AGENDA

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00 - 7:00pm 11:00am - 4:00pm 11:00am - 2:00pm

Days


Tracks

Wednesday, January 30, 2019
8:30am
Wednesday - 1/30/19
()
Continental Breakfast - Full conference passes only
X-01
  
9:00-9:25am
Wednesday - 1/30/19
(Room 304)
AI 101 - Understanding the Basics for Communications
FOW-01
J Arnold & Associates
Dialpad
Vonage
This session will provide an overview of what artificial intelligence is – and what it is not. It will also define the basic building blocks for communications, including chatbots, machine learning, and natural language processing.
  
9:30-9:55am
Wednesday - 1/30/19
(Room 304)
Shift Work
FOW-18
Olive
Thanks to advancements in technology, Artificial Intelligence is capable of performing work for humans. Now that we have access to this technology, we need to shift the burden of monotonous tasks and free humans from the button olympics they have had to perform until now. Join Sean Lane, CEO of Olive as he discusses taking the robot out of the human, and building a digital workforce to bring down administrative costs in healthcare.
  
10:00-10:25am
Wednesday - 1/30/19
Keynote Presentation (Room 304)
Keynote Presentation by IBM: Cybersecurity in the Cognitive Era
AIOPS-13
It's no surprise that our organizations are under attack by industrialized threats from highly skilled adversaries.   At same time we're drowning in information, facing a growing skills shortage, and often dealing with security infrastructures from the dark ages.  It's no wonder that the industry is looking for the latest magic bullet, and Cognitive security is now the king of the hype curve.  We'll talk about the threats in more detail, the growing migration from compliance to risk-focused security, and how security is fundamentally an information management problem.  We'll investigate how cognitive technology is being applied in real organizations today, and try to get beyond the marketing and hype to understand this fundamental shift coming our way.
  Keynote Presentation
10:30-10:55am
Wednesday - 1/30/19
Keynote Presentation (Room 304)
Keynote Presentation by Hugo: Ending Team Silos with Boomerang Flows
FOW-03
Hugo
With the average enterprise now employing 210 distinct software tools, and more than 90% of those tools being team-specific, it's no surprise that software trends are worsening team silos across organizations. Join Josh as he introduces you to Boomerang Flows, a simple solution changing the way teams leverage software to eliminate team silos.
  Keynote Presentation
11:00-11:25am
Wednesday - 1/30/19
Keynote Presentation (Room 304)
Keynote Presentation by FixStream: How AIOps Enables Self-Healing Hybrid IT
NIK-02
FixStream
In this The New Intelligence/AIOps Expo keynote, FixStream founder and CEO Sameer Padhye will discuss how AIOps enables self-healing hybrid IT, modernizing and unifying IT operations using its auto-discovery, correlation, machine learning, and AI techniques across the entire stack.
  Keynote Presentation
11:30-11:55am
Wednesday - 1/30/19
Keynote Presentation (Room 304)
Keynote Presentation by Automation Anywhere: Transforming the Enterprise with a Digital Workforce
NIK-03
Automation Anywhere
AI and automation are enabling enterprises to drive innovation, efficiency, customer experience and productivity, while fundamentally transforming the nature of human work. Join us to find out how Digital Workers are enhancing every business function at organizations worldwide, in every industry.
  Keynote Presentation
12:00-12:45pm
Wednesday - 1/30/19
(Room 304)
AI & The Job Market
FOW-04
J Arnold & Associates
Hunt Club
Center for Technology & Workforce Solutions
Automation Anywhere
Smith.ai
Cognizant Technology Solutions
The rising tide of AI and automation has sparked fears of a jobless future. And while some jobs and individual work tasks will disappear over time, there will be lots for humans to do in the coming years. In this session, we’ll discuss how AI tools can reduce or eradicate jobs. We’ll also detail how and why AI will actually create demand for new workers and in what fields. 
  
