Reimagining Your Hybrid Workplace Experience

June 21 - 24, 2022 - Ft Lauderdale, Florida

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AGENDA

Wednesday, June 22 Thursday, June 23 Friday, June 24
Exhibit Hall Hours 4:00 - 7:00pm 11:00am - 4:00pm 9:30am - 1:00pm

Days


Tracks

Tuesday, June 21, 2022
1:00-1:55pm
Tuesday - 6/21/22
Future of Work (Room 209)
Managing the Hybrid Workforce: The Factors that Really Matter
FOW-01
Principal J Arnold & Associates EVP and Chief Sales Officer Mitel Founder and Managing Director Advanced Workplace Associates
What are the six critical factors that organizations must prioritize in order to underpin a flexible and virtual culture in a post-pandemic hybrid workplace? This session will reveal the latest proprietary research findings that detail key factors that will strengthen and motivate workforces and drive sustained business success. A panel of experts will provide commentary on these six critical success factors and their value to today’s business leaders.
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  Future of Work
2:00-2:55pm
Tuesday - 6/21/22
Future of Work (Room 209)
Solving Future of Work Challenges for Frontline Workers
FOW-02
President PKE Consulting LLC & UC Strategies.com CTO Unified Office Principal Product Marketing Manager Twilio
Whether part or all of your workforce is on the front line, they are a big part of your future of work. They are a key segment of your workforce, but they have their own unique set of needs and challenges when it comes to producivity and efficiency. This session focuses on the tools and technologies that will help your frontline teams work as effectively as the rest of your organization, wherever their physical workplace may be.
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  Future of Work
3:00-3:55pm
Tuesday - 6/21/22
Future of Work (Room 209)
Ensuring Cybersecurity and Privacy with a Hybrid Workforce
FOW-03
Senior Analyst OnConvergence CEO JourneyID Global Deputy CIO Zoom
The COVID-19 pandemic has changed the way businesses run forever. With many businesses now opting for a hybrid way of working for the foreseeable future, this calls for a fundamental shift in security priorities. And for good reason – data shows that more than half of IT leaders believe employees have picked up bad cybersecurity behaviors since working remotely, and the majority of IT professionals predict a spike in ransomware attacks and targeted phishing scams. What does this mean from a cybersecurity perspective? The session will discuss risks associated with hybrid working and a remote workforce and how intelligent technology like AI and machine learning can help secure human behaviors on channels like email in a hybrid workforce. As businesses adapt to this shift in employee working patterns, attendees will hear about how to empower employees to adopt safe cybersecurity behaviors and make smart cybersecurity decisions; which threats pose the biggest risk to businesses, and how employees could be targeted; the role CISOs and other IT leaders will play in the new hybrid workforce, and more.
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  Future of Work
4:00-4:55pm
Tuesday - 6/21/22
Future of Work (Room 209)
Driving Collaboration and Productivity in Hybrid Workforces with AI
FOW-04
Principal J Arnold & Associates Chief Evangelist Avaya President Nynja CEO Vizetto
Enterprises have enough challenges supporting workers in both home and office-based setting, but keeping them productive and engaged in both settings is another challenge altogether. Not only do workers need the right tools to collaborate wherever they are, but they also need to feel connected to each other as businesses move to different distributed models. In this session, you’ll learn how new technologies and tools are helping businesses address these challenges and ensure their workers are empowered to collaborate and communicate with colleagues and customers, regardless of their physical workplace.
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  Future of Work
5:00-5:55pm
Tuesday - 6/21/22
Future of Work (Room 209)
Augmented and Virtual Reality: Redefining the Future of Work
FOW-05
Senior Analyst OnConvergence Principal Architect AT&T Integrated Solutions & Consulting Founder & CEO Moth + Flame COO National Urban League Founder & CEO HYP Labs
Where do immersive technologies like augmented reality (AR), virtual reality (VR), and mixed reality (MR) fit into the future of work? How will they help companies make products and experiences more immersive and engaging? How will they impact efficiency and effectiveness of training? How can businesses deliver better customer care and experiences? VR and AR are ready to become core business technologies – this session will explore the opportunities.
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  Future of Work
6:00pm
Tuesday - 6/21/22
  Future of Work
Wednesday, June 22, 2022
9:00-9:25am
Wednesday - 6/22/22
Future of Work (Room 209)
Keynote Presentation - Why Reimagining the Future of Work Is A Real Thing and What Organizations Are Doing to Balance Remote Work and the Great Return to the Office
FOWK-01
Managing Director EY
As employers navigate the Future of Work, they are faced with unprecedented questions about the new better normal and how best to navigate it. How can the organization best shift to a hybrid model? What is needed to both meet the changing needs of the business while providing flexible working arrangements needed by the workforce? If striking that balance isn’t really possible, how can employer return to a pre-pandemic working model, and stave off unwanted turnover, low productivity and disengagement? This session will discuss the future of work by reviewing the latest workplace trends and the potential threats and implications for employers, including recent Survey results from EY about the Future of Work, and different strategies employers are utilizing to reimagine the future of work.
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  Future of Work
9:30-9:55am
Wednesday - 6/22/22
Future of Work (Room 209)
Keynote Presentation - The Promise and Perils of AI in Employment Decision-Making
FOWK-02
Commissioner U.S. Equal Employment Opportunity Commission
What implications do AI and machine learning hold for the equal employment opportunity? Employers are using AI to make employment decisions at every stage of the job life cycle, from hiring to promotion to firing. AI-driven technologies have the potential to make the workplace more open, fair, and inclusive by eliminating unlawful discrimination from employment decisions. However, AI can also amplify workplace bias if it is poorly designed or carelessly deployed. Drawing on real-world examples, this presentation will provide an overview of the promise and perils of using AI to make employment decisions. It will provide an overview of the legal framework governing AI in the United States and will address the ways that U.S. civil rights laws protect employees from discrimination by algorithm. Finally, it will suggest ways that employers can reap the benefits of AI while respecting the rights of workers.
