Work Influencers to Follow” and “16 CCaaS Influencers to Follow”. In December 2021, Jon was listed in “Top 50 Contact Center Twitter Accounts to Follow”; also in 2021, Jon was included in “Who’s Who in Unified Communications?”, and “Who’s Who in Telecoms?”. During 2020, Jon was named a “Top 100 Unified Comms Influencer”, and a “Top 10 CX Contact Center Influencer You Need to Follow”; in 2019 a “Top 50 Unified Comms Influencer”, and a “Top 30 Contact Center Influencer”; and in 2018, Jon was included in a listing of “Top 10 Telecoms Influencers”, and “TOP VoIP Bloggers to Follow”. Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Before that, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008. As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Channel Partners, Cloud Conventions, SCTC and others. Additionally, Jon is a UC Expert with BCStrategies, is a long-serving Council Member with the Gerson Lehrman Group, and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Board member for UCX USA.

Session(s):

Glenn Goldberg (Moderator)

CEO, Parallel Communications

Parallel Communications

Glenn serves as chief executive officer for Parallel Communications Group, and oversees the firm’s strategic direction and management, as well as client strategy and execution. Glenn has over 30 years of public relations experience, working in both agency and corporate environments. Before founding Parallel, he spent four years running the public relations practice for Scott Cooper Associates, a New York-based integrated marketing firm. Prior to that, he was executive vice president and chief operating officer for The Blankman Group, a New York-based public relations firm.

Session(s):

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