Reimagining Your Hybrid Workplace Experience

February 14-17, 2023 - Ft Lauderdale, Florida

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Speakers

Peter Milligan

Director, Product Marketing, CCaaS, 8x8

8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an evangelist for the value of the contact center and how it can impact both customer and employee experiences. In particular he enjoys sharing information about the powerful features and benefits of the 8x8 solution and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8 Peter led impactful product marketing teams at Five9 and Cisco.

Session(s):

Andrew Mawson

Founder and Managing Director, Advanced Workplace Associates

Advanced Workplace Associates

Andrew Mawson is Founder and Managing Director of global management consultancy, Advanced Workplace Associates (AWA). He’s a leading pioneer, thinker and speaker on matters ‘work and place’, experienced at bringing together the worlds of business strategy, hybrid and workplace strategy, organizational and workplace design, and change management. He’s a major contributor to the Advanced Workplace Institute (AWI) and has directed research programmes on the Post Pandemic Workplace, Knowledge Worker Productivity, Managing the Agile Workforce and Cognitive Performance. Andrew is a regular contributor to Forbes, expert at joining the dots between work, leadership strategy, science, technology and place.

Session(s):

Scott Carter

Principal Architect, AT&T Integrated Solutions & Consulting

AT&T Integrated Solutions & Consulting

Scott Carter leads the AT&T Extended Reality Solutions and Video Intelligencepractices within AT&T Integrated Solutions and Consulting, serving clients with IoT,mobile app, and emerging technologies needs.As a mobile architect and digital innovator, Mr. Carter has more than 20 years ofproven experience designing, developing, and delivering complex solutions across a broad range of industries, including entertainment, hospitality, retail, manufacturing, energy, and transportation. As a leader at AT&T, he has continued to create emergent solutions that find advantages for clients in enterprise digital business transformation through Product Thinking: a combination of user-centered design principles, agile development techniques, and business model generation methods. Scott holds a Bachelor of Arts in Social and Behavioral Sciences from Indiana University and patents in both Wireless Telecommunications and Augment/Virtual Reality. Scott resides in the Orlando area with his wife and son.

Session(s):

Kristine Konrad

Sr. Evangelist, North America, Avaya

Avaya

Kristine is an engagement & results-driven marketing professional on the Avaya marketing teamgoing on ten years of experience spanning multiple industries. She joined Avaya in 2020 andbrings a solid understanding of market research, product, sales, marketing, and projectmanagement while maintaining a strong focus on go-to-market strategy and communications withincreased visibility in digital experiences.

Session(s):

Jamie Aitken

Vice President, HR Transformation, Betterworks

Iain Scholnick

CEO, Braidio

Braidio

Iain Scholnick is the founder and CEO of Braidio, an award winning Customer Engagement platform powered by low code and AI and delivered to the mobile edge of global CSPs such as AT&T, e&, Kandy and more. Braidio is cpaas enabled and integrated with AI powered productivity orchestration that threads all necessary information, knowledge, people, and business tools into a single point of white label ready verticalized app productivity. Braidio WorkStreams was an early adopter of CPaaS, low code and reactive AI to allow its CSP Partners to directly integrate real-time collaboration. communications and scaled mobile customer engagement by deploying growth and new revenue driven white label smartflow apps for Healthcare, Pet Care, Financial Services and Field Services, SMB, Vets and Retail. Braidio partners and services into our AT&T and e& and Kandy global channels.

Session(s):

Nassim Hadjoudj

CEO, Bublr

Bublr

Nassim is the co-founder and CEO of Bublr, a virtual office platform aiming to simplify remote communication, boosting unformal interaction and help building healthy distributed team.Before devoting his full time to Bublr, Nassim worked in the workplace design industry for 8 years. He occupied different positions worldwide ( Hong-Kong, Europe and US ) and deal with large client like Apple, Google, Huawei, Wells Fargo.

Session(s):

Elizabeth Bieniek

Internal Startup Founder and Co-Founder, Webex Hologram, Cisco

Cisco

Elizabeth Bieniek leads bleeding edge innovation for Ciscos Collaboration organization. Cisco Collaboration is a 5000 person, multi-billion dollar business that enables 300M people across the globe to work better together every day with Webex: messaging, meetings, calling, and AI/ML enriched hardware. Elizabeth is an active day dreamer, continually experimenting with combinations of ideas, people, and practices to find new ways of doing old things better, easier, and with a lot more fun. She focuses on the interface of people and emerging technology and how to make the lives of the former happier by efficiently and invisibly applying the latter. A problem-solver at heart, Elizabeth believes “impossible” just means no one’s done it yet. She relies on her previous experience in industries as varied as technology, art, publishing and education, as well as life and travel experience, to bring a unique flair to challenging conventional thinking and inspiring teams to achieve unprecedented results.