1:00-1:25pm
Wednesday - 1/30/19
(Room 304)
The Human Future of Machine Intelligence
FOW-05
Verint
To be intelligent, virtual assistants need human input at various junctures of the learning process even as machine learning increasingly automates interactions and generates insights. In this presentation we’ll discuss why the future of intelligent virtual assistants is human and machine coordination, not just automation. We’ll discuss what it takes to build and train successful IVAs. And we’ll explain how to introduce AI solutions in a way that makes them a true extension of the workforce.
  
1:30-1:55pm
Wednesday - 1/30/19
(Room 304)
Finding ROI with AI: The Case for Computer Vision
FOW-06
Companies are struggling to find ROI in the short-term with AI initiatives. This session takes you through solutions that leverage both humans and AI working together to help your business extract critical information from images, saving your enterprise significant time and money.
  
2:00-2:55pm
Wednesday - 1/30/19
(Room 304)
Improving Meetings & Collaboration with AI
FOW-07
J Arnold & Associates
Cisco
Voicea
BlueJeans Network
This session will talk about how AI can improve productivity before, during, and after conferences and meetings.
  
3:00-3:25pm
Wednesday - 1/30/19
(Room 304)
Reimagining the Employee Experience in an Age of AI
FOW-08
LogMeIn
This session will discuss trends that are shaping the employee experience, how average employees spend the bulk of their time, and the technologies that are poised to change the way we all work.
  
3:30-3:55pm
Wednesday - 1/30/19
(Room 304)
How AI is Enabling the HR Revolution
FOW-09
Empty Cubicle, Inc.
Technology is changing the way organizations hire; the better the technology, the stronger the expectations are that the candidate will succeed in our organizations. Today, artificial intelligence has helped reduce the time spent throughout the hiring lifecycle, but research has found that organizations are ill-prepared to integrate AI solutions within their companies. Join Eric as he walks through this complex topic to explain how companies can leverage AI to hire their best possible candidates.
  
4:00pm
Wednesday - 1/30/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Dell
K-01
Dell Technologies
  Keynote Presentation
4:30pm
Wednesday - 1/30/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by IBM
K-02
  Keynote Presentation
5:00-7:00pm
Wednesday - 1/30/19
()
New Intelligence/Future of Work Expo Exhibit Hall Grand Opening Reception
X-03
  
Thursday, January 31, 2019
8:15am
Thursday - 1/31/19
()
Continental Breakfast - Full conference passes only
X-04
  
8:30am
Thursday - 1/31/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by McAfee
K-07
  Keynote Presentation
9:00am
Thursday - 1/31/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Uber: How Uber is Making IoT & Telecom a Competitive Advantage
K-03
  Keynote Presentation
9:30am
Thursday - 1/31/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Google Cloud - Machine Learning and Team Communication
K-04
Google Cloud
  Keynote Presentation
10:00am
Thursday - 1/31/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Coredial
K-05
CoreDial
  Keynote Presentation
10:30am
Thursday - 1/31/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote by AppFusions: Modern Digital Experiences with Security, Privacy, Consistency, Performance (Accelerated Blockchain/Digital Ledger Technologies)
K-06
Wake up for a big bang keynote about modern digital experiences that accelerate development and delivery at scale, while not compromising security or performance, and in fact leveraging it. Let's discuss the path to demystifying and mastering DLT strategic record keeping with real use cases, practical journeys, opportunities and accessibility, but most importantly, proven results i.e. high performance, zero knowledge, partially homomorphic searchable encryption i.e., millions of transactions per second.
  Keynote Presentation
11:00am-4:00pm
Thursday - 1/31/19
(Expo Hall B)
New Intelligence/Future of Work Expo Exhibit Hall Open
X-06
  
11:15am
Thursday - 1/31/19
()
Lunch Passes provided to full conference badge holders
X-07
  
1:00-1:55pm
Thursday - 1/31/19
(Room 304)
How to Drive Contact Center Improvement with AI
FOW-10
J Arnold & Associates
[24]7.ai
NICE inContact
TeamSupport
Five9
This session will discuss how and where AI fits into contact center environments.
  
