Reimagining Your Hybrid Workplace Experience

February 14-17, 2023 - Ft Lauderdale, Florida

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AGENDA

Wednesday, June 22 Thursday, June 23 Friday, June 24
Exhibit Hall Hours 4:00 - 7:00pm 11:00am - 4:00pm 9:30am - 1:00pm

Days


Tracks

Tuesday, June 21, 2022
1:00-1:55pm
Tuesday - 6/21/22
Future of Work (Room 204)
Managing the Hybrid Workforce: The Factors that Really Matter
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Vice President, HR Transformation Betterworks Principal J Arnold & Associates EVP and Chief Sales Officer Mitel Founder and Managing Director Advanced Workplace Associates
What are the six critical factors that organizations must prioritize in order to underpin a flexible and virtual culture in a post-pandemic hybrid workplace? This session will reveal the latest proprietary research findings that detail key factors that will strengthen and motivate workforces and drive sustained business success. A panel of experts will provide commentary on these six critical success factors and their value to today’s business leaders.
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  Future of Work
2:00-2:55pm
Tuesday - 6/21/22
Future of Work (Room 204)
Solving Future of Work Challenges for Frontline Workers
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Head of Channel Marketing Intermedia President PKE Consulting LLC & UC Strategies.com CTO Unified Office Principal Product Marketing Manager Twilio Head of Sales Eleviant
Whether part or all of your workforce is on the front line, they are a big part of your future of work. They are a key segment of your workforce, but they have their own unique set of needs and challenges when it comes to producivity and efficiency. This session focuses on the tools and technologies that will help your frontline teams work as effectively as the rest of your organization, wherever their physical workplace may be.
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  Future of Work
3:00-3:55pm
Tuesday - 6/21/22
Future of Work (Room 204)
Ensuring Cybersecurity and Privacy with a Hybrid Workforce
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Senior Analyst OnConvergence Managing Partner & Chief Client Officer ConnX CEO JourneyID
The COVID-19 pandemic has changed the way businesses run forever. With many businesses now opting for a hybrid way of working for the foreseeable future, this calls for a fundamental shift in security priorities. And for good reason – data shows that more than half of IT leaders believe employees have picked up bad cybersecurity behaviors since working remotely, and the majority of IT professionals predict a spike in ransomware attacks and targeted phishing scams. What does this mean from a cybersecurity perspective? The session will discuss risks associated with hybrid working and a remote workforce and how intelligent technology like AI and machine learning can help secure human behaviors on channels like email in a hybrid workforce. As businesses adapt to this shift in employee working patterns, attendees will hear about how to empower employees to adopt safe cybersecurity behaviors and make smart cybersecurity decisions; which threats pose the biggest risk to businesses, and how employees could be targeted; the role CISOs and other IT leaders will play in the new hybrid workforce, and more.
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  Future of Work
4:00-4:55pm
Tuesday - 6/21/22
Future of Work (Room 204)
Driving Collaboration and Productivity in Hybrid Workforces with AI
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Principal J Arnold & Associates COO Vonage President Nynja Sr. Evangelist, North America Avaya CEO Vizetto
Enterprises have enough challenges supporting workers in both home and office-based setting, but keeping them productive and engaged in both settings is another challenge altogether. Not only do workers need the right tools to collaborate wherever they are, but they also need to feel connected to each other as businesses move to different distributed models. In this session, you’ll learn how new technologies and tools are helping businesses address these challenges and ensure their workers are empowered to collaborate and communicate with colleagues and customers, regardless of their physical workplace.
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  Future of Work
5:00-5:55pm
Tuesday - 6/21/22
Future of Work (Room 204)
Augmented and Virtual Reality: Redefining the Future of Work
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Senior Analyst OnConvergence Principal Architect AT&T Integrated Solutions & Consulting Founder & CEO Moth + Flame CEO Bublr Consultant and Strategist The National Urban League Founder & CEO HYP Labs
Where do immersive technologies like augmented reality (AR), virtual reality (VR), and mixed reality (MR) fit into the future of work? How will they help companies make products and experiences more immersive and engaging? How will they impact efficiency and effectiveness of training? How can businesses deliver better customer care and experiences? VR and AR are ready to become core business technologies – this session will explore the opportunities.
