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Stream some of the most compelling content here from ITEXPO 2020 —Compliments of BlueJeans

Keynotes   ---   Future of Work Sessions

Automation Anywhere Wows the Crowd at The Last Event

  • Supercharged Collaboration
  • AI in customer service
  • Democratized AI
  • Digital transformation

About The Future of Work


The Future of Work expo explores how artificial intelligence and machine learning can improve business applications, communications, collaboration, contact center and customer service, and marketing and sales experiences and initiatives. At The Future of Work, we'll discuss how AI can enhance the business knowledge worker experience, and help marketing and sales teams be more efficient and effective.

Topics covered include: The use of AI and ML in

  • Business Communications
  • Collaboration
  • Contact Centers/Customer Experience
  • Marketing and Sales
  • Other Important Applications and Services
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FEATURED SPEAKERS

Vik Verma

CEO, 8x8, Inc.

8x8, Inc.

Vik Verma is Chief Executive Officer at 8x8, Inc., the world’s first communications cloud provider, empowering over 1 million business users to communicate and collaborate across dispersed locations to deliver exceptional customer experiences. 8x8 is a pioneer in unified communications and customer engagement solutions with over 150 patents, driving global innovation in how companies communicate with their employees and customers.Verma is an engineer at heart who began his career at Savi Technology, Inc. (Savi), a leader in RFID and cloud-based technologies as a design engineer and went on to become the Chief Operating Officer and eventually the Chief Executive Officer of Savi in 1997. He holds eight patents and was named one of 40 “Technology Pioneers” by the World Economic Forum, in Davos, Switzerland in 2003 for a successful track record in building profitable businesses around emerging technologies.Verma joined 8x8 as a board member in 2012 and was appointed Chief Executive officer within a year to lead the company’s global expansion. He is the driving force behind 8x8’s market leadership in a 50 billion dollar unified and contact center communications market and its continued push for innovation in areas like Artificial Intelligence, machine learning and data analytics. Under Verma’s leadership, 8x8 has evolved into a global player in unified cloud communications from its inception as a Silicon Valley startup.With more than 25 years of industry and management experience, Verma has successfully transformed several technology businesses through organic growth, international expansion and strategic mergers and acquisitions. Prior to 8x8, he was President of Strategic Venture Development at Lockheed Martin where he led early-stage technologies to new global commercial markets through collaborative incubators, intellectual property portfolio licensing and strategic partnerships with multi-national companies. Prior to this, Verma was the President of the IS&GS Savi Group, a Lockheed Martin technology and information services division providing real-time supply chain management and security solutions for government and commercial markets worldwide. His journey with Lockheed Martin began when he was Chairman of the Board and CEO of Savi, that was acquired by Lockheed Martin in 2006.Verma holds a B.S.E.E. degree from the Florida Institute of Technology, an M.S.E. degree from the University of Michigan in electrical engineering, and the post-graduate degree of Engineer in Electrical Engineering from Stanford University. Subsequently, in keeping with Silicon Valley tradition, Verma left his PhD program at Stanford to join the startup world. He is also an alumni of the Executive Management programs for CEOs at Harvard Business School, Stanford University, and the Haas School of Business at UC Berkeley.Verma’s Florida Tech honors include being a recipient of the Faculty Honors Award (Co-Valedictorian) Class of 1987, the 1987 Tau Beta Pi Williams Fellowship, the 1999 Alumni Distinguished Achievement Award, and being selected as a commencement speaker in 2002. He served on the Florida Tech Board of Trustees from 2002 to 2007 and rejoined the board in 2015.

Session(s):

Aruna Ravichandran

VP/CMO, Webex Collaboration Marketing, Cisco

Cisco

Aruna Ravichandran is VP/Chief Marketing Officer for Webex Collaboration Marketing at Cisco and leads all aspects of global marketing, including brand management, product marketing, digital marketing, and demand generation. Aruna has a passion for helping customers transform their workplaces using todays powerful collaboration technologies. Prior to Cisco, Aruna held marketing and engineering leadership positions at CA Technologies (acquired by Broadcom), Juniper Networks, and Hewlett Packard. She holds an MS in Computer Engineering and an MBA from Santa Clara University and a BS in Computer Science from Bangalore University. Aruna has also completed Northwestern Universitys Kellogg Chief Marketing Officer program. She has published two books on DevOps and is a contributing blogger for the Forbes Technology Council. Aruna is on the Advisory Board for Graphics Communications at California Polytechnic State University and the Advisory Board for Panzura, a leading provider of cloud file sharing solutions. Outside of work, Aruna helps guide students into technology-related majors and careers by mentoring students and giving talks at local high schools. She also practices martial arts and is a certified kickboxing instructor.

Session(s):

Zack Taylor

Director of Strategic Communications, Customer Journey, Cisco

Cisco

Zack Taylor is the Director of Strategic Communications for Cisco’s Contact Center Business unit located in Iselin, New Jersey. In this role, he is responsible for planning, development, and communication the unit’s business-relevant solutions to key internal and external constituents. Prior accountabilities include roles in AT&T’s Sales Channel, where he was a Global Account Manager in the Financial Services and Banking Industry and Integrated Solutions Organizations. He was a founding member of Avaya’s Global Strategic Solutions team and also the General Manager for Avaya’s Contact Center portfolio.He is a published author on numerous Call Center technologies and has appeared on National Public Radio, discussing the value of technology in supporting customer relationships. Taylor is a featured Cisco blogger and his posts can be found at http://blogs.cisco.com/author/zacktaylorHe has an undergraduate degree from Bowling Green State University and a Masters Degree in Business Administration from Ashland University in Ohio. He has participated in programs at The London School of Business, University of Michigan’s Executive Education Program, Six Sigma University, and the Alexander Hamilton Institute. He is also a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). He is a frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, and currently has authored seven approved and two pending US patents and four European patents on call center innovations.He resides in Bedminster, New Jersey, USA.

