Scott Horn

CMO, [24]7.ai


Scott joined [24]7.ai in 2015 as the Chief Marketing Officer and brings over 20 years of global marketing experience with leading technology companies. Prior to joining [24]7.ai, he was the VP, Global Marketing for Seagate Technology, a global storage technology leader, where he drove revenue with a redesigned product line strategy, focused digital and demand marketing efforts on enhancing customer acquisition and loyalty and spearheaded the companys rebrand from a component manufacturer to a technology solution provider. Previously, he spent 17 years in Seattle at Microsoft in marketing and product development roles across various lines of business, including Windows Phone, Windows Embedded and Developer Tools. Scott was a software developer for several years and holds both a BS in Information and Computer Science from the Georgia Institute of Technology, and an MBA from the Wharton School of Business.


Omer Artun

Founder and CEO, AgilOne


Software entrepreneur and executive and published author (Predictive Marketing published by Wiley available at Amazon and other booksellers). Currently, Founder and CEO at AgilOne, the Customer Data and Engagement Hub. AgilOne allows marketers to deliver the most relevant and profitable customer relationships, online and offline, and simplifies the science of predictive data driven marketing with an easy-to-use, integrated solution.Prior to AgilOne, Omer was VP of Strategic Marketing at CDW/Micro Warehouse, $6B direct reseller of technology products. Prior to CDW, Omer headed Best Buys Business division.Between 1999 and 2002 he was a consultant with McKinsey & Company, consulting high-tech and retail companies on strategy development. He specialized in analytical areas such as pricing, direct marketing, customer segmentation. Omer holds a Ph.D. in Computational Neuroscience and Physics from Brown University where he studied under Nobel Laureate Physicist Leon Cooper on pattern recognition, data mining and complex systems modeling at the Institute for Brain and Neural Systems. Omer was an Adjunct Professor of Marketing at NYU Stern School of Business, teaching graduate-level relationship marketing and analytical marketing courses.


Jon Alperin

Director, A.I.Connect, DevConnect, & DevConnect Marketplace, Avaya


Jon Alperin leads the Avaya DevConnect program--Avayas global developer and technology partner program--leveraging a background as an application developer, solution architect, and product manager for the telecom and high-tech industries. Most recently, hes been busy launching Avayas A.I.Connect initiative, creating an ecosystem of AI-powered partnerships that extend and expand the application of artificial intelligence and machine learning in the contact center and unified communication spaces. Since joining Avaya in 2001, he has also supported the company with roles in corporate strategy, marketing and alliance development.


Steve Weinstock

Business Development, BlueJeans Network

BlueJeans Network

Steve Weinstock is responsible for Business Development and Integration Partnerships at BlueJeans Network. He has worked at BlueJeans for over two years, primarily working with companies whose solutions augment the BlueJeans Meetings platform. Prior to joining BlueJeans, Steve held business development and strategic alliances positions with Avaya, ShoreTel, and others. When not working with partners, Steve enjoys his family and dogs, hiking, trail running, and competing in Spartan Races.


Denyse Drummond-Dunn

President & Chief Catalyst, C3Centricity


Denyse Drummond-Dunn founded C3Centricity because she saw too many organisations struggling to put their Customers, Consumers, Clients first. Companies that are customer centric grow seven times faster than those that aren’t.She has 30+ years experience in senior global executive roles with Nestlé, Gillette, and Philip Morris International. Today Denyse provides strategic counsel to the executive teams of billion-dollar global brands, but also helps SMEs and not-for-profits whenever she can. She catalyses organisations by optimising their customer insights to increase the ROI of their information investments. A customer-first strategy future-proofs vision, improves brand building, increases the success of innovation and guarantees more engaging communications. She’s a new-age global marketer, combining creativity with technical expertise and cultural sensitivity. Her book Winning Customer Centricity: Putting Customers at the Heart of Your Business – One Day at a Time is called a must-read for todays and tomorrows marketeers by Paul Polman, CEO of Unilever. Denyse is an avid blogger on both her own site C3Centricity.com and invited guest blogger on many others. She has been voted a top global blogger on Leadership and Innovation.She holds a BSc (Hons) in Computer Science from Loughborough University, UK and diplomas in Organisational Leadership and Innovation from IMD in Switzerland and LBS in London. When she’s not flying around the world for her clients, she can be found in the air (she’s a pilot), under the sea (she’s a Divemaster) or in front of a screen. (she’s a Geek too!)