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  Future of Work
6:00pm
Tuesday - 6/21/22
  Future of Work
7:00pm
Tuesday - 6/21/22
Special Networking Event (Floridian Ballroom Lobby)
Welcome Reception - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
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  Special Networking Event
Wednesday, June 22, 2022
8:30am
Wednesday - 6/22/22
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Continental Breakfast - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
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9:00-9:25am
Wednesday - 6/22/22
Future of Work (Room 204)
Keynote Presentation - Why Reimagining the Future of Work Is A Real Thing and What Organizations Are Doing to Balance Remote Work and the Great Return to the Office
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Managing Director EY
As employers navigate the Future of Work, they are faced with unprecedented questions about the new better normal and how best to navigate it. How can the organization best shift to a hybrid model? What is needed to both meet the changing needs of the business while providing flexible working arrangements needed by the workforce? If striking that balance isn’t really possible, how can employer return to a pre-pandemic working model, and stave off unwanted turnover, low productivity and disengagement? This session will discuss the future of work by reviewing the latest workplace trends and the potential threats and implications for employers, including recent Survey results from EY about the Future of Work, and different strategies employers are utilizing to reimagine the future of work.
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  Future of Work
9:30-9:55am
Wednesday - 6/22/22
Future of Work (Room 204)
Keynote Presentation - The Promise and Perils of AI in Employment Decision-Making
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Commissioner U.S. Equal Employment Opportunity Commission
What implications do AI and machine learning hold for the equal employment opportunity? Employers are using AI to make employment decisions at every stage of the job life cycle, from hiring to promotion to firing. AI-driven technologies have the potential to make the workplace more open, fair, and inclusive by eliminating unlawful discrimination from employment decisions. However, AI can also amplify workplace bias if it is poorly designed or carelessly deployed. Drawing on real-world examples, this presentation will provide an overview of the promise and perils of using AI to make employment decisions. It will provide an overview of the legal framework governing AI in the United States and will address the ways that U.S. civil rights laws protect employees from discrimination by algorithm. Finally, it will suggest ways that employers can reap the benefits of AI while respecting the rights of workers.
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  Future of Work
10:00-10:55am
Wednesday - 6/22/22
Future of Work (Room 204)
Employee Engagement, Knowledge Management, and AI for the New Workplace
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New Business Development, Americas Starmind CEO Braidio
The future of work presents many challenges, but none is more important than having an engaged workforce. Since the pandemic, the ground rules have changed for how organizations must engage with workers as well as keep them engaged. This session will explore new approaches, with an emphasis on better ways to collaborate, streamline workflows and manage knowledge. We’re not ready yet for the metaverse, but the emerging role of AI will also be examined.
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  Future of Work
11:00-11:55am
Wednesday - 6/22/22
Future of Work (Room 204)
Rethinking the Organization: Success Strategies for Hybrid Work
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Principal J Arnold & Associates Head of Channel Marketing Intermedia Sr. Director – Digital Strategy Eleviant CEO Coworks CMO Seekr Head of Global Voice Service Provider Marketing Poly
Nobody knows how the Future of Work will ultimately unfold, but clearly, we’re not going back to the pre-pandemic way of working. Organizations have an unprecedented opportunity to re-think every aspect of the business, including how work gets done, where, when – and all the implications for physical and remote workplaces. The hybrid model has inherent challenges, but also opportunities across all layers of organizations, from frontline and knowledge workers to IT teams, and from executive management to HR. This session will speak to those challenges and opportunities, along with the tactical responses and broader strategies needed for success.