Session(s):

Cameron Weeks

co-founder & CEO, Edify

Edify

Cameron Weeks is the driving force behind Edify Labs. He guides the team to think and act differently when it comes to changing the way companies connect with their customers and employees interact with each other. Under his leadership, Edify is developing new business in existing and emerging markets, and pushing the boundaries of the business communications sector with its new cloud-native, unified, omnichannel platform.

Session(s):

Tom Martin

CEO, Glance Networks

Glance Networks

Tom Martin is a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world. Since that pivot, Glance has experienced multiple years of 70% YoY growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer, and competitive cyclist.

Session(s):

Whitley Talmadge

Customer Engineer, Google Cloud, Google

Google

Whitley is a Customer Engineer for Google Cloud based in Atlanta, where she helps current and future Google Cloud customers get started with Google or continue to grow. She specializes in all things serverless and app dev (anything to stay close to writing code) and is a developer at heart, having been a software engineer for several years prior to joining Google. Since joining Google two and a half years ago, she has become very interested in seeing the democratization of machine learning unfold and ML become more accessible to everyone.

Session(s):

Chiranjoy Das

Chief Information Officer, RandallReilly

RandallReilly

CJ Das is the CIO of RandallReilly. CJ has played various roles, including Chief Digital Officer, that required him to provide technical leadership to local, national, and international sites and services by serving as a technologist, and a business leader. CJ has demonstrated exceptional skills in various innovative initiatives, and leadership in all aspects of information technology. He is the recipient of CIO100 award in 2017 & 2019. He also received DigitalEdge50 awards in 2018, & 2019. He was an Advisor to Gartner, & often seen delivering speeches in various conferences across the country on Technology. He has a Master’s degree in Computer Science, & an MBA in Finance.

Session(s):

Allison Smith

CEO/ Telephone Voice Talent, The IVR Voice.com

The IVR Voice.com

Allison Smith is an internationally-recognized professional voice talent, and one of the top telephone voices working today. Allison has voiced platforms for Cisco, Mitel, Vonage, Bell Canada, Cincinnati Bell, Sprint, Cingular, Verizon, and is voice of the Asterisk Open Source PBX, FreeSWITCH, and Sangoma. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay among many others. www.theivrvoice.com, @voicegal

Session(s):

Tom Phelan

CTO & VP of Technology, Unified Office

Unified Office

Tom Phelan, CTO of Unified Office, has nearly 24 years experience developing embedded systems and network management products for the data and telecommunications industries. He has held leadership roles in several companies, including VP of Engineering, CTO, VP of Marketing and VP of Advanced Development. Tom has also held leadership positions in the general industry, including co-chair of the DCCP working group at the IETF, the lead developer of Proxy Admission Control at the MPLS Forum, and has made significant contributions to security standards for VoIP networks and emergency telecommunications for ATIS. For the past 10 years Tom has been Principal Architect at Sonus Networks, working in the Office of the CTO and other groups to architect VoIP products for the telecommunications carriers.

Session(s):

Sanjay Srinivasan

Vice President & Chief Architect, Vonage

Vonage

As Vice President and Chief Architect for Vonage, Sanjay Srinivasan is responsible for the Company's sales engineering and product research. With more than 20 years of experience and expertise in the areas of data networks, voice services and hosted application services, Sanjay's areas of expertise include network design, SD-WAN, VoIP, software architecture and development, service provider process engineering, product marketing and development, and network and service operations. Sanjay joined Vonage upon the Company's acquisition of Telesphere in 2015, where he served as Chief Technology Officer. Prior to Telesphere, he served in various capacities with leading telecommunications companies such as Hughes Network Systems, AT&T Wireless, Lightedge Solutions and Terabeam Corporation. At AT&T Wireless, Sanjay was one of the leading members of the team that successfully rolled out a fixed wireless residential product and integrated it successfully into AT&Ts operations. With Terabeam, he was a leading member of the team responsible for launching of one of the first, native Ethernet/MPLS backbone networks in the country offering high-bandwidth metro-ethernet services to corporations. With the emergence of VoIP as a disruptive technology in the business communications sector, Sanjay was also instrumental in developing and operating to scale one of the countrys leading Hosted VoIP PBX services.

Session(s):

Who should attend?


  • Agent/Master Agent/MSP/VAD/VAR
  • Business Owner
  • CEO
  • CDO
  • CIO
  • CKO
  • CMO
  • COO
  • CSO
  • CTO
  • CXO
  • Call Center/Contact Center Manager
  • Chief Communications Officer
  • Collaboration Expert
  • Customer Experience Manager
  • Customer Retention Specialist
  • Customer Success Manager
  • Director of Customer Success and Satisfaction
  • Director of Marketing
  • Director of Sales
  • IT Team Leader
  • IT Team Member
  • LoB Leader
  • Sales Director
  • Senior Digital Content Strategist
  • Telecom Decision Maker
  • Technician-Unified Communications
  • UC Engineering Manager
  • UC&C Integrator/Installer
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75% of enterprise applications will use AI by 2021.

—IDC

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