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Speakers

Vik Verma

CEO, 8x8, Inc.

8x8, Inc.

Vik Verma is Chief Executive Officer at 8x8, Inc., the world’s first communications cloud provider, empowering over 1 million business users to communicate and collaborate across dispersed locations to deliver exceptional customer experiences. 8x8 is a pioneer in unified communications and customer engagement solutions with over 150 patents, driving global innovation in how companies communicate with their employees and customers.Verma is an engineer at heart who began his career at Savi Technology, Inc. (Savi), a leader in RFID and cloud-based technologies as a design engineer and went on to become the Chief Operating Officer and eventually the Chief Executive Officer of Savi in 1997. He holds eight patents and was named one of 40 “Technology Pioneers” by the World Economic Forum, in Davos, Switzerland in 2003 for a successful track record in building profitable businesses around emerging technologies.Verma joined 8x8 as a board member in 2012 and was appointed Chief Executive officer within a year to lead the company’s global expansion. He is the driving force behind 8x8’s market leadership in a 50 billion dollar unified and contact center communications market and its continued push for innovation in areas like Artificial Intelligence, machine learning and data analytics. Under Verma’s leadership, 8x8 has evolved into a global player in unified cloud communications from its inception as a Silicon Valley startup.With more than 25 years of industry and management experience, Verma has successfully transformed several technology businesses through organic growth, international expansion and strategic mergers and acquisitions. Prior to 8x8, he was President of Strategic Venture Development at Lockheed Martin where he led early-stage technologies to new global commercial markets through collaborative incubators, intellectual property portfolio licensing and strategic partnerships with multi-national companies. Prior to this, Verma was the President of the IS&GS Savi Group, a Lockheed Martin technology and information services division providing real-time supply chain management and security solutions for government and commercial markets worldwide. His journey with Lockheed Martin began when he was Chairman of the Board and CEO of Savi, that was acquired by Lockheed Martin in 2006.Verma holds a B.S.E.E. degree from the Florida Institute of Technology, an M.S.E. degree from the University of Michigan in electrical engineering, and the post-graduate degree of Engineer in Electrical Engineering from Stanford University. Subsequently, in keeping with Silicon Valley tradition, Verma left his PhD program at Stanford to join the startup world. He is also an alumni of the Executive Management programs for CEOs at Harvard Business School, Stanford University, and the Haas School of Business at UC Berkeley.Verma’s Florida Tech honors include being a recipient of the Faculty Honors Award (Co-Valedictorian) Class of 1987, the 1987 Tau Beta Pi Williams Fellowship, the 1999 Alumni Distinguished Achievement Award, and being selected as a commencement speaker in 2002. He served on the Florida Tech Board of Trustees from 2002 to 2007 and rejoined the board in 2015.

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Steve Hoeg

Director of Engineering, Adobe Digital Voice & Video

Adobe Digital Voice & Video

Steve Hoeg is Director of Engineers responsible for Adobe’s audio and video products - Premiere Pro, Rush, After Effects and Audition. Personal big-screen Hollywood movie credits include Deadpool, Only the Brave, Hail Caesar and Gone Girl.

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Steven J. Forcum

Sr. Cloud Technologist, Avaya

Aruna Ravichandran

VP/CMO, Webex Collaboration Marketing, Cisco

Cisco

Aruna Ravichandran is VP/Chief Marketing Officer for Webex Collaboration Marketing at Cisco and leads all aspects of global marketing, including brand management, product marketing, digital marketing, and demand generation. Aruna has a passion for helping customers transform their workplaces using todays powerful collaboration technologies. Prior to Cisco, Aruna held marketing and engineering leadership positions at CA Technologies (acquired by Broadcom), Juniper Networks, and Hewlett Packard. She holds an MS in Computer Engineering and an MBA from Santa Clara University and a BS in Computer Science from Bangalore University. Aruna has also completed Northwestern Universitys Kellogg Chief Marketing Officer program. She has published two books on DevOps and is a contributing blogger for the Forbes Technology Council. Aruna is on the Advisory Board for Graphics Communications at California Polytechnic State University and the Advisory Board for Panzura, a leading provider of cloud file sharing solutions. Outside of work, Aruna helps guide students into technology-related majors and careers by mentoring students and giving talks at local high schools. She also practices martial arts and is a certified kickboxing instructor.