Session(s):

Alex Lopez

Americas Collaboration Engineering Theater Leader, Cisco

Cisco

Alexander is A growth-minded technical leader with over 25 years expertise for High Tech applications in engineering management, highly experienced in Unified Communications, Customer Relationship Management, Wireless, Security, and Data Networking Solutions. Currently Alexander is the Americas Collaboration Engineering Theater Leader for Global Enterprise, US Commercial, and the US Public Sector Pursuit Segments for Cisco Inc.

Session(s):

Steve Pitchon

Managing Partner & Chief Client Officer, ConnX

ConnX

Responsible for global business development, sales and marketing for ConnX, a leading integrator and multi-service communications platform service provider. With 39 years in the communications industry, including 21 years with AT&T, Steve has been a driving force behind the transformational changes in the communications industry. Steve joined ConnX in 2004 and, with his leadership, launched Avatar Network Management Solutions, which ConnX brought to AT&T in support of their largest and most important customer base. Steve was also instrumental in developing ConnX AI Service Assurance Practice, one of the pillars of ConnX’s success and helped launch ConnX Cloud Communications integrated solutions portfolio. Steve provides executive leadership for ConnX and has managed a team of account executives and technical solutions specialists. Prior to ConnX, he held various management positions in AT&T. Steve’s personal goal is to build ConnX into an industry recognized name for providing the best in class services to clients and partners. Some highlights of Steve’s career include the transformation and optimization of 740 Merrill Lynch Wealth Management branches to a centralized VoIP environment, transformation of 15,000 Centrex 5ESS lines at Merrill’s World Financial Center to a centralized Avaya IP Communications system and the development of Advanced Emergency Redirect Service (AERS) to support a Merrill Lynch requirement enabling calls to be easily and quickly redirected to other numbers in the event of emergencies.

Session(s):

DeShawn Brown

CEO, Coworks

Coworks

DeShawn Brown is a seasoned entrepreneur and tech leader. He has founded several tech startup companies, including Lithios Apps and Coworks, where he is CEO. He is a Google For Startups BFE and TechStars Atlanta alumnus. As a technologist, he finds it his privilege to push the limits of our society and create products that make a difference in peoples lives.

Session(s):

Ritwik Bose

Sr. Director – Digital Strategy, Eleviant

Eleviant

Ritwik Bose leads the Digital Strategy & Consulting team at Eleviant and focuses on PeopleOne, an Employee Engagement solution geared towards elevating employee experience in the New Normal Era. With over 20 years in digital & IT space, Ritwik holds expertise in understanding business challenges and bringing the right technologies and tools that can address these challenges. Comes with a background in enterprise applications portfolio and product leadership, and as an IT liaison with business customers, Ritwik brings an unique ability to empathize with clients, understand where current solutions and adoption are coming up short and help them bridge the gap with technology experts to drive change that achieves desired outcomes. Over the last 5 years, he has been focusing primarily in the Digital Workplace space and works as a contributor and collaborative leader committed to solve Hybrid work environment challenges. From enabling SMBs to large Fortune 500 companies, grow and scale digital solutions, he is mostly passionate about employee experience, engagement and process automation.

Session(s):

Mark Rogers

Head of Sales, Eleviant

Eleviant

Mark Rogers leads the sales organization at Eleviant and brings over a decade of IT and software experience managing complex deal cycles and converting strategy to revenue. Joined the tech space out of a curiosity and obsession with the 4th Industrial Revolution, and the ability to solve world problems through technology. Currently responsible for sales strategy/planning and execution of bottom-line revenue. Ownership over demand generation, business development, program management, leadgen, sales operations, sales enablement, and strategic partnerships. Collaborates closely with Marketing on campaign strategy, creative direction, and content management. Attended Baylor University and currently resides in Coppell, TX. Happily married with three children: Asher 7, Zane 7 (twins), and Mila 3. Enjoys coaching youth sports (basketball, soccer), family road trips, and channeling his inner iron chef.

Session(s):

Barbara Steel

Managing Director, EY

EY

Barbara is a Managing Director with EY’s People Advisory Services, and her background includes having functioned both as an executive human resource practitioner and people advisory leader with an emphasis on aligning people strategy to business priorities. She has devoted her more than twenty-year career to leading businesses through organizational structure and redesign, culture transformation, organizational development, and change management. One of Barbara’s specialization areas is DE&I and her work with multinational clients has encompassed building DE&I strategy and evolving the culture, employing habit activation, and transforming processes and systems to reduce cognitive bias and other systemic inequities. Barbara also has extensive experience advising clients on culture and performance change to align workforce needs with digital transformation strategies and new business operating models.