2:00-2:25pm
Thursday - 1/31/19
(Room 304)
Using AI & ML to Predict Behavior, Drive Conversion
FOW-02
AgilOne
This session will address how AI- and ML-based solutions can predict end user behaviors to drive sales and better manage inventory. 
  
2:30-2:55pm
Thursday - 1/31/19
(Room 304)
AI & Next-Level Digital Marketing
FOW-12
C3Centricity
Digital channels can provide a better return on marketing spend than conventional channels. This session will explore how AI takes that to the next level.
  
3:00-3:55pm
Thursday - 1/31/19
(Room 304)
From VoIP to the New Voice
FOW-13
Avaya
J Arnold & Associates
Knowmail
Vonage
AI is taking speech to another level. And Alexa for Business signals just the beginning of what we can expect going forward. In this session we’ll look at the evolution of voice being enabled by AI.
  
4:15pm
Thursday - 1/31/19
  General Session
4:25pm
Thursday - 1/31/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
IDEA Showcase Opening Keynote
GS-03
Automation Anywhere
  Keynote Presentation
8:00pm
Thursday - 1/31/19
SPECIAL EVENT (Atlantic Hotel)
Networking After Dark - Conference Party at The Atlantic Hotel
X-08
  SPECIAL EVENT
Friday, February 01, 2019
8:30am
Friday - 2/1/19
()
Continental Breakfast - Full conference passes only
X-09
  
9:00-9:55am
Friday - 2/1/19
(Room 304)
The New Wave in Automation & Business Process Management
FOW-14
J Arnold & Associates
Incessant Technologies
Automation Anywhere
Traditional automation and BPM predominantly deal with transactions running through structured business processes which have been pre-defined in comprehensive detail across use case scenarios. These systems are not self-aware of their state, nor they can detect or adjust in case of performance bottlenecks on their own. The advent of cognitive technologies has the potential to take automation in general and BPM suites in particular to a whole new level. This session will explain how and what it means for you.
  
10:00-10:25am
Friday - 2/1/19
(Room 304)
Chatbot Husbandry: How to Raise Your Chatbot Right
FOW-15
Aspect Software
Companies are rushing to embrace the AI revolution and Natural Language Processing technology promises a conversational experience “just like talking to a human” - but the science does not always live up the marketing hype. Whether a chatbot is deployed in the contact center as a virtual, first-tier agent or in social media as part of a digital marketing campaign, there are a lot of pitfalls to avoid and the path to success is not always obvious. In this session, we review lessons learned and case studies that show what to do and what NOT to do to maximize your chances of successful customer engagement with your newest digital employee.
  
10:30-10:55am
Friday - 2/1/19
(Room 304)
Practical AI – Augmenting Human Potential to Affect Radical Business Transformation
FOW-16
AI is the next wave of technology disruption that will usher in entirely new, innovative ways of doing business. Whether we’re talking about medical research or customer service, scientific discoveries or information security, the adaptive capabilities of AI, in which humans and machines operate as collaborative partners, driven by real-time data, will immeasurably improve our ability to derive, analyze, and draw actionable insight that will affect radical business transformational change.
  
11:00-11:55am
Friday - 2/1/19
(Room 304)
Proactive Engagement to Deepen Customer Engagement
FOW-19
Olive
Hugo
One of the best uses of AI is for automating intelligent and personalized forms of proactive customer engagement. In this session, we’ll address how advanced solutions can inform businesses about the best times and locations to approach customers and prospects for best results. And we’ll discuss other best practices and success stories in the realm of AI- and ML-based engagement and personalization.
  
11:00am-2:00pm
Friday - 2/1/19
()
New Intelligence/Future of Work Expo Exhibit Hall Open
X-10
  
1:45pm
Friday - 2/1/19
(Expo Hall A)
Giveaways!
X-11
  

 

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