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Zack Taylor

Director Strategic Communications, Cisco Contact Center, Cisco

Cisco

Zack Taylor is the Director of Strategic Communications for Cisco’s Contact Center Business unit located in Iselin, New Jersey. In this role, he is responsible for communication the unit’s business-relevant solutions to key internal and external constituents. He is a published author on numerous Call Center technologies, discussing the value of technology in supporting customer relationships. Taylor is a featured Cisco blogger and his posts can be found at http://blogs.cisco.com/author/zacktaylor. He has an undergraduate degree from Bowling Green State University and a Masters Degree in Business Administration from Ashland University in OhioHe is also a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). He is a frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, and currently has authored seven approved and two pending US patents and four European patents on call center innovations.

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Cameron Weeks

co-founder & CEO, Edify

Edify

Cameron Weeks is the driving force behind Edify Labs. He guides the team to think and act differently when it comes to changing the way companies connect with their customers and employees interact with each other. Under his leadership, Edify is developing new business in existing and emerging markets, and pushing the boundaries of the business communications sector with its new cloud-native, unified, omnichannel platform.

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Erin Wilson

Dir, Solution Consulting, Five9

Lisa Lankford

Senior Solutions Consultant, Five9

Xingqua Zhu

Professor, Florida Atlantic University

Florida Atlantic University

Xingquan Zhu is a Full Professor in the Department of Computer and Electrical Engineering and Computer Science, Florida Atlantic University. His research interests mainly include artificial intelligence, machine learning, and bioinformatics. Since 2000, he has published over 260 refereed journal and conference papers in these fields, and these publications have received over 13,000 citations. Dr. Zhu is an Associate Editor of the ACM Transactions on Knowledge Discovery from Data (2017-date) and an Associate Editor of the IEEE Transactions on Knowledge and Data Engineering (2008-2012, 2014-date). He is currently serving on the Editor Board of International Journal of Social Network Analysis and Mining SNAM (2010-date), Journal of Big Data (2013-date), and Network Modeling Analysis in Health Informatics and Bioinformatics Journal (2014-date). He has served (or is serving) as Program Committee Co-Chairs and Program Committee Vice Chair (Senior PC) for many international conferences including ACM SIGKDD-2020, AAAI-2019, ACM SIGKDD-2019, IEEE ICDM-2019, etc. He also served as a conference co-chair for IEEE ICMLA-2012.

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Jeff Dworkin

Principal, Ghostpoint

Ghostpoint

Jeffrey Dworkin is a proven B2B marketing executive with a strong track record of delivering growth through multiple environments, including electronic, social, and traditional marketing programs. By combining elements of both content and product marketing, carefully tracked and refined with a deep understanding of analytics, Jeff has created proven marketing initiatives that have driven double digit growth in web traffic, as well as substantially increased prospect acquisition and lead conversion. Most recently Jeff was the Director of Marketing for Sangoma Technologies where he led the selection and implementation of a Marketing Automation Platform, and used a variety methods including Content Marketing, SEO and SEM techniques to increase web traffic by over 55% and unique visits by over 70%. Relevancy of the website was increased by over 60%. This resulted in over 100,000 net new prospects, over 100% growth in Visitors, over 85% growth in prospects and 140% growth in Marketing Qualified Leads. Prior to Sangoma, Jeff was enterprise marketing manager with Dialogic. In that role, he was responsible for creating and managing the market strategy for Dialogic’s Open Source, Fax, Fax-Over-IP and IVVR Markets. Prior to Dialogic, Jeff held executive product management and business development positions with a number of technology firms, and was a founder of iFace.com, which was eventually acquired by Rare Medium (Nasdaq:RRRR). Jeff holds a degree in Industrial Engineering and started in the technology sector nearly 25 years ago as an IVR developer, and has an extensive background in technology, product management and marketing. He is a regular speaker on various communications topics, including TDM-to-IP Migration Strategies, Unified Communications and Microsoft Lync, Open Source Telephony, Business Enabled Communication Process and Interactive Voice Response System Design.

