Speakers

Vik Verma

CEO, 8x8, Inc.

8x8, Inc.

Vik Verma is Chief Executive Officer at 8x8, Inc., the world’s first communications cloud provider, empowering over 1 million business users to communicate and collaborate across dispersed locations to deliver exceptional customer experiences. 8x8 is a pioneer in unified communications and customer engagement solutions with over 150 patents, driving global innovation in how companies communicate with their employees and customers.Verma is an engineer at heart who began his career at Savi Technology, Inc. (Savi), a leader in RFID and cloud-based technologies as a design engineer and went on to become the Chief Operating Officer and eventually the Chief Executive Officer of Savi in 1997. He holds eight patents and was named one of 40 “Technology Pioneers” by the World Economic Forum, in Davos, Switzerland in 2003 for a successful track record in building profitable businesses around emerging technologies.Verma joined 8x8 as a board member in 2012 and was appointed Chief Executive officer within a year to lead the company’s global expansion. He is the driving force behind 8x8’s market leadership in a 50 billion dollar unified and contact center communications market and its continued push for innovation in areas like Artificial Intelligence, machine learning and data analytics. Under Verma’s leadership, 8x8 has evolved into a global player in unified cloud communications from its inception as a Silicon Valley startup.With more than 25 years of industry and management experience, Verma has successfully transformed several technology businesses through organic growth, international expansion and strategic mergers and acquisitions. Prior to 8x8, he was President of Strategic Venture Development at Lockheed Martin where he led early-stage technologies to new global commercial markets through collaborative incubators, intellectual property portfolio licensing and strategic partnerships with multi-national companies. Prior to this, Verma was the President of the IS&GS Savi Group, a Lockheed Martin technology and information services division providing real-time supply chain management and security solutions for government and commercial markets worldwide. His journey with Lockheed Martin began when he was Chairman of the Board and CEO of Savi, that was acquired by Lockheed Martin in 2006.Verma holds a B.S.E.E. degree from the Florida Institute of Technology, an M.S.E. degree from the University of Michigan in electrical engineering, and the post-graduate degree of Engineer in Electrical Engineering from Stanford University. Subsequently, in keeping with Silicon Valley tradition, Verma left his PhD program at Stanford to join the startup world. He is also an alumni of the Executive Management programs for CEOs at Harvard Business School, Stanford University, and the Haas School of Business at UC Berkeley.Verma’s Florida Tech honors include being a recipient of the Faculty Honors Award (Co-Valedictorian) Class of 1987, the 1987 Tau Beta Pi Williams Fellowship, the 1999 Alumni Distinguished Achievement Award, and being selected as a commencement speaker in 2002. He served on the Florida Tech Board of Trustees from 2002 to 2007 and rejoined the board in 2015.

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Sri Srinivasan

SVP & GM, Team Collaboration Group, Cisco

Cisco

Sri Srinivasan is Senior Vice President and General Manager for the Team Collaboration Group at Cisco. Sri is responsible for the Cisco Webex that includes Meetings, Teams, Calling and Devices, as well as a portfolio of on-premises and hybrid collaboration tools. Under Sris leadership, Cisco is creating a collaboration canvas to empower teams to perform at their best. This open canvas brings collaboration tools together with productivity tools and business processes for a simple, unified experience.Sri joined Cisco from Microsoft where he was GM for the Microsoft Dynamics 365 Enterprise Apps business in the C+E/Azure Group. Throughout his tenure at Microsoft, Sri primarily focused on the business solutions division, bringing thought leadership to help build a partner-based business model for an upper mid-market on-premises ERP and eventually its transition to Hybrid and Cloud SaaS.Sri was responsible for Research & Development of the ERP Enterprise Edition for Microsoft Dynamics 365 (formerly known as AX) and Common Data Service (CDS), the data substrate for the Azure Business Application Platform. Sri drove the successful transformation of an on-premises business to Cloud SaaS, a first of its kind on Azure, with an industry acclaimed offering as part of Dynamics 365. Previously Sri was the Engineering Director for Microsoft Dynamics AX through 2013. Prior to that, Sri was the General Manager for the Dynamics AX Customer Success Team where he built the team for the division, enabling the Solution Architect role, and the incubation of Life Cycle Services (SaaS Service for customer/partner driven ALM), which is now a mainstream offering for Dynamics implementations and rollouts.Prior to Microsoft, Sri was one of eleven Distinguished Engineers at Peoplesoft. Sri worked on the initial web transformation of business applications, with focus on performance and scale. Sri also worked on acquisition diligence, specifically on the merger of JD Edwards into Peoplesoft.Sri has a bachelors degree in Computer Science from Birla Institute of Technology, India.