Session(s):

Noel Oquendo

Regional Director of Sales – Florida LATAM, Five9

Five9

Noel Oquendo is an executive leader with over 20 years of experience in the Collaboration and Contact Center arena. He has extensive engineering experience in building Global networks and managing teams across multiple countries. Noel led regional Collaboration pre-sales teams for CDW Corp where he created go to market strategies for evolving Unified Communications software and solutions from Microsoft, Cisco, and Polycom. His passion is using his foundation of patience, initiative, creativity, leadership, and technical expertise to help his peers and customers through Digital Transformation. Noel holds certifications as Voice Professional and Contact Center Specialist. In his personal time, Noel dotes on his two daughters, has a passion for cars and travel, and is always helping his friends, family, and peers achieve their goals.

Session(s):

Dave Fox

CEO, Focus Global Talent Solutions

Focus Global Talent Solutions

Dave Fox is the co-founder and CEO of Focus Global Talent Solutions, a high-end niche IT staffing and recruitment agency in Florida. The organization specializes in four areas: data science and artificial intelligence, business intelligence and analytics, digital marketing technology and cloud technology. Their specialty is their super power.Dave’s journey in recruitment started back in New York City in 2010. He stumbled upon a Craigslist ad for a global recruitment company that was expanding to the U.S.. Dave started as a trainee recruiter and within eight years became the global top biller of his company, achieving in excess of $7 million in revenue. He was asked to lead a new market for the company and became the foremost expert in the recruitment of Adobe Experience Cloud professionals. Having a passion for creating and building he decided to start his own specialty IT staffing company with his wife Brittany Fox. Focus Global Talent Solutions started in 2018 and is changing the way tech recruiting is done - simplifying hiring, making things easier and providing true expertise to clients and candidates. Focus guarantees immediate results upon engagement, serving clients the best candidates they will ever encounter.Dave’s life purpose is to help and motivate others to become the best they can be in every area of their lives. He believes that by working hard, focusing on key outcomes and constantly learning and developing, you can have the life you envision. This philosophy shaped the one-of-a-kind, supportive culture at Focus GTS, which stretches people to become their best self.When Dave is not creating the most innovative IT staffing company in the United States, he loves being a dad to his son, working out and practicing jiu jitsu.

Session(s):

Robert Beasley

Global Director, Strategic Solutions, Genesys

Bre Murray

Founder & CEO, HYP Labs

HYP Labs

Bre Murray is a self-taught creative technologist and founder of HYP Labs, a tech company creating the future of spatial computing. Prior to building HYP Labs, Bre wrote code for Disney, designed user interfaces for Ticketmaster, and consulted for Verizon and other tech companies. As a technological innovator, she applies her software engineering background to solve complex issues at the intersection of technology and design. When she’s not creating or managing products, she mentors budding designers looking to break into tech. Her mission is to bridge the divide between the tech industry and underrepresented communities, particularly people of color and the LGBTQ community.

Session(s):

Andreina Morales

Vice President of Community Operations, Instawork

Instawork

Andreina Morales is the Vice President of Community Operations at Instawork, where she oversees professional and partner engagement, customer support operations and community trust & safety. Andie has over 15 years experience leading customer experience teams that optimize operations and drive business growth. Her expertise in customer-centric strategies has been leveraged across top brands such as Kaplan, UBS, and P&G. Andreina has her MBA from Harvard Business School, BS in Economics from the Universidad Católica Andrés Bello in Venezuela, and is a formally trained pastry chef.

Session(s):

Adam Klodner

VP of Application Development, IntelePeer

John DeLozier

President, Intelisys

Intelisys

John DeLozier serves as President of Intelisys, a ScanSource company. In this role, John oversees all aspects of the business, including sales, supplier services, operations and marketing, with a focus on growing partner and supplier relationships. He is also responsible for the development and evolution of Intelisys’ strategy, as well as innovative programs and tools to allow for enhanced partner insights and growth opportunities. John has worked with ScanSource for more than 20 years as both a partner and a supplier. Previously, he served as Senior Vice President, Global Channel Sales for 8X8. Prior to that, he served in leadership positions at CenturyLink, Unify and Virsae. He also spent nearly 20 years at Arrow System Integration, after selling the system integration company he co-founded, ACT, to Cross Telecom, which was later acquired by Arrow Electronics.

Session(s):

Valerie Berezuk

Head of Channel Marketing, Intermedia

Intermedia

As a 20+ year veteran of the communications industry Valerie has held a variety of Marketing, Sales and Leadership positions. She is passionate about the customer experience and believes communication & collaboration between employees and customers is vital to a business’s ability to thrive. She challenges herself to look for ways to simplify complexity and make great impacts with small tweaks. Valerie is currently the Head of Channel Marketing at Intermedia Cloud Communications. Valerie received her Master of Business Administration from Pepperdine University’s Graziadio School of Business and Management and holds a Bachelor of Arts degree in Theater and Television Arts from Valparaiso University. She is also a member of Beta Gamma Sigma, the international honor society for collegiate schools of business.