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  Future of Work
10:00-10:55am
Wednesday - 6/22/22
Future of Work (Room 209)
AI Everywhere and No Talent to Use It: Building an Equitable Workplace
FOW-07
CEO The ExecuThrive Firm General Manager, Data Programs Springboard
As AI rapidly improves in reliability and its range of applications increases, it is becoming increasingly important for companies in all industries to examine how AI and machine learning should be leveraged in their business. Unfortunately, there is a shortage of qualified talent to fill the millions of jobs that AI will create and transform. The World Economic Forum estimates that 97 million new jobs will be created through AI by 2025. To meet the challenge, companies will have to reimagine what it means to be an effective talent finder – and builder. This panel will explore the changing AI and machine learning landscape, how to identify top talent that may be missing traditional qualification markers, how to support existing IT talent to upskill them, and how to tap into vocational training networks and other AI/ML training grounds to find the talent of the future.
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  Future of Work
11:00-11:55am
Wednesday - 6/22/22
Future of Work (Room 209)
Rethinking the Organization: Success Strategies for Hybrid Work
FOW-08
Principal J Arnold & Associates Chief Product Officer Toolwire
Nobody knows how the Future of Work will ultimately unfold, but clearly, we’re not going back to the pre-pandemic way of working. Organizations have an unprecedented opportunity to re-think every aspect of the business, including how work gets done, where, when – and all the implications for physical and remote workplaces. The hybrid model has inherent challenges, but also opportunities across all layers of organizations, from frontline and knowledge workers to IT teams, and from executive management to HR. This session will speak to those challenges and opportunities, along with the tactical responses and broader strategies needed for success.
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  Future of Work
1:00-1:55pm
Wednesday - 6/22/22
Future of Work (Room 209)
Managing the Great Resignation
FOW-09
Principal J Arnold & Associates CEO SuiteCentric CEO Premier Virtual Vice President of Community Operations Instawork
We are more than a year-and-a-half removed from the initial COVID-19 outbreak, and one of the lasting changes is with our relationship with “work.” This new perspective on work/life balance is best demonstrated by the “Great Resignation” – millions of Americans are quitting their jobs due to many factors, from burnout and mental health concerns to the desire for greater flexibility in work arrangements. At the same time, businesses have more job openings than ever. This session will discuss how business leaders can effectively manage these and other workplace challenges, including strategies and tools for hiring, workforce management, and productivity.
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  Future of Work
2:00-2:25pm
Wednesday - 6/22/22
  Future of Work
2:30-2:55pm
Wednesday - 6/22/22
Future of Work (Room 209)
Aligning Business Productivity Tools with the Modern Workforce
FOW-11
President Nynja
According to US Department of Labor Statistics, 35 percent of all workers are Millennials, with the number expected to increase to 75 percent by 2025. These are people that have grown up on social media, mobile devices and the gig economy, and are quite comfortable and successful working as freelancers and contractors. Businesses recognize this is a viable and talented workforce, and are increasingly using gig workers to handle both strategic and tactical assignments. The challenge for both the organizations and workers are finding intuitive, secure and efficient tools that will work uniformly outside the corporate firewall. Businesses need to ensure compliance with data protection and security mandates, while the workforce wants to use the tools that are comfortable and efficient for them. This vendor-neutral session discusses the advances in integrated workstream collaboration capabilities that address the needs of both businesses and modern workers. Attendees will understand the concept of integrating collaboration, workstream and payment capabilities into a single platform, and how this functionality enables businesses to reduce costs while satisfying workforce expectations – including real-world examples to illustrate mission-critical business requirements.
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  Future of Work
Thursday, June 23, 2022
1:00-1:25pm
Thursday - 6/23/22
  Future of Work
1:30-2:25pm
Thursday - 6/23/22
Future of Work (Room 209)
How Artificial Intelligence Can Make the Customer Experience More Human
FOW-13
Principal J Arnold & Associates Chief Evangelist Avaya Chief Marketing Officer IntelePeer
Businesses have a massive set of tools and data at their disposal, but instead of making it easier to connect with customers and build their brands, they find themselves drifting further apart. Their digital tools haven’t closed the gap – they’ve widened it with more layers between brand and customer – so messages and ideas get diluted in the constant white noise. The problem is most businesses are trying to solve digital problems using traditional methods – a Sisyphean task with the massive amount data streams. That’s where artificial intelligence comes in. This session will discuss how brands can create more relevant and contextual interactions, how they can truly prioritize customer service and retention, and deliver the experiences customer expect – all while balancing the ongoing need to generate revenue.
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  Future of Work
2:30-3:25pm
Thursday - 6/23/22
Future of Work (Room 209)
Managing the Agent Experience with a Distributed Workforce
FOW-14
VP Global Sales Subspace
With hybrid work giving rise to new operational models, the challenges extend beyond the office to customer service teams and the contact center. Most agents have long worked in a centralized location, but the distributed model has now become the norm. This presents another future of work scenario, where new strategies and technologies will be needed for agents to provide great customer experiences, as well as to keep them engaged and part a unified team that includes their customer service colleagues and managers, as well as the rest of their organizations. They are all part of today's customer experience equation.
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  Future of Work
3:30-3:55pm
Thursday - 6/23/22
Future of Work (Room 209)
Key Takeaways: Analyst Roundable Defining the Future of Work
FOW-15
Principal J Arnold & Associates President and Principal PKE Consulting LLC & UC Strategies.com
  Future of Work
Friday, June 24, 2022

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