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Tom Martin

CEO, Glance Networks

Glance Networks

Tom Martin is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.

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Kate Matsudaira

Director, Google Tech Engineering, Google

Google

Kate Matsudaira joined Google just over a year ago and is a Director in Google Tech Engineering. Her teams help build the infrastructure that powers Google. Prior to coming to Google, Kate helped build several successful startups that have gone on to get acquired by companies like eBay, O’Reilly Media and Limelight. Kate started her career as a software engineer and lead at Microsoft, and Amazon. She is a keynote speaker, published author, and has been honored with recognition like NCWIT Symons Innovator Award and Seattles Top 40 under 40.

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Whitley Talmadge

Customer Engineer, Google Cloud, Google

Google

Whitley is a Customer Engineer for Google Cloud based in Atlanta, where she helps current and future Google Cloud customers get started with Google or continue to grow. She specializes in all things serverless and app dev (anything to stay close to writing code) and is a developer at heart, having been a software engineer for several years prior to joining Google. Since joining Google two and a half years ago, she has become very interested in seeing the democratization of machine learning unfold and ML become more accessible to everyone.

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Marie Douglas

Vice President, Global Technology Service Providers, IBM

IBM

As Vice President of IBMs Global Technology Service Providers (TSPs), Marie leads the sales strategy, working directly with clients, business partners and IBM markets around the world. Under Maries leadership, IBM has expanded their global TSP ecosystem of Cloud Service Providers, Managed Service Providers, Independent Software Vendors by building a focused GTM plan for these NextGen Partners.In her 20-year tenure with IBM Marie has spent 15 years working directly with TSPs. As such she is an expert in building teams, guiding clients and partners to the right technology solution, and championing programs such as the CSP Growth Initiative. She is also a frequent guest-speaker and thought-leader at IT Conferences. Join us Wednesday at 11 as Marie will deliver the IBM keynote address here at ITEXPO. Marie comes from a Systems Engineering background and holds a Bachelors of Science degree from Franklin Pierce University, New Hampshire, U.S.

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Andrew Rustad

Solutions Engineer, Intelisys

Intelisys

Andrew Rustad joined Intelisys in 2019, bringing 25 years of telecom experience to his role as Solutions Engineer. Previous to his tenure with Intelisys, he held sales, technical and solutions engineering positions with leading channel companies such as Verizon Enterprise Solutions, NICE InContact and Windstream Enterprise. Andrew specializes in a multitude of technologies, including CCaaS, UCaaS, PaaS, SD-WAN, Network Security and many other cloud-based SaaS technologies. As Solutions Engineer, Andrew provides strategic support, guidance, and education to Intelisys Sales Partners and their customers.

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Angela Leavitt

CEO, Mojo Marketing

Mojo Marketing

Angela Leavitt is the founder of Mojo Marketing, a full-service marketing agency that has served more than 150 tech companies. With 15 years of experience in sales and marketing, Leavitt creates targeted and effective marketing strategies for companies of all sizes in telecom, IT, and cloud. She has been a regular presenter at ITExpo, COMPTEL, Channel Partners, and Cloud Partners conferences, as well as numerous corporate meetings and events. She is a champion for small business, and a consistent supporter of women in business and technology through organizing and participating in Women in the Channel industry events. Leavitt was a top three finalist for the Tempe Chamber’s Business Woman of the Year Award in 2009, and was named to the San Diego Business Journals Most Admired CEO list in 2016 and 2017.