Session(s):

Brett Shockley

CEO, JourneyID

JourneyID

Brett Shockley is a tech industry executive, entrepreneur and keynote speaker with over 30 years of leadership in enterprise software at Journey, Avaya, Cisco, Calabrio and Spanlink Communications. Shockley is the cofounder and CEO of Journey, whose Trusted Identity Platform makes it simple for businesses to build Trusted Digital Relationships with their customers. He is a Director for eGain Corporation (NASDAQ: EGAN), a leading provider of cloud based customer engagement applications and SPOK (NASDAQ: SPOK), global leader in critical health care communications products and services. He also serves on the Virtual Hold Technology advisory board and is a startup mentor for Stanford’s Alchemist Accelerator. Previously Shockley was SVP of Strategy, Corporate Development & CTO of Avaya. He also served as SVP/GM of Avaya’s Contact Center and Unified Communications portfolios and led the Avaya Labs Research team. Earlier Shockley held senior leadership roles including VP/GM of Cisco’s Contact Center Business Unit where his team pioneered the industry’s first VoIP Contact Center. As Cofounder/CEO of Spanlink, he led the IPO and partnered with Bell Labs to pioneer innovations in speech recognition, computer telephony and call centers. As cofounder of Calabrio he led the development of industry leading Workforce Optimization software. In addition to holding patents in privacy, security, social networking & contact centers, Shockley was an Ernst & Young Entrepreneur of the Year award winner, University of Minnesota Alumni Lifetime Achievement award winner and Minnesota High Tech Association Emerging Technology award winner. Brett previously held the Guinness World Record for the World’s Tallest Unicycle at 51’.

Session(s):

Mark Volchek

Founding Partner, Las Olas Ventures

Simms Brooks

Channel Account Manager, LiveVox

LiveVox

Simms is an accomplished sales professional with over 30 years in technology - 12 of those focused on indirect channels and partnerships. She has a vast history of optimizing revenues by driving direct sales, overseeing channel / VAR partnerships, and developing / delivering presentations to gain buy-in from current and prospective customers and partners. Adept at designing and overseeing sales and product marketing initiatives, building and expanding customer accounts, and driving market growth. In-depth understanding of marketplace dynamics, opportunities, and appropriate responses.

Session(s):

Graham Bevington

EVP and Chief Sales Officer, Mitel

Mitel

In his role as Chief Sales Officer, Graham Bevington leads Mitel’s business and sales operations, business development, and strategic cross-functional programs. He focuses on leveraging data-driven insights, industry benchmarks and a lifetime in the sector to drive crossfunctional alignment for transformative corporate initiatives. With a deep knowledge of the communications market and extensive experience leading go-tomarket teams, Graham has played a pivotal role in Mitel’s growth and success. During his 20- year tenure on the company’s leadership team, Mitel has emerged as the market share leader in the PBX/IP-PBX market in Europe, taken the number three position in North America, and become the fourth largest communications and collaboration provider in the world. Most recently, Graham served as EVP, Transformation office, where he was responsible for driving Mitel’s M&A and business development strategy along with nurturing strategic relationships with key customers and partners. Previously, he also led Mitel’s worldwide enterprise sales and go-to-market efforts as EVP and Chief Sales Officer. Prior to his time at Mitel, Graham held senior leadership roles for European telecom companies, including DeTeWe and Shipton Communications.

Session(s):

Kevin Cornish

Founder & CEO, Moth + Flame

Moth + Flame

Kevin Cornish, the founder and CEO of Moth+Flame, has cracked the code on creating immersive workplace training VR platforms. Drawing on his background creating virtual reality content for studios like Netflix, superstars like Taylor Swift and top tech companies like Google and AMD, Kevin has developed VR platforms that place participants in the middle of real-life interactive environments surrounded by human trainers that respond to individual vocal cues. Kevin was the first VR director to be signed by CAA in 2017. With a client list ranging from business leaders like Accenture to government entities like the U.S. Air Force, Kevin and Moth+Flame continue to develop immersive training curriculums that address critical issues in our world and in our work environments. Promise VR and READY VR leverage proprietary artificial intelligence and natural language processing to offer adaptive learning programs for soft skills and hard skills training, respectively. READY VR has been used in the public sector for applications such as pilot training for the US Air Force and more recently, Promise VR is the platform enabling an innovative approach to prevent suicide in the military, and as a training against racial bias for social workers.