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  Future of Work
12:00pm
Wednesday - 6/22/22
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Conference Luncheon - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press - SPONSORED BY NYNJA
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1:00-1:55pm
Wednesday - 6/22/22
Future of Work (Room 204)
Managing the Great Resignation
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Principal J Arnold & Associates CEO SuiteCentric CEO Premier Virtual CEO Focus Global Talent Solutions Director, Solution Architect, Service Providers Poly Vice President of Community Operations Instawork
We are more than a year-and-a-half removed from the initial COVID-19 outbreak, and one of the lasting changes is with our relationship with “work.” This new perspective on work/life balance is best demonstrated by the “Great Resignation” – millions of Americans are quitting their jobs due to many factors, from burnout and mental health concerns to the desire for greater flexibility in work arrangements. At the same time, businesses have more job openings than ever. This session will discuss how business leaders can effectively manage these and other workplace challenges, including strategies and tools for hiring, workforce management, and productivity.
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  Future of Work
2:00-2:25pm
Wednesday - 6/22/22
Future of Work (Room 204)
The Future is Flexible: How the Remote Work Shift Changed Everything from IT to Mindsets
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CEO Coworks
The office is no longer a stake in the ground around which an entire work life revolves. Instead, work can be done anywhere. Work can be done anytime. And thought workers who have had flexibility during the pandemic still want that flexibility. If they can, they will work from their living room, from a home office, or from a flex space in another country. It’s a more mindful approach to physical workspace. And technology will be the driving force.
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  Future of Work
2:30-2:55pm
Wednesday - 6/22/22
Future of Work (Room 204)
Aligning Business Productivity Tools with the Modern Workforce
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President Nynja
According to US Department of Labor Statistics, 35 percent of all workers are Millennials, with the number expected to increase to 75 percent by 2025. These are people that have grown up on social media, mobile devices and the gig economy, and are quite comfortable and successful working as freelancers and contractors. Businesses recognize this is a viable and talented workforce, and are increasingly using gig workers to handle both strategic and tactical assignments. The challenge for both the organizations and workers are finding intuitive, secure and efficient tools that will work uniformly outside the corporate firewall. Businesses need to ensure compliance with data protection and security mandates, while the workforce wants to use the tools that are comfortable and efficient for them. This vendor-neutral session discusses the advances in integrated workstream collaboration capabilities that address the needs of both businesses and modern workers. Attendees will understand the concept of integrating collaboration, workstream and payment capabilities into a single platform, and how this functionality enables businesses to reduce costs while satisfying workforce expectations – including real-world examples to illustrate mission-critical business requirements.
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  Future of Work
3:00pm
Wednesday - 6/22/22
KEYNOTE (Floridian Ballroom)
#TECHSUPERSHOW Keynote Presentation by Intelisys - Open to all Badge Holders
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John DeLozier President Intelisys
  KEYNOTE
3:30pm
Wednesday - 6/22/22
KEYNOTE (Floridian Ballroom)
#TECHSUPERSHOW Keynote Presentation by Cisco - Making Hybrid More Human: Communication Doesn’t Equal Connection - Open to all Badge Holders
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Elizabeth Bieniek Internal Startup Founder and Co-Founder, Webex Hologram Cisco
After two years of predominantly remote work, we’ve all witnessed what can happen without real human-to-human interaction – the missed cues, the lack of immediate feedback, mistaking an awkward silence for negativity and losing your flow. There are certain tenets of human interaction – body language, gestures, eye contact, involuntary reaction to micro expressions, and the ability to establish trust – that have remained constant through the onslaught of technological advancements over the past few decades. The data tells us that trend is unlikely to change. As people begin to return to the office and businesses accept hybrid workplaces as the norm, what if you’re the one not in the office – how can you possibly feel connected to the discussion at hand and contribute in a meaningful way? To remain inclusive to both in-office workers and those at home, it’s imperative for leaders to use technology in a way that strives for the human connection, that human experience that provides an intangible feeling of co-presence. Join Elizabeth Bieniek, Internal Startup Founder at Cisco and Co-Founder of Webex Hologram as she explores the key tenets of effective human interaction and describes real world examples of how 3D meeting technology is being used by companies today, helping make hybrid workplaces more human.