David Hyman

President, Center for Technology & Workforce Solutions

Center for Technology & Workforce Solutions

David Hyman is President of the Center for Technology & Workforce Solutions (CTWS), a new think tank dedicated to both expanding and diversifying the technology workforce by helping every American understand that a tech career is available to them, regardless of background and educational level. Mr. Hyman took a non-traditional route to becoming a professional with a mixture of community college, online education, in-person education, trade work, and entrepreneurship. He has spent the past 20 years as a teacher and administrator, serving students from Pre-K through 12th grade.


Eran Levy

Director-Head of Thought Leadership & C-Suite Marketing, Cisco


Eran is the head of Cisco’s Thought Leadership practice and the Executive Director of Connected Futures, Cisco’s research-based publication for the C-suite. He directs original market research, analysis, and reporting, to help executives understand how technology shapes industries and economies and creates a competitive advantage. Eran joined Cisco in 2008 to lead regional strategy and business development, working with global leaders to help them take on a new digital journey to become more competitive and capitalize on business opportunities.Before joining Cisco, Eran served as a Director of Product Management at Nokia, where he led the definition of the company’s multiservice access solutions. Started at fast-paced cyber-security startups, he brings 20 years of experience in setting business growth strategies. Today at Cisco Eran oversees market research and analysis, thought leadership publishing, and C-suite marketing and events.


Ben Pring

Co-founder and Managing Director for Cognizant Technology’s Center for the Future of Work, Cognizant Technology Solutions

Cognizant Technology Solutions

BEN PRING is the co-founder and Managing Director of Cognizant’s Center for the Future of Work. He is a co-author of the best-selling and award winning books, What To Do When Machines Do Everything (2017) and Code Halos; How the Digital Lives of People, Things, and Organizations are Changing the Rules of Business (2014). Ben joined Cognizant from Gartner where he spent 15 years researching and advising on areas such as Cloud Computing and Global Sourcing. Prior to Gartner Ben worked for a number of consulting companies including Coopers and Lybrand. Ben sits on the advisory board of Harvard Law School’s Labor and Worklife Program and was a Bilderberg 2018 participant.


Alan Rihm

CEO, CoreDial, LLC

CoreDial, LLC

Alan sets the strategic direction of CoreDial, working closely with the management team on all sales, marketing and operational issues. Alan founded CoreDial after spinning off a VoIP division of a ten (10) year old Internet Service Provider in July of 2005. As CEO, Alan has been instrumental in establishing the company as a premier channel focused cloud software and services provider, with over 200 channel partners at the beginning of 2014. These channel partners leverage the company’s service delivery platform to white label high quality, feature rich cloud communications services like Hosted PBX, Hosted VoIP, SIP Trunking, Unified Communications and all related products and services. Under Alan’s leadership, the company has experienced tremendous revenue growth and customer retention rates, and his laser-like focus on enabling Interconnects, Managed Service Providers, and Carriers to succeed at selling, delivering, managing, and invoicing for cloud communications products and services has enabled channel partners to realize industry leading profits and success. Alan invests much of his time helping the company to build on its entrepreneurial culture, attracting talent, and keeping the company’s management team focused on maturing the company and adjusting to ongoing market opportunities and threats. Alan has been a successful entrepreneur in the Philadelphia region since 1995, and has a deep background in guiding Service Providers and software companies to critical mass through profitable growth. Alan is a graduate of Drexel University.


Dan O'Connell

CSO & Board Member, Dialpad


Dan started his tech career building the AdWords Inside Sales team at Google under Sheryl Sandberg. After Google, he joined AdRoll as the Vice President of Sales, scaling its global sales and support teams. This early exposure to sales organizations highlighted the critical need for businesses to understand their sales and support conversations in real-time, and became Dans catalyst for joining the team at TalkIQ as CEO & President. In May, Dan spearheaded the acquisition of TalkIQ by Dialpad, and now serves as a board member and Chief Strategy Officer, where he partners across all business functions to define and drive Dialpads strategic direction and product vision for the future of work.


