AGENDA

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00 - 7:00pm 11:00am - 4:00pm 11:00am - 2:00pm

Days


Tracks

Wednesday, January 30, 2019
8:30am
Wednesday - 1/30/19
()
Continental Breakfast - Full conference passes only
X-01
  
9:00-9:25am
Wednesday - 1/30/19
()
AI 101 - Understanding the Basics for Communications
FOW-01
J Arnold & Associates
Vonage
Dialpad
This session will provide an overview of what artificial intelligence is – and what it is not. It will also define the basic building blocks for communications, including chatbots, machine learning, and natural language processing.
  
9:30-9:55am
Wednesday - 1/30/19
()
Using AI & ML to Predict Behavior, Drive Conversion
FOW-02
J Arnold & Associates
AgilOne
This session will address how AI- and ML-based solutions can predict end user behaviors to drive sales and better manage inventory. 
  
10:00-10:25am
Wednesday - 1/30/19
()
Session Details in Development
FOW-03
  
10:30-10:55am
Wednesday - 1/30/19
()
Keynote Presentation in Development
NIK-01
  
11:00-11:25am
Wednesday - 1/30/19
()
Keynote Presentation by FixStream
NIK-02
FixStream
  
11:30-11:55am
Wednesday - 1/30/19
()
Keynote Presentation in Development
NIK-03
  
12:00-12:45pm
Wednesday - 1/30/19
Future of Work - Working Lunch Session ()
AI & The Job Market
FOW-04
J Arnold & Associates
Hunt Club
Center for Technology & Workforce Solutions
Smith.ai
Cognizant Technology Solutions
The rising tide of AI and automation has sparked fears of a jobless future. And while some jobs and individual work tasks will disappear over time, there will be lots for humans to do in the coming years. In this session, we’ll discuss how AI tools can reduce or eradicate jobs. We’ll also detail how and why AI will actually create demand for new workers and in what fields. 
  Future of Work - Working Lunch Session
1:00-1:25pm
Wednesday - 1/30/19
()
The Human Future of Machine Intelligence
FOW-05
Verint
To be intelligent, virtual assistants need human input at various junctures of the learning process even as machine learning increasingly automates interactions and generates insights. In this presentation we’ll discuss why the future of intelligent virtual assistants is human and machine coordination, not just automation. We’ll discuss what it takes to build and train successful IVAs. And we’ll explain how to introduce AI solutions in a way that makes them a true extension of the workforce.
  
1:30-1:55pm
Wednesday - 1/30/19
()
Session Details in Development
FOW-06
  
2:00-2:55pm
Wednesday - 1/30/19
()
Improving Meetings & Collaboration with AI
FOW-07
ZiipRoom
J Arnold & Associates
Cisco
Voicera
BlueJeans Network
This session will talk about how AI can improve productivity before, during, and after conferences and meetings.
  
3:00-3:25pm
Wednesday - 1/30/19
()
Reimagining the Employee Experience in an Age of AI
FOW-08
LogMeIn
This session will discuss trends that are shaping the employee experience, how average employees spend the bulk of their time, and the technologies that are poised to change the way we all work.
  
3:30-3:55pm
Wednesday - 1/30/19
()
The Future of Hiring (Or, How AI is Enabling the HR Revolution)
FOW-09
Empty Cubicle, Inc.
Technology is changing the way organizations hire; the better the technology, the stronger the expectations are that the candidate will succeed in our organizations. Today, artificial intelligence has helped reduce the time spent throughout the hiring lifecycle, but research has found that organizations are ill-prepared to integrate AI solutions within their companies. Join Eric as he walks through this complex topic to explain how companies can leverage AI to hire their best possible candidates.
  