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  KEYNOTE
4:00-7:00pm
Wednesday - 6/22/22
(Hall A)
Future of Work #TECHSUPERSHOW Expo Hall Grand Opening
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5:00pm
Wednesday - 6/22/22
(Hall A)
Grand Opening Networking Reception in Expo Hall - Sponsored by Dell Expert Network
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Thursday, June 23, 2022
8:15am
Thursday - 6/23/22
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Continental Breakfast - For Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
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8:30am
Thursday - 6/23/22
KEYNOTE (Floridian Ballroom)
#TECHSUPERSHOW Keynote Presentation by National Urban League - Open to all Badge Holders
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Dr. Christopher Metzler Consultant and Strategist The National Urban League
  KEYNOTE
9:00am
Thursday - 6/23/22
KEYNOTE (Floridian Ballroom)
Keynote Panel: Taking Advantage of South Florida’s Emergence as a Tech Hub and Business Force - Open to all Badge Holders
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Tahl Milburn Investor and Partner Seedfunders
Rich Tehrani (Moderator) CEO, Group Editor-in-Chief TMC
Mark Volchek Founding Partner Las Olas Ventures
Moderator and ITEXPO #TECHSUPERSHOW Conference chairman, Rich Tehrani will lead the panelists through a discussion regarding why Florida has emerged as a force in tech and business. They will discuss the business-friendly decisions made by the state as well as the experiences of companies which have relocated to the area and tapped into its rich tech talent pool. In addition, there will be a focus on the current business environment and how recent market volatility, inflation and higher interest rates will affect startups and VCs alike. This is a can’t miss session for everyone with a stake in tech, business or the economy in general.
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  KEYNOTE
9:30am
Thursday - 6/23/22
KEYNOTE (Floridian Ballroom)
#TECHSUPERSHOW Keynote Presentation by Domino's - Open to all Badge Holders
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  KEYNOTE
10:00am
Thursday - 6/23/22
KEYNOTE (Floridian Ballroom)
Keynote Panel - Rethinking the Channel for the Future of Work - Open to all Badge Holders
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Digital transformation is a positive disruptive force on business operations. The past two years have seen an acceleration of digital transformation across business segments and that transition has a pass-through effect on the distribution channel. How has the channel evolved over the past few years? What does the relationship between partners and vendors look like today and how have those relationships changed? What does success look like? This panel looks at the transformation of the channel and its impact on the entire IT and telecom ecosystem, from suppliers to partners to end customers.
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  KEYNOTE
11:00am-4:00pm
Thursday - 6/23/22
(Hall A)
Future of Work #TECHSUPERSHOW Expo Hall Open
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11:30-11:55am
Thursday - 6/23/22
  Future of Work Solutions Theatre
12:00-12:25pm
Thursday - 6/23/22
  Future of Work Solutions Theatre
12:05pm
Thursday - 6/23/22
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Lunch Vouchers Provided to Paid Conference Pass Holders, Exhibitors, Sponsors, Speakers, Press
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12:30-12:55pm
Thursday - 6/23/22
Future of Work Solutions Theatre (Expo Hall Theatre)
Future of Work Demos: Coworks
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This session will deliver a live demo of the benefits of a single platform with tightly integrated communications, collaboration, workflow management and transaction capabilities to organizations that range from solopreneurs to enterprise customers. The session will include demonstrations of how a single mobile/desktop app can enable businesses to seamlessly and securely interact with an external workforce, including staff, gig workers, freelancers, contractors, and partners.