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Zack Taylor

Director of Strategic Communications, Customer Journey, Cisco

Cisco

Zack Taylor is the Director of Strategic Communications for Cisco’s Contact Center Business unit located in Iselin, New Jersey. In this role, he is responsible for planning, development, and communication the unit’s business-relevant solutions to key internal and external constituents. Prior accountabilities include roles in AT&T’s Sales Channel, where he was a Global Account Manager in the Financial Services and Banking Industry and Integrated Solutions Organizations. He was a founding member of Avaya’s Global Strategic Solutions team and also the General Manager for Avaya’s Contact Center portfolio.He is a published author on numerous Call Center technologies and has appeared on National Public Radio, discussing the value of technology in supporting customer relationships. Taylor is a featured Cisco blogger and his posts can be found at http://blogs.cisco.com/author/zacktaylorHe has an undergraduate degree from Bowling Green State University and a Masters Degree in Business Administration from Ashland University in Ohio. He has participated in programs at The London School of Business, University of Michigan’s Executive Education Program, Six Sigma University, and the Alexander Hamilton Institute. He is also a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). He is a frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, and currently has authored seven approved and two pending US patents and four European patents on call center innovations.He resides in Bedminster, New Jersey, USA.

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Cameron Weeks

co-founder & CEO, Edify

Edify

Cameron Weeks is the driving force behind Edify Labs. He guides the team to think and act differently when it comes to changing the way companies connect with their customers and employees interact with each other. Under his leadership, Edify is developing new business in existing and emerging markets, and pushing the boundaries of the business communications sector with its new cloud-native, unified, omnichannel platform.

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Tom Martin

CEO, Glance Networks

Glance Networks

Tom Martin is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.

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Whitley Talmadge

Customer Engineer, Google Cloud, Google

Google

Whitley is a Customer Engineer for Google Cloud based in Atlanta, where she helps current and future Google Cloud customers get started with Google or continue to grow. She specializes in all things serverless and app dev (anything to stay close to writing code) and is a developer at heart, having been a software engineer for several years prior to joining Google. Since joining Google two and a half years ago, she has become very interested in seeing the democratization of machine learning unfold and ML become more accessible to everyone.

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Chiranjoy Das

Chief Information Officer, SimpleTire

SimpleTire

CJ has played roles, including Chief Data Officer, & Chief Digital Officer that required him to provide technical leadership to local, national, and international sites and services by serving as a ‘hands-on’ technologist, and a business leader.CJ has demonstrated exceptional skills in various innovative initiatives, and leadership in all aspects of information technology. He is the recipient of CIO100 award in 2017. He also received the Analytics50, and the DigitalEdge50 awards in 2017. He was an Advisor to Gartner, & often seen delivering speeches in various conferences across the country on Technology.CJ believes that we live in a world that is being transformed by technology, but with this power to change lives comes the responsibility. He takes this responsibility very seriously by applying innovative technologies for the greater good, and be a good citizen.He has a Master’s degree in Computer Science, & an MBA in Finance.

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Allison Smith

CEO/ Telephone Voice Talent, The IVR Voice.com

The IVR Voice.com

Allison Smith is an internationally-recognized professional voice talent, and one of the top telephone voices working today. Allison has voiced platforms for Cisco, Mitel, Vonage, Bell Canada, Cincinnati Bell, Sprint, Cingular, Verizon, and is voice of the Asterisk Open Source PBX, FreeSWITCH, and Sangoma. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay among many others. www.theivrvoice.com, @voicegal

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Tom Phelan

CTO & VP of Technology, Unified Office

Unified Office

Tom Phelan, CTO of Unified Office, has nearly 24 years experience developing embedded systems and network management products for the data and telecommunications industries. He has held leadership roles in several companies, including VP of Engineering, CTO, VP of Marketing and VP of Advanced Development. Tom has also held leadership positions in the general industry, including co-chair of the DCCP working group at the IETF, the lead developer of Proxy Admission Control at the MPLS Forum, and has made significant contributions to security standards for VoIP networks and emergency telecommunications for ATIS. For the past 10 years Tom has been Principal Architect at Sonus Networks, working in the Office of the CTO and other groups to architect VoIP products for the telecommunications carriers.

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Omar Javaid

President, API Platform Group, Vonage

Vonage

Omar Javaid joined Vonage in July 2015 as Chief Product Officer, responsible for the Companys overall product strategy. In 2019, he was named President of the API Platform Group. Mr. Javaid oversees all aspects of the Company’s product strategy in addition to the sales, operations and developer relations functions of the API Platform.Mr. Javaid has more than 20 years of experience creating award-winning products in the technology industry with a focus on telecommunications, media and web product development. Prior to joining Vonage, he was Senior Vice President and General Manager of Discovery and Cloud Platforms for Rovi Corporation, a cloud-based entertainment discovery company.Prior to Rovi, Mr. Javaid held positions as Vice President and General Manager of Commercial Mobility, and Vice President of Product Management and Marketing for Hewlett-Packard. He has also held executive positions at Motorola Mobility and Qualcomm, Inc. An entrepreneur, Mr. Javaid founded and led two successful technology startups. He earned a B.S. in Chemistry and a B.S. in Cellular and Molecular Biology from the University of Michigan.

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