Session(s):

David Jodoin

President, Nynja

Nynja

David Jodoin serves as president and chief technology officer of Nynja, overseeing the company’s innovation strategies, development, product management, and go-to-market activities. Prior to Nynja, Jodoin founded and managed successful companies in the telecommunications, contact center, and business automation industries. As a technology innovator, he has helped create numerous award-winning solutions, and is recognized as one of the Twelve Pioneers of WebRTC innovations. Jodoin holds a bachelors degree from Harvard University.

Session(s):

JR Guerrieri

CEO, Nynja

Nynja

Salvatore “JR” Guerrieri serves chief executive officer of Nynjaas CEO of Nynja, having co-founded the company in 2016. He has some 30 years of experience building and growing companies, is a respected advisor and board member to a diverse group of businesses, and is an angel investor in startups in both the United States and China. Prior to Nynja, Guerrieri founded and led successful companies in the food manufacturing, music, and LED technologies. He has a bachelor’s degree from Monmouth University and studied music at the Juilliard School of Music.

Session(s):

Phil Edholm

President and Principal, PKE Consulting LLC & UC Strategies.com

PKE Consulting LLC & UC Strategies.com

Phil Edholm is the President of PKE Consulting. PKE consults to end users and vendors in the communications and networking markets. Phil is the organizer of WebRTC World Conf & Expo, the global eco-system event for WebRTC. Phil Edholm has over 30 years experience in creating innovation and transformation in networking and communications. In his career, Phil has worked with all of the major vendors and with hundreds of large customers around the world. He is recognized as an industry expert in VoIP, networking for real-time usage, Unified Communications, and business models for technology adoption. Prior to founding PKE , he was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision and strategic technology and the integration of the Nortel product portfolio into Avaya. He was responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years. At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data communications experience, including 13 years with Silicon Valley start-ups.Phil is recognized as an industry leader and visionary. In 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership in Telecommunications for dreating the VoIP industry. Phil is a widely sought speaker and has been in the VoiceCon/Enterprise Connect Great Debate three times. He has been recognized by the IEEE as the originator of “Edholm’s Law of Bandwidth” as published in July 2004 IEEE Spectrum magazine and as one of the “Top 100 Voices of IP Communications by Internet Telephony magazine. Phil was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. Phil has 16 patents and holds a BSME/EE from Kettering University.

Session(s):

Mike Moncivais

Director, Solution Architect, Service Providers, Poly

Poly

Mike Moncivais leads the Sales Engineering specialists that create and deploy innovative solutions thru Poly’s SP partners. With over 15 years of Unified Communication experience he has advised, implemented and operationalized many purpose-specific solutions for Tier 1 global providers. He participates in SP Technology forums that set the direction of the UC technology going forward. Not content in delivering the UC solutions of yesterday Mike and Poly are “developing technology that connects people and then steps out of the way.”

Session(s):

Jeff Kubick

Head of Global Voice Service Provider Marketing, Poly

Poly

Since joining Poly in 2019, Jeff Kubick has worked with cloud voice service providers globally on go-tomarket strategies for growing their business with Poly’s complete endpoint portfolio. Prior to Poly, Jeff served as VP of Marketing at DSCI and TPx Communications, driving growth through innovative marketing, branding, product, and pricing strategies. He graduated from Bates College and earned his MBA at Babson College. When his head isn’t in The Cloud, Jeff devotes his time as a husband, father, photographer, dog fitness trainer, and chicken whisperer.

Session(s):

Steven Edwards

CEO, Premier Virtual

Premier Virtual

Steve Edwards is the founder of Premier Virtual, an innovative company helping businesses host successful virtual hiring events. In this new hiring landscape, virtual hiring events are an essential component of any recruitment effort, and Steve and his team are committed to help usher in this new era. After 4 years of jumping out of planes in the Army he moved to FL to attend FAU. After college, Steve entered the world of job fairs and spent 9 years hosting in-person hiring events. In 2018 he noticed an emerging trend. In-person hiring events were getting less and less engagement. As people would rather apply online than wait in line. The hiring process was transitioning from in-person to virtual. With decreased engagement, companies were struggling to hire and retain quality talent. This inspired Steve to create a solution and he did just that with Premier Virtual. Steve saw the trends and when the pandemic hit, the need for virtual job fairs skyrocketed. Premier Virtual moved quickly to a leader within the industry. The Premier Virtual platform has helped more than 50,000 companies connect with over 600,000 job seekers and hosted over 5000 virtual hiring events as of Dec ’21 and this # is growing daily.

Session(s):

Darren Himebrook

CMO, Seekr

Adam Settle

Chief Experience Officer, Sharpen CX

Sharpen CX

Adam is a seasoned leader with a background in product strategy, design, implementation, and team-building. He started his career at Apple and Angie’s List where he focused on developmental coaching and employee training. At Sharpen, he combines his expertise in training and product to share his vision for creating better customer and employee experiences.