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Kevin Selkowitz

Senior Director of Solutions Engineering, netsapiens

Ari Rabban

CEO, Phone.com

Phone.com

Ari is a veteran of the IP-communications industry. He served as president and advisor for two VoIP companies that were acquired. Also as senior executive at VocalTec Communications, the VoIP industry pioneer, and a strategy manager for Lucent Technologies. Ari currently serves on the boards at the NJ Technology Council and the Institute for Entrepreneurial Leadership. He holds an MBA from Carnegie Mellon University, and a law degree and BA in Economics, both from Tel Aviv University.

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Alon Cohen

EVP/CTO, Phone.com

Phone.com

Entrepreneur, inventor and widely recognized as one of the creators of the Voice over IP industry. Cohen was the co-founder of VocalTec Communications (1996 NASDAQ: VOCL), the first company to provide Internet voice technology worldwide and one of the earliest successful Internet IPOs. Cohen joined Phone.com after founding and managing a series of business ventures.As an innovator, Alon Cohen authored 5 US patents on different communications technologies, including the “Audio Transceiver” (US Patent 5,825,771) which is the basis for Voice over the Internet (VoIP) technology. Being one of first two inductees to the VoIP Hall of Fame (ITEXPO 2015) in recognition of his pioneering work in the field of VoIP, Alon Cohen is also the recipient of many awards and accolades for his innovative work including the “VoIP Visionary Award” (2005) from Pulvermedia.Cohen represented the State of Israel in the United Nations negotiations of the ITU Study Group 16 for the development and ratification of global VoIP standards.Cohen was named, by “The Marker”, a leading Israeli Business Newspaper, as one of the “100 Most Influential Israelis” in Israel’s High Technology history in September 2005.Cohen holds an MBA and BSC.EE from Tel Aviv University.

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Brent Barbara

SVP of Business Development, Phone.com

Tim Root

Vice President of Products, Poly

Poly

Tim Root has a long history in the Unified Communications industry, starting with PictureTel where he held many engineering roles. Tim was the CTO of Picturetel when it was acquired by Polycom. At Polycom, Tim held several roles including the CTO of the Video Division working on technology that started the HD product lines. For the next 13 years Tim worked at several different startups. He founded VGo Communications (acquired by Vecna) and then served as CTO of Revolabs (acquired by Yamaha). Tim is now the VP & General Manager of the Video & Audio Conferencing Group at Poly (the recent combination Plantronics and Polycom), responsible for the full engineering strategy for the conference room family of products. Tim holds a bachelor’s degree in electrical engineering from Northeastern University, a master’s degree in electrical engineering from the Worcester Polytechnic Institute, and a dual master’s degree in engineering and management from the Massachusetts Institute of Technology/Sloan School of Management.

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Mike Moncivais

Director, Solution Architects, Global Cloud & SP Group, Poly

Poly

Mike Moncivais leads the Sales Engineering specialists that create and deploy innovative solutions thru Poly’s SP partners. With over 15 years of Unified Communication experience he has advised, implemented and operationalized many purpose-specific solutions for Tier 1 global providers. He participates in SP Technology forums that set the direction of the UC technology going forward. Not content in delivering the UC solutions of yesterday Mike and Poly are “developing technology that connects people and then steps out of the way.”

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Chiranjoy Das

Chief Information Officer, RandallReilly

RandallReilly

CJ Das is the CIO of RandallReilly. CJ has played various roles, including Chief Digital Officer, that required him to provide technical leadership to local, national, and international sites and services by serving as a technologist, and a business leader. CJ has demonstrated exceptional skills in various innovative initiatives, and leadership in all aspects of information technology. He is the recipient of CIO100 award in 2017 & 2019. He also received DigitalEdge50 awards in 2018, & 2019. He was an Advisor to Gartner, & often seen delivering speeches in various conferences across the country on Technology. He has a Master’s degree in Computer Science, & an MBA in Finance.