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  Future of Work Solutions Theatre
1:00-1:25pm
Thursday - 6/23/22
Future of Work Solutions Theatre (Expo Hall Theatre)
Future of Work Demos: The Nynja Platform: Workstream Collaboration Solutions That Maximize Productivity
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  Future of Work
  Future of Work Solutions Theatre
1:30-2:25pm
Thursday - 6/23/22
Future of Work (Room 204)
How Artificial Intelligence Can Make the Customer Experience More Human
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Principal J Arnold & Associates Global Director, Strategic Solutions Genesys VP of Application Development IntelePeer Sr. Evangelist, North America Avaya Chief Experience Officer Sharpen CX
Businesses have a massive set of tools and data at their disposal, but instead of making it easier to connect with customers and build their brands, they find themselves drifting further apart. Their digital tools haven’t closed the gap – they’ve widened it with more layers between brand and customer – so messages and ideas get diluted in the constant white noise. The problem is most businesses are trying to solve digital problems using traditional methods – a Sisyphean task with the massive amount data streams. That’s where artificial intelligence comes in. This session will discuss how brands can create more relevant and contextual interactions, how they can truly prioritize customer service and retention, and deliver the experiences customer expect – all while balancing the ongoing need to generate revenue.
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  Future of Work
2:30-3:25pm
Thursday - 6/23/22
Future of Work (Room 204)
Managing the Agent Experience with a Distributed Workforce
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Principal J Arnold & Associates Global Director, Strategic Solutions Genesys Channel Account Manager LiveVox Americas Collaboration Engineering Theater Leader Cisco Director, Product Marketing, CCaaS 8x8 Regional Director of Sales – Florida LATAM Five9
With hybrid work giving rise to new operational models, the challenges extend beyond the office to customer service teams and the contact center. Most agents have long worked in a centralized location, but the distributed model has now become the norm. This presents another future of work scenario, where new strategies and technologies will be needed for agents to provide great customer experiences, as well as to keep them engaged and part a unified team that includes their customer service colleagues and managers, as well as the rest of their organizations. They are all part of today's customer experience equation.
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  Future of Work
3:30-3:55pm
Thursday - 6/23/22
Future of Work (Room 204)
Key Takeaways: Analyst Roundable Defining the Future of Work
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Principal J Arnold & Associates President and Principal PKE Consulting LLC & UC Strategies.com
  Future of Work
4:15pm
Thursday - 6/23/22
Special Networking Event (Floridian Ballroom)
IDEA SHOWCASE RECEPTION AND PITCH EVENT - Open to all Badge Holders - Sponsored by IKIN
IDEA-01
Always one of the most popular and best-attended events at the Future of Work Expo #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ Future of Work Expo is an evening full of next-generation innovation, powerful networking and high energy!
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  Special Networking Event
4:20pm
Thursday - 6/23/22
Keynote (Floridian Ballroom)
IDEA SHOWCASE Keynote/Welcome Address - Open to all Badge Holders
IDEA-02
  Keynote
8:00pm
Thursday - 6/23/22
Special Networking Event (The Wharf Fort Lauderdale)
Future of Work #TECHSUPERSHOW Networking Live Party - Sponsored by altice, C3 Complete, Comcast Business, Compliancy Group, Connectwise, Cox Business, redstor, Spectrum Partner Program
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  Special Networking Event
Friday, June 24, 2022
9:30am
Friday - 6/24/22
Special Networking Event (Hall A)
Brunch Served in Future of Work #TECHSUPERSHOW Expo Hall
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  Special Networking Event
9:30am-1:00pm
Friday - 6/24/22
(Hall A)
Future of Work #TECHSUPERSHOW Expo Hall Open
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10:00-10:25am
Friday - 6/24/22
Communications Solutions Theatre (Expo Hall Theatre)
Emerging Tech Organizations Need to Succeed in Today’s On-Demand Economy
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  Communications Solutions Theatre
10:30-10:55am
Friday - 6/24/22
Communications Solutions Theatre (Expo Hall Theatre)
Evaluating the Effectiveness of Your Security Solutions
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  Communications Solutions Theatre
11:00-11:25am
Friday - 6/24/22
  Communications Solutions Theatre
11:30-11:55am
Friday - 6/24/22
  Communications Solutions Theatre
12:00-12:25pm
Friday - 6/24/22
  Communications Solutions Theatre
12:45pm
Friday - 6/24/22
(Hall A)
#TECHSUPERSHOW Giveaways - Must be Present to Win!
  

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