Session(s):

Sarah Dobson

New Business Development, Americas, Starmind

Adam Baruh

CEO, SuiteCentric

SuiteCentric

Adam Baruh is the CEO of SuiteCentric LLC, a NetSuite Solution Provider. He is also the CEO and Executive Producer for EIQ Media, LLC, a media company dedicated to elevating emotional intelligence through podcasts and other content with topics such as leading with empathy, normalizing the mental health conversation in the workplace and more. Through EIQ Media, Baruh is also host of the podcast, The Change, which shares stories and inspiration from business leaders and individuals making positive work/life changes. Baruh has also been a National Park Service biological science technician as well as a wedding photographer, having photographed over 200 weddings throughout the US, Mexico, and Europe. He has four children aged from 22 to 2 and lives with his wife and younger children in San Diego, California.

Session(s):

Dr. Christopher Metzler

Consultant and Strategist, The National Urban League

The National Urban League

Dr. Christopher Metzler is Consultant and Strategist for The National Urban League. He is alsoan expert in navigating uncertainty, as well as the reasons why unlikely people can often be thesource of our greatest new ideas. Dr. Metzler created the first program in the nation at CornellUniversity where he was a faculty member in DEI, Law and related disciplines. He also launchedthe Master’s degree in H.R. and Diversity at Georgetown University where was also on facultyand developed eight (8) Master’s Degrees. He frequently advises organizations on Board Governance and Compliance. In conjunction with Moth & Flame and National Urban League, he is redefining education and learning. Dr. Metzler provides strategic, policy and SEM support for global sustainability strategy, ESGreporting and ESG stakeholder engagement. He is a graduate of Columbia University inInternational Human Rights and The University of Oxford in Human Rights Law. He also hasdouble doctorates at Aberdeen.

Session(s):

Chris Piwinski

Principal Product Marketing Manager, Twilio

Twilio

Chris Piwinski is a Principal Product Marketing Manager at Twilio where he educates customers on the benefits of conversational messaging and rich interactions. He has deep expertise in channel optimization, build vs. buy strategies, and emerging messaging trends. Since joining Twilio in 2019, Chris has helped grow Twilio’s messaging footprint with businesses of all sizes.

Session(s):

Keith Sonderling

Commissioner, U.S. Equal Employment Opportunity Commission

U.S. Equal Employment Opportunity Commission

Keith E. Sonderling was confirmed by the U.S. Senate on September 22, 2020, to be a Commissioner on the U.S. Equal Employment Opportunity Commission (EEOC) for a term expiring July 1, 2024. He previously served as the Commission’s Vice Chair. The EEOC’s mission is to prevent and remedy unlawful employment discrimination and advance equal opportunity for all in the workplace. The EEOC does so by enforcing federal laws prohibiting discrimination against employees and job applicants based on the person’s race, age, sex, national origin, color, religion, disability, or genetic information. The laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits. The EEOC investigates and litigates discrimination charges against employers and governments. The EEOC also prevents discrimination through providing education, outreach, and technical assistance programs. Prior to his confirmation, Commissioner Sonderling served as the Acting and Deputy Administrator of the Wage and Hour Division at the U.S. Department of Labor. The Wage and Hour Division administers and enforces federal labor laws including the Fair Labor Standards Act, the Family and Medical Leave Act, and the labor provisions of the Immigration and Nationality Act. At the Wage and Hour Division, Sonderling oversaw enforcement, outreach, regulatory work, strategic planning, performance management, communications, and stakeholder engagement. During his tenure, the Division accomplished back-to-back record-breaking enforcement collections and educational outreach events. Sonderling oversaw the development and publication of large-scale deregulatory rules, and authored numerous Opinion Letters, Field Assistance Bulletins, and All Agency Memorandums. Additionally, he was instrumental in developing the Division’s first comprehensive self-audit program, which collected more than $4 million for nearly ten thousand workers. Before joining the Department of Labor in 2017, Commissioner Sonderling was a partner at the Gunster Law Firm in West Palm Beach, Florida, where he practiced labor and employment law. In 2012, then-Governor Rick Scott appointed Sonderling to serve as the Chair of the Judicial Nominating Committee for appellate courts in South Florida. Sonderling received his B.S., magna cum laude, from the University of Florida and his J.D., magna cum laude, from Nova Southeastern University. Keith E. Sonderling was confirmed by the U.S. Senate on September 22, 2020, to be a Commissioner on the U.S. Equal Employment Opportunity Commission (EEOC) for a term expiring July 1, 2024. He previously served as the Commission’s Vice Chair. The EEOC’s mission is to prevent and remedy unlawful employment discrimination and advance equal opportunity for all in the workplace. The EEOC does so by enforcing federal laws prohibiting discrimination against employees and job applicants based on the person’s race, age, sex, national origin, color, religion, disability, or genetic information. The laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits. The EEOC investigates and litigates discrimination charges against employers and governments. The EEOC also prevents discrimination through providing education, outreach, and technical assistance programs. Prior to his confirmation, Commissioner Sonderling served as the Acting and Deputy Administrator of the Wage and Hour Division at the U.S. Department of Labor. The Wage and Hour Division administers and enforces federal labor laws including the Fair Labor Standards Act, the Family and Medical Leave Act, and the labor provisions of the Immigration and Nationality Act. At the Wage and Hour Division, Sonderling oversaw enforcement, outreach, regulatory work, strategic planning, performance management, communications, and stakeholder engagement. During his tenure, the Division accomplished back-to-back record-breaking enforcement collections and educational outreach events. Sonderling oversaw the development and publication of large-scale deregulatory rules, and authored numerous Opinion Letters, Field Assistance Bulletins, and All Agency Memorandums. Additionally, he was instrumental in developing the Division’s first comprehensive self-audit program, which collected more than $4 million for nearly ten thousand workers. Before joining the Department of Labor in 2017, Commissioner Sonderling was a partner at the Gunster Law Firm in West Palm Beach, Florida, where he practiced labor and employment law. In 2012, then-Governor Rick Scott appointed Sonderling to serve as the Chair of the Judicial Nominating Committee for appellate courts in South Florida. Sonderling received his B.S., magna cum laude, from the University of Florida and his J.D., magna cum laude, from Nova Southeastern University.

Session(s):

Tom Phelan

CTO, Unified Office

Unified Office

Tom has nearly 24 years experience developing embedded systemsand network management products for the data andtelecommunications industries. He has held leadership roles in severalcompanies, including VP of Engineering, CTO, VP of Marketing andVP of Advanced Development. Tom has also held leadership positionsin the general industry, including co-chair of the DCCP working groupat the IETF, the lead developer of Proxy Admission Control at theMPLS Forum, and has made significant contributions to securitystandards for VoIP networks and emergency telecommunications forATIS. For the past 10 years Tom has been Principal Architect at SonusNetworks, working in the Office of the CTO and other groups toarchitect VoIP products for the telecommunications carriers.

Session(s):

Av Utukuri

CEO, Vizetto

Vizetto

A graduate of the UofT engineering science program, Av is a serial entrepreneur who has been involved in 5 tech start-ups to date. As a CEO he is instrumental in raising capital, providing board oversight, technical management expertise, product direction and strategic vision. Av is an engineer at heart and is deeply passionate about understanding how technology can solve a deep problem at hand. As an avid programmer and designer he holds almost 100 patents in hardware design, software algorithms and next generation user interfaces.Av is the founder and CEO of Vizetto, a Canadian company that develops Reactiv SUITE; software that enables remote and hybrid teams to communicate with impact and create memorable meeting experiences. His mission is to create the best possible user experience for the evolving hybrid meeting space and allow teams to engage each other as if they were meeting face to face.

Session(s):

Jay Bellissimo

COO, Vonage

Vonage

As Chief Operating Officer, Jay Bellissimo is responsible for leading Vonage’s sales and operations globally, including go-to-market strategy and execution across its portfolio of products. Bellissimo and his team are focused on driving market share and revenue growth, and deepening relationships with customers and partners to advance the Company’s leadership position in cloud communications. With more than 30 years of experience in the technology industry, Bellissimo joined Vonage from IBM, where he most recently served as General Manager of IBM U.S. Public and Federal Market. In this role, he was responsible for a multi-billion dollar portfolio spanning three industries - Healthcare and Life Sciences, Government and Education, and Defense and Intelligence. He was also a member of IBM’s Performance Team, Client Experience Team and Acceleration Team, which focus on the company’s short- and long-term strategies for growth. Previously, Bellissimo was the Global General Manager, Cognitive Process Transformation, IBM Global Services, where he was responsible for designing and delivering innovative solutions that reimagine the way work gets done by leveraging AI, Blockchain, Big Data, IoT and Analytics. Earlier, he was General Manager and Chief Revenue Officer of the Watson & Cloud Platform, responsible for all revenue-facing activities, operations and go-to-market across IBM’s core cognitive and cloud based technologies. Bellissimo held multiple additional executive roles during his tenure at IBM including Leader of IBM’s Global SAP Consulting Business and Global Business Services in the Aerospace & Defense and Communications Sectors, including the Media and Entertainment, Telco, and Energy/Utilities industries, and Leader of IBM’s Global Business Services business for Latin America based in Sao Paulo, Brazil. Prior to IBM, Bellissimo held numerous industry management and practice leadership positions at PwC in Chemicals & Petroleum, Industrial Products and Aerospace & Defense. Bellissimo holds a B.A. in Political Science from St. Michael’s College. He serves on the Advisory Board of the Center of Innovation & Entrepreneurship at Claremont McKenna College.