Eric Riz

Founder & CEO , Empty Cubicle, Inc.

Empty Cubicle, Inc.

An entrepreneur focused on driving change and improving corporate efficiency, Eric is the Founder & CEO of Empty Cubicle; the worlds first verified job platform. Eric is the force behind the corporate vision of the company, changing the way organizations hire world-wide, and filling a recognized gap in the hiring process. With the launch of Empty Cubicle’s proprietary technology, Eric has created disruption in the HR space, drastically reducing the amount of time companies spending sourcing and vetting new hires.In addition to his role at Empty Cubicle, Eric is a sought-after keynote speaker and author, delivering speeches on business and technology topics around the world. His thoughts have been featured in The Globe and Mail, Entrepreneur Magazine, Fox Business, The Motley Fool and Huffington Post. Eric sits on the Microsoft Cloud Advisory Board, acts as a Judge for the Microsoft Imagine Cup as well as a Mentor for Futurpreneur Canada. He is also a 6-time recipient of the SharePoint MVP award and was named one of B2BNN’s 2016 HR Influencers.


Scott Kolman

VP, Portfolio Marketing, Five9


Scott Kolman is the Vice President of Product Marketing at Five9 with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact center, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications. Scott if a frequent speaker at industry conferences and events as well as a prolific blogger.


Sameer Padhye

Founder & CEO, FixStream


Sameer is Founder and CEO of FixStream, Inc. Prior to FixStream he served in a variety of senior management roles at Cisco Systems Inc. for twenty years. Most recently he was Senior Vice President of Worldwide Service Provider Line of Business at Cisco. He also chaired the company’s strategy board in this area. Earlier he worked as Vice President of Service Provider Marketing, and was responsible for marketing Cisco Systems® products, services, and solutions to a worldwide base of service provider customers. At different points he was responsible for enterprise and service provider sales in different theaters including Vice President of Sales in the Cisco Europe, Middle East, and Africa (EMEA), Japan and AsiaPac region. Currently he is based in Cupertino, California, where he is responsible for FixStream Inc.’s global operations. Sameer is an avid badminton player and early in his career worked as a commercial airline pilot.


Diane Chaleff

G Suite Lead for Office of the CTO, Google Cloud

Google Cloud

Diane is the G Suite Lead for Office of the CTO at Google Cloud, focusing on building strategic relationships with the world’s top Enterprises to foster collaboration at work.Diane comes from the Google Drive team, where she led the development of Team Drives, a complete rewrite of Drive including the back-end API, and front-end to scale Drive for the needs of our largest customers. She also led the acquisition of Synergyse (now branded as G Suite Training) to provide contextual product support. Previously, Diane worked for AppNexus and Applied Predictive Technologies.Diane attended Lehigh University where she earned degrees in Information Systems & Engineering and Business. Outside of work, she volunteers with Minds Matter to help low income students prepare for the SAT (college entrance exam), and enjoys running, climbing, and skiing.


Nick Cromydas

Co-founder, Hunt Club

Hunt Club

Nick Cromydas is the CEO and Co-Founder of Hunt Club, a tech-enabled recruiting service based in Chicago that specializes in helping hiring managers and decision-makers find the best passive talent. Cromydas is also the Co-Founder of New Coast Ventures, an innovation studio and boutique venture capital fund focusing on early-stage investments. He was named to Forbes 30 Under 30 in 2016.


Michael Brehm

CEO, i2x


Prior to starting i2x, Michael was the founder and Managing Director of Rebate Networks, a company builder and investment firm focused on e-commerce ventures. He led the company through its explosive growth period expanding across 30 countries and building a team of 10,000 employees by 2010. He also served as co-founder and partner of Redstone, a Berlin-based Venture Capital firm that manages multiple corporate and institutional venture funds. Prior to his roles at Redstone and Rebate Networks, he was venture partner at Target Partners for over five years.Mr. Brehm received a degree in business administration from WHU in Vallendar (Germany) and also studied at CEIBS in Shanghai (China) and EGADE in Monterrey (Mexico).