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Curtis Peterson

SVP, Cloud Operations, RingCentral

RingCentral

Curtis Peterson has more than 20 years of experience managing information technology and carrier-scale data and packet voice communication networks. At companies ranging in size from startups to Fortune 500 firms, Curtis has managed teams responsible for engineering, project management, operations, data security, network security, data center, carrier operations, and internet backbone design and operation. Curtis has been a pioneer in VoIP services in the business communications space and has been developing, launching, and operating Class 4 VoIP and customer-facing hosted PBX systems since 2002.

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John Finch

AVP, Customer Engagement, RingCentral

RingCentral

As Assistant Vice President of Customer Engagement at RingCentral, John Finch is responsible for the strategy and execution of the company’s global customer engagement marketing efforts. John has held leadership roles in product marketing, product management, and sales with leading technology companies. Prior to RingCentral, John was Head of Product Marketing at Dialpad, where he was responsible for product and content marketing. John has held leadership positions at Avaya and AT&T, led product marketing at Serenova and Genesys, and spent time as an entrepreneur working to disrupt the fine-art market with a technology platform that brings artists and collectors together directly.

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Nishit Rao

AVP of Product Marketing, RingCentral

RingCentral

Nishit Rao is AVP of Product Marketing at RingCentral for its flagship UCaaS product RingCentral Office. He is responsible for Product Strategy, Go-To-Market, Pricing and Competitive. Prior to RingCentral he held leadership roles in Product Marketing, Product Management and Engineering. He was Senior Director of Product GTM at Oracle for multiple cloud services such as Data Integration Cloud, Cloud Industry Solutions and Private Cloud. Prior to that he led product management at Cisco and BEA. Nishit holds a MBA from UC Berkeley and a B.Engg from Univ of Mysore India.

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Mark Morgan

EVP of Strategy, ScanSource

ScanSource

Mark Morgan is Executive Vice President of Strategy at ScanSource, a $4B leading provider of technology products and solutions. A Transformational Leader, Mark serves as an expert in delivering growth through innovation, technology and new business models. Throughout his career, he has held senior leadership roles in Corporate Strategy, M&A, Sales, Marketing, and Technology. Mark managed P&L and led growth transformations for multiple technology businesses ranging from $500M-$1B. He has extensive experience in POS, mobility, telcom, UCaaS, CCaaS, connectivity and cloud services.

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Maddy Martin

Head of Growth and Education, Smith.ai

Smith.ai

Maddy Martin is the head of growth and education at Smith.ai, which provides integrated virtual receptionist and web chat services for solo and small businesses, including call answering & intake services, live website chat, AI chatbots, and SMS text answering. She has spent the last decade growing tech startups from New York to California, and draws from her expertise in digital marketing, small business communications, lead conversion, content marketing, advertising, and affiliate programs to teach small businesses nationwide how to leverage tech and human resources for sustainable growth. Connect with Maddy by email at maddy@smith.ai or on LinkedIn.

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Allison Smith

CEO/ Telephone Voice Talent, The IVR Voice.com

The IVR Voice.com

Allison Smith is an internationally-recognized professional voice talent, and one of the top telephone voices working today. Allison has voiced platforms for Cisco, Mitel, Vonage, Bell Canada, Cincinnati Bell, Sprint, Cingular, Verizon, and is voice of the Asterisk Open Source PBX, FreeSWITCH, and Sangoma. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay among many others. www.theivrvoice.com, @voicegal

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Tom Phelan

CTO & VP of Technology, Unified Office

Unified Office

Tom Phelan, CTO of Unified Office, has nearly 24 years experience developing embedded systems and network management products for the data and telecommunications industries. He has held leadership roles in several companies, including VP of Engineering, CTO, VP of Marketing and VP of Advanced Development. Tom has also held leadership positions in the general industry, including co-chair of the DCCP working group at the IETF, the lead developer of Proxy Admission Control at the MPLS Forum, and has made significant contributions to security standards for VoIP networks and emergency telecommunications for ATIS. For the past 10 years Tom has been Principal Architect at Sonus Networks, working in the Office of the CTO and other groups to architect VoIP products for the telecommunications carriers.

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Sanjay Srinivasan

Vice President & Chief Architect, Vonage

Vonage

As Vice President and Chief Architect for Vonage, Sanjay Srinivasan is responsible for the Company’s sales engineering and product research. With more than 20 years of experience and expertise in the areas of data networks, voice services and hosted application services, Sanjay’s areas of expertise include network design, SD-WAN, VoIP, software architecture and development, service provider process engineering, product marketing and development, and network and service operations. Sanjay joined Vonage upon the Company’s acquisition of Telesphere in 2015, where he served as Chief Technology Officer. Prior to Telesphere, he served in various capacities with leading telecommunications companies such as Hughes Network Systems, AT&T Wireless, Lightedge Solutions and Terabeam Corporation. At AT&T Wireless, Sanjay was one of the leading members of the team that successfully rolled out a fixed wireless residential product and integrated it successfully into AT&Ts operations. With Terabeam, he was a leading member of the team responsible for launching of one of the first, native Ethernet/MPLS backbone networks in the country offering high-bandwidth metro-ethernet services to corporations. With the emergence of VoIP as a disruptive technology in the business communications sector, Sanjay was also instrumental in developing and operating to scale one of the countrys leading Hosted VoIP PBX services.

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Moderator List

Hugh Goldstein (Moderator)

President, AU24

AU24

Hugh Goldstein is president of AU24, a management consultancy focused on IP communications technologies. AU24 supports clients implementing new solutions for improving voice, video, and messaging and advises software companies and services providers on their strategy, product marketing, and business development. Hugh’s background includes twenty years of experience with telecommunications and Internet companies and an M.S. in Management and Business Administration from Boston University and Ben Gurion University.

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Doug Mohney (Moderator)

Principal, Cidera Analytics

Cidera Analytics

A principal at Cidera Analytics, Doug has been working and writing about IT and satellite industries for over 20 years. His real world experience including stints at two start-ups, a commercial internet service provider that went public in 1997 for $150 million and a satellite internet broadband company.

Session(s):

Frank Stinson (Moderator)

Partner, IntelliCom Analytics

IntelliCom Analytics

Frank Stinson is a Partner and Senior Analyst with IntelliCom Analytics and leads the firm’s IntelliCom Market Dashboard and Market Performance Dashboard programs. In this role, Stinson provides clients with strategic analysis of Business Communications provider market positioning, business model evolution, technology direction, applications enablement, and market performance.

Mr. Stinson’s research and analysis focuses particularly on technology and business model transformation and its impact on both individual provider positioning and broader industry evolution. Key areas of emphasis within that include software transformation of communication architectures, cloud-based and hybrid delivery alternatives, and the impact of disruptive end user technologies and applications.

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Jon Arnold (Moderator)

Principal, J Arnold & Associates

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog, along with daily commentary on Twitter and Linked in. His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis, No Jitter, TechTarget and Internet Telephony Magazine. In both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry, and also in 2017, Jon has been cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Previously, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.Additionally, Jon is a UC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC.

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Erik Linask (Moderator)

Group Editorial Director, TMC

TMC

Erik Linask is Group Editorial Director of TMC. During his tenure at TMC, he has supported the production and development of TMCs print publications and, most recently, managed the day-to-day operations of the industry’s leading Web site, TMCnet, which currently serves more than 1 million unique monthly visitors. Currently, he oversees TMC’s four print publications as well as TMCnet, and covers a wide range of topics in the IP Communications and Information Technology arenas, including his blog, Convergence Corner, on TMCnet. Erik also develops to conference programming for ITEXPO, and TMCs other communications and technology events, including Software Telco Congress. Prior to joining TMC, Erik was Managing Editor at Global Custodian, an international securities services publication, where he also managed the magazine’s survey research. Erik began his professional career at management consulting firm Leadership Research Institute.

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