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Moderator List

Thomas Brannen (Moderator)

Senior Analyst, OnConvergence

OnConvergence

Tom Brannen is an independent industry analyst, focusing on the technologies that drive Human Convergence, that is the solutions that help bring people closer together to improve business outcomes. In addition to traditional solutions such as contact center, unified communications, and video, Tom recently added virtual and augmented reality to his areas of focus. For more than 25 years Tom was an independent consultant, most of those years being with the consulting firm he started in 1998, working with technologies across the communications technology spectrum for enterprise customers of all sizes in nearly every major vertical market. In 2019, Tom pivoted into a new role as an independent analyst, launching OnConvergence to provide thought leadership through blogging, creating video content on his Youtube channel OnConvergence, public speaking, and more. Tom is a proud member of BCStrategies, the Society of Communications Technology Consultants, VR/AR focus group XR4Work, and is a frequent contributor to nojitter.com.

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Phil Edholm (Moderator)

President, PKE Consulting LLC & UC Strategies.com

PKE Consulting LLC & UC Strategies.com

Phil Edholm is the President and Principal of PKE Consulting. PKE consults to end users and vendors in the communications and networking markets. PKE works with our clients to deliver the value of the integration of information and interaction. Whether with Unified Communications or integration of communications and business processes, PKE has the experience and knowledge to transform your organization. Phil is also the organizer of WebRTC World Expo and Conference, the global eco-system event for WebRTC, the next major transformation in technology.Phil Edholm has over 30 years experience in creating innovation and transformation in networking and communications. Prior to founding PKE , he was Vice President of Technology Strategy and Innovation for Avaya. In this role, he was responsible for defining vision and strategic technology and the integration of the Nortel product portfolio into Avaya. He was responsible for portfolio architecture, standards activities, and User Experience. Prior to Avaya, he was CTO/CSO for the Nortel Enterprise business for 9 years. At Nortel, he led the development of VoIP solutions and multimedia communications as well as IP transport technology. His background includes extensive LAN and data communications experience, including 13 years with Silicon Valley start-ups.Phil is recognized as an industry leader and visionary. In 2007, he was recognized by Frost and Sullivan with a Lifetime Achievement Award for Growth, Innovation and Leadership in Telecommunications. Phil is a widely sought speaker and has been in the VoiceCon/Enterprise Connect Great Debate three times. He has been recognized by the IEEE as the originator of “Edholm’s Law of Bandwidth” as published in July 2004 IEEE Spectrum magazine and as one of the “Top 100 Voices of IP Communications by Internet Telephony magazine. Phil was a member of the IEEE 802.3 standards committee, developed the first multi-protocol network interfaces, and was a founder of the Frame Relay Forum. Phil has 16 patents and holds a BSME/EE from Kettering University.

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Rich Tehrani (Moderator)

CEO, Group Editor-in-Chief, TMC

TMC

Rich Tehrani is the CEO and group Editor-In-Chief of TMC, as well as the Founder and Conference Chairman of ITEXPO, a leading technology trade show held twice each year. Rich oversees a diverse portfolio of successful technology magazines, web sites and trade events at TMC, which recently celebrated its 44th anniversary. Rich has guided TMC’s ascension and evolution from a print publishing and trade show company focused exclusively on voice/data convergence and computer telephony integration (CTI) markets, into a media powerhouse covering all of today’s most important technologies – Wireless/Mobile, Cloud Computing, IP Communications, IoT, and more. Rich is TMC’s driving force in the creation and implementation of pioneering publications and events. Since launching TMCnet in 1995, Rich has pioneered the development of more than 300 online communities of interest, revolutionizing the online world and changing the way companies leverage their brands online. Rich is a media icon, maintaining an active role as an Editor-In-Chief and a very prominent technology blogger/social media participant. TMC’s event and online platforms serve as an incubator for new concepts from the leading minds in the technology space. Rich launched and oversees the ITEXPO Franchise (which is in its 34th installment) – and is constantly adding collocated events by using his creativity and ability to launch synergistic conferences. Various collocated events include: CVx (ChannelVision Expo), IoT Evolution Conference & Expo, IDEA Showcase, and MSP Expo. Aside from his contributions to the online media world, Rich is an active and engaged philanthropist. He a member of the local JCC, a Board Member of the UCONN Engineering Department, and the engineer behind the future TMC Technology Center at a local Boys & Girls Club. This is all in addition to being an active and involved father and member of the community in Fairfield County, Connecticut where he lives with his wife and two daughters.

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