Kasi Viswanath Kollati

Associate Director, Incessant Technologies

Incessant Technologies

Kasi has got over 11+ years of experience in software and product development and experience with Artificial Intelligence, Business Process Management (BPM), Business Rules Management (BRM), Knowledge Management (KM), Business Intelligence (BI), and Banking functionalities. He has been instrumental in leading the Consulting Practice of Incessant Technologies and manages the overall thought leadership in the company


Chris Savio

Senior Strategy Manager, LogMeIn


Chris Savio is a Senior Strategy Manager for LogMeIn’s Support Solutions business. He and his team help shape the product direction, and own the development and implementation of the go to market plan for Rescue and Prompt ai. Prior to his current role, Chris worked as an evidence-based consultant helping clients develop and enhance product offerings, and compile actionable customer insights.


Chris Bauserman

VP, Product & Segment Marketing, Nice inContact

Nice inContact

Chris Bauserman is VP, Product and Segment Marketing at NICE inContact, a NICE company. Chris has successfully driven technology strategy and go-to-market growth initiatives for software startups and large enterprises over the past 20 years, focusing on solutions that help organizations improve customer experience. He currently leads product marketing and market intelligence for NICE inContact, a leader in cloud contact center software.


Rajan Krishnan

Group Vice President, Oracle Product Development, Oracle


Rajan Krishnan is a group vice president in Oracle product development. He is responsible for outbound product management for Oracle Cloud applications across enterprise resource planning, supply chain management, human capital management and customer relationship management. Prior to this role, he was vice president for Oracle industry CRM products. He came to Oracle via the Siebel acquisition in 2006. Krishnan has more than 25 years’ experience in product development, product strategy, product management, marketing, and sales across the information technology and pharmaceutical industries. Krishnan holds an MBA from the IMD business school in Switzerland, a post-graduate diploma in international trade from the Indian Institute of Foreign Trade, and a B-Pharm with honors from the Birla Institute of Technology and Science in India.


Maddy Martin

Head of Growth & Education, Smith.ai


Maddy Martin is the head of growth and education for Smith.ai, which provides small-business communication services, including their virtual receptionist and intake service, live web chat, and Keypad cloud phone system. She has spent the last decade growing tech startups from New York to California, and has expertise in digital marketing, lead generation, funnel conversion, email marketing, business development, partnerships, affiliate marketing, SEO, social media, and event marketing.


Jonnie Enriquez

Manager, Customer Success, TeamSupport


Jonnie Enriquez is a leader, influencer and strategic doer. For 15 years Jonnie has pushed and challenged herself academically and professionally, taking extreme ownership in leading and evolving customer experience.Jonnie is currently the Manager, Customer Success at TeamSupport. She is responsible for revenue expansion, churn reduction, customer satisfaction, and influencing future lifetime product value through customer advocacy and cross-departmental programs. As a charismatic leader, Jonnie manages customer needs and expectations as well as maintains and builds relationships with key stakeholders in order to achieve goals and impact change. Outside of work Jonnie enjoys helping young professionals navigate the waters of Corporate America. She is committed to helping others pilot their careers with pointed mentorship and coaching along the way. She has a passion for serving the homeless in her local community and enjoys every opportunity she can to go shopping!


Rahul Vijay

Head of Tech Sourcing, Uber


Manages tech deals @ Uber. Board advisor, global keynote speaker and mentor. His team helps make outside technologies a competitive advantage to Uber. Heading global mobility, IoT, wireless, messaging, voice, network, telecom, data center, cloud, contact center & connectivity strategic sourcing, relationships and spend at worlds most valuable private company.