5:00-7:00pm
Wednesday - 1/30/19
()
New Intelligence/Future of Work Expo Exhibit Hall Grand Opening Reception
X-03
  
Thursday, January 31, 2019
8:15am
Thursday - 1/31/19
()
Continental Breakfast - Full conference passes only
X-04
  
8:30am
Thursday - 1/31/19
()
Special Presentation: SD-WAN Leadership Awards
X-05
  
9:00am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation
K-03
  Keynote Presentation
9:30am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation by Google Cloud - Machine Learning and Team Communication
K-04
  Keynote Presentation
10:00am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation by Coredial
K-05
  Keynote Presentation
10:30am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation
K-06
  Keynote Presentation
11:00am-4:00pm
Thursday - 1/31/19
()
New Intelligence/Future of Work Expo Exhibit Hall Open
X-06
  
11:15am
Thursday - 1/31/19
()
Lunch Passes provided to full conference badge holders
X-07
  
1:00-1:55pm
Thursday - 1/31/19
()
How to Drive Contact Center Improvement with AI
FOW-10
J Arnold & Associates
Nice inContact
TeamSupport
[24]7.ai
Five9
This session will discuss how and where AI fits into contact center environments.
  
2:00-2:25pm
Thursday - 1/31/19
()
Using Artificial Intelligence to Streamline the Workplace
FOW-11
Jane.ai
Artificial intelligence is poised to radically transform the modern workplace. David Karandish, CEO and founder of Jane.ai, will discuss trends on what is happening in AI, and specifically how AI can transform and simplify access to information from a company’s applications, documents, and people.
  
2:30-2:55pm
Thursday - 1/31/19
()
AI & Next-Level Digital Marketing
FOW-12
C3Centricity
Digital channels can provide a better return on marketing spend than conventional channels. This session will explore how AI takes that to the next level.
  
3:00-3:55pm
Thursday - 1/31/19
()
From VoIP to the New Voice
FOW-13
Avaya
J Arnold & Associates
Vonage
AI is taking speech to another level. And Alexa for Business signals just the beginning of what we can expect going forward. In this session we’ll look at the evolution of voice being enabled by AI.
  
4:15pm
Thursday - 1/31/19
General Session ()
IDEA Showcase: Startup Pitch Networking Event & Reception
GS-02
  General Session
4:25pm
Thursday - 1/31/19
Keynote Presentation ()
IDEA Showcase Opening Keynote
GS-03
  Keynote Presentation
8:00pm
Thursday - 1/31/19
()
Networking After Dark - Conference Party at The Atlantic Hotel
X-08
  
Friday, February 01, 2019
8:30am
Friday - 2/1/19
()
Continental Breakfast - Full conference passes only
X-09
  
9:00-9:55am
Friday - 2/1/19
()
Cognitive BPM – The New Wave in Business Process Management
FOW-14
J Arnold & Associates
Incessant Technologies
Traditional BPM suites predominantly deal with transactions running through structured business processes which have been pre-defined in comprehensive detail across use case scenarios. These systems are not self-aware of their state, nor they can detect or adjust in case of performance bottlenecks on their own. The advent of cognitive technologies has the potential to take BPM suites to a whole new level. This session will explain how and what it means for your organization.
  
10:00-10:25am
Friday - 2/1/19
()
AI, AR/VR & the Future of Work
FOW-15
J Arnold & Associates
vSpatial, Inc.
This session will address how a new breed of business collaboration solution providers are leveraging VR and adding AI to make meetings more immersive, mobile, and productive. 
  
10:30-10:55am
Friday - 2/1/19
()
Practical AI – Augmenting Human Potential to Affect Radical Business Transformation
FOW-16
AI is the next wave of technology disruption that will usher in entirely new, innovative ways of doing business. Whether we’re talking about medical research or customer service, scientific discoveries or information security, the adaptive capabilities of AI, in which humans and machines operate as collaborative partners, driven by real-time data, will immeasurably improve our ability to derive, analyze, and draw actionable insight that will affect radical business transformational change.
  
11:00-11:55am
Friday - 2/1/19
()
Proactive Engagement to Deepen Customer Engagement
FOW-17
J Arnold & Associates
i2x
One of the best uses of AI is for automating intelligent and personalized forms of proactive customer engagement. In this session, we’ll address how advanced solutions can inform businesses about the best times and locations to approach customers and prospects for best results. And we’ll discuss other best practices and success stories in the realm of AI- and ML-based engagement and personalization.
  
11:00am-2:00pm
Friday - 2/1/19
()
New Intelligence/Future of Work Expo Exhibit Hall Open
X-10
  
1:45pm
Friday - 2/1/19
()
Giveaways!
X-11
  

 

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