Jen Snell

VP, Product Marketing, Verint


Jen Snell is Vice President of Product Marketing for Verint Intelligent Self-Service. As a recognized marketing leader for emerging technology and enterprise artificial intelligence, Jen is leading marketing strategy and user engagement programs. Jen is a frequent speaker and a leading contributor on topics shaping the development and design of interactive technologies. As both a visionary and a pragmatist, she translates the broad visions of technology leaders across the enterprise into actionable insights and purposeful solutions. Jen ensures that Verint’s Intelligent Self-Service solutions deliver remarkable user experiences that advance her clients business goals.


Omar Tawakol

CEO, Voicera


Omar Tawakol (linkedin.com/in/omartawakol/) is ceo and co-founder of Voicera. Voicera leverages AI technology to harness the power of voice in the workplace. Prior to Voicera, Omar Tawakol was the founder and CEO of BlueKai which built the largest digital consumer data marketplace and DMP. After Oracle acquired BlueKai in 2014, Omar became the SVP of the Oracle Data Cloud whose data was used by 97 of the top 100 marketers. Omar earned an MS in computer science from Stanford University and a BS from MIT. Omar has been a keynote speaker and guest lecturer at the DMA, Cannes Lions Festival of Innovation and the Stanford MBA program.


Omar Javaid

Chief Product Officer, Vonage


Omar Javaid joined Vonage in July 2015 as Chief Product Officer. Mr. Javaid is responsible for the Companys overall product strategy.Mr. Javaid has more than 20 years of experience creating award-winning products in the technology industry with a focus on telecommunications, media and web product development. Prior to joining Vonage, he was Senior Vice President and General Manager of Discovery and Cloud Platforms for Rovi Corporation, a cloud-based entertainment discovery company.Prior to Rovi, Mr. Javaid held positions as Vice President and General Manager of Commercial Mobility, and Vice President of Product Management and Marketing for Hewlett-Packard. He has also held executive positions at Motorola Mobility and Qualcomm, Inc. An entrepreneur, Mr. Javaid founded and led two successful technology startups. He earned a B.S. in Chemistry and a B.S. in Cellular and Molecular Biology from the University of Michigan.


John Sallaway

CEO & CO-founder, vSpatial, Inc.

vSpatial, Inc.

John is the CEO and co-founder of vSpatial, Inc., an AR/MR/VR software application delivering an immersive workspace that connects individuals to their co-workers and their data in a more meaningful way than todays phone, tablet and PC experiences. Prior to joining vSpatial, John enjoyed a successful legal career where he was instrumental in developing one of the nations largest fully remote law firms. John is a recognized thought leader and commentator on the future of work, remote work and the workforce of the future.


John Antanaitis

CMO, ZiipRoom


John Antanaitis is the CMO at ZiipRoom, Inc. With 20+ years in high-tech communications, he is responsible for marketing strategy and execution as well as directly supporting ZiipRoom roadmap planning. As a passionate voice of the customer, John filters all marketing activities through the lens of end users.John is a regular speaker and panelist at industry events including InfoComm, Enterprise Connect, and ITEXPO and has keynoted and presented at events in Asia, Europe, Africa and across the Americas.John joined ZiipRoom in 2018 after spending over 10 years at Polycom where his product marketing and product management teams drove revenue from $200M to a peak of $1.5B. Prior to Polycom, John spents several years marketing and general management for Stanley Tools and Fortune Brands and nearly a decade with Motorola, working in various disciplines including Engineering, Operations Management, and Marketing in the rapid-growth mobile phone industry. John has a Master of Management (MBA) from the J.L. Kellogg Graduate School of Management and a Bachelor of Science degree in Mechanical Engineering from the University of Illinois.A native of Chicago, John resides in Austin, Texas staying very active with his wife and their four children.


Moderator List

Jon Arnold (Moderator)

Principal, J Arnold & Associates

J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog, along with daily commentary on Twitter and Linked in. His thought leadership is also regularly published across the communications industry, including BCStrategies, Ziff Davis, No Jitter, TechTarget and Internet Telephony Magazine. In both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry, and also in 2017, Jon has been cited as a Top 10 Telecom Expert, and Six Business Communications Thought Leaders to Follow. Previously, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. For JAA’s blog, it was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.Additionally, Jon is a UC Expert with BCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC.