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Cybersecurity is an ongoing, growing threat, and all businesses are a target. The conventional approach to protecting what’s behind your four walls is not aligned with the realities of today’s workplace, let alone what the future of work holds in store. Not only does hybrid work mean distributed teams, but also a lot of virtual interaction via an Internet connection. Data security and privacy risks become elevated well beyond what’s needed for a physical office environment, and this raises two sets of future of work challenges. First are the threats that IT must manage to protect the network and all the data running across it. The second challenge pertains to employees, whose personal privacy needs to be protected whether working at home or in the office. Both challenges must be addressed, not just to ensure business continuity, but to maintain employee trust as AI-driven applications become ever-more pervasive. Cybersecurity is more important than ever with future of work, and this panel will review leading technologies and best practices for IT.
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When it comes to deploying leading edge technology, the future of work will not be all that different from the world of gamers, where immersive experiences become an appealing proxy for in-person experiences, and for some, the preferred option. Many of these forms are already finding their way into the workplace; virtual reality (VR), augmented reality (AR), mixed reality (MR), and even the metaverse. While these may be years away from being mainstream, immersive forms of interaction will be FOW-friendly, especially for businesses trying to improve employee engagement with hybrid work. Before going too far down this path, IT needs a clear sense of the use cases, as well as the technologies required to support these new modes. Only when those pieces are in place can virtual options become reality, and that’s where our panelists will bring their expertise to bear.
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Since 2020, businesses across the world have adopted Microsoft Teams. In most cases, it was rolled out with minimal planning in response to changing hybrid/remote workforce needs. This session will explore how you can reimagine your Teams implementation, and even leverage AI and chatbots, to take it from being a reactive tool to an essential component of your digital culture strategy. Bring your questions, and get ready to think big – this session will change how you think about your Teams deployment for years to come.
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Join us for an enlightening session as we exploring new performance data insights for today and tomorrow’s hybrid workforce.  Go beyond traditional numbers to leverage more agile metrics for team growth, effectiveness, and well-being.  You’ll leave with an understanding of holistic Agile metrics, strategies that foster a positive team culture, better leadership and coaching skills, and performance insights.
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Just as we were getting comfortable with first generation AI applications like chatbots, translation and transcription, along came ChatGPT in 2023. This took AI to a new level, and we’re still grappling with how it fits for future of work. Nothing stands still with AI, though, and the latest wave in the revolution is large language models (LLM). With each new breakthrough, AI becomes more strategic than tactical, and IT leaders need to think in terms of the organization-wide impact rather than point applications like speech-to-text. Just as Generative AI became part of the FOW lexicon last year, LLM is this year’s acronym, and you might be surprised at how it can drive new business value. Last year’s ChatGPT session was standing-room-only, and if LLM isn’t on your FOW roadmap yet, you won’t want to miss this one.
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Today’s ecosystem of workplace endpoints is broader and more connected than the world of legacy desk phones and wired headsets. Both vendors and businesses want to support “work from anywhere”, but they can’t do it without the right endpoints and devices. With digital transformation turning all modes of communication into data streams, endpoints are central to the Future of Work experience as they provide the interface between workers and technology. Workers need endpoints that are easy to use and integrated with their everyday applications, and IT needs to tap data from them to better manage their networks. This session will address the critical capabilities needed from today’s wide range of endpoints - tablets, softphones, mobile phones, video hardware, conference systems, headsets, and even biometric devices – along with how they enable more intelligent communications from wherever workers are based.
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Seamless connectivity for a distributed workforce is a must-have when planning for future of work. Not only is state-of-the art technology critical for driving anywhere, anytime productivity, but it must enable smart workplace capabilities for all settings – in office, at home or on the go. The implications for IT are foundational, as the rise of digital transformation is creating both new forms of data, and massive volumes of data that would overwhelm legacy-based networks. Each of these needs represent major challenges for IT, but also major opportunities to rethink how data networks can deliver new value. Just as networks had to adapt when shifting from hardware to software, future of work will dictate the need for enhanced connectivity and data management capabilities to harness all this data. New approaches need to be considered, such as SD WAN and private 5G, and this panel will assess the merits of each, along with how IT can become an agent of change for FOW.
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Workplace norms have become very fluid, not just with the rise of hybrid work, but the challenges of managing workloads that never seem to ease up. AI-based technologies are creating ever-expanding volumes of data that need to be managed, and without the right tools, workers can be easily overwhelmed. Knowledge management capabilities are essential for finding the right data for the task at hand, and applying it to improve performance. Without this, employee engagement will suffer, and some will even view AI as being on track to take their jobs. While AI is driving much of this new data creation, it can also be deployed for knowledge management to help workers navigate all this data. This will give workers a sense of agency, where human input still has value, and AI is viewed more as job enhancement than job replacement. The future of work will very much be technology-driven, but there will be no workers if everything is automated, and this session examines the nuanced approach that IT leaders must take with AI that does not erode employee engagement.
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For businesses that manage a contact center, these operations have long been viewed as a cost center that runs separately from everything else. This may still hold true to some extent, but the prevailing thinking for any business that aspires to being customer-centric is quite different. In today’s post-pandemic world, employee engagement is a key factor for hybrid work, and that applies to all employees, not just those in the office. Consider as well the strategic importance of providing great customer experiences, and how agent engagement is a key factor for CX. With agents being on the front lines with your customers, there is too much at stake for business leaders to view them as replaceable labor units in a cost center. Instead, they need to be viewed as valuable enablers for customer satisfaction and brand loyalty. That’s the lens through which this session will view contact center agents, and why they should be an integral part of your future of work strategy.
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Most businesses have long-stopped being solely office-based, and the pandemic accelerated that trend to the point where hybrid working has become the norm. Technology was the great enabler for this, especially Unified Communications, which provided workers with a consistent experience regardless of location, endpoint or network. These platforms have become even more effective for businesses that have adopted the cloud, and can now support UCaaS. As workforces become further distributed, UCaaS provides everything needed to collaborate, thus minimizing the challenges when most team members cannot meet in-person. However, there is much more to effective collaboration than video meetings, and this session will address the bigger picture for how UCaaS is making hybrid work work.
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For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

1. Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
2. Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences 
3. How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator   

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As return-to-office mandates continue, many organizations struggle with making the in-office experience worthwhile for their teams. People no longer need the office for individual work but instead want to use office time for collaboration, brainstorming, and connection with colleagues. Unfortunately, most offices cannot support these needs because they are designed for how we used to work.

In this keynote, you will step into the future of work, where AI is the heartbeat of innovation, connection, productivity, and collaboration. With AI at the core of workspace design and technology features, we can transform the office experience to support the needs of hybrid workers everywhere.

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, will highlight how Cisco is using AI to set new standards in hybrid work and workspaces—showing not what could be but providing a roadmap to what will be.

Don’t miss this inspiring and insightful keynote. The future awaits!
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The edge is here, and it's brimming with potential for MSPs. But, navigating this new frontier, particularly when it comes to edge connectivity, can feel overwhelming. In this session we’ll cut through the hype, equipping you with actionable strategies to leverage edge virtualization effectively. We'll break down complex concepts into actionable steps, empowering you to understand the edge connectivity landscape and identify opportunities. We’ll discuss how to tailor your approach to the specific connectivity requirements of each edge deployment, and overcome common challenges. Master crucial topics like security, privacy, and operational considerations for edge connectivity—including latency, bandwidth, and reliability—to confidently unlock the power of edge computing and future-proof your MSP business.
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Witness firsthand how service desk teams can resolve tickets in under one minute without remote control. See eProc software in action, challenging industry norms by excelling where automation and AI fall short.
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It’s rather amazing that in 2024, there are still devices out there where rebooting will fix over 60% of issues. It should be a quick fix, but for customers with distributed locations and non-technical staff, that’s not always the case. Think about a retail location. They rely on their internet connection to process transactions, but if their cable modem goes down, you need to verify power and reboot the modem before you can dispatch the carrier. This means taking a salesperson off the floor for 15-20 minutes to find the modem, unplug it, wait, plug it back in and then tell you what the lights are doing on the front of the device. (I was annoyed just typing that sentence; how do you think the store employee feels?) Cable modems are just the beginning. Most network gear needs to be rebooted as part of your tier 1 troubleshooting. Edgeboot is fully programmable to monitor whatever endpoints you desire and take the appropriate action based on your needs. Need console access into a router, firewall, switch, server, etc.? Just log into your portal and start an SSH session. Deploying Edgeboot has allowed Granite to fix 62% of our customer carrier issues in under 10 minutes, fully automated, no support team needed. The other 38% of Granite tickets are automatically generated by Edgeboot to the carrier without human involvement. This has allowed our support team to address issues that do require human intervention much more quickly. Edgeboot can allow your existing team to minimize MTTR, and address your customers in a more timely manner.
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Rumble’s video platform has exploded over the last three years with its monthly active users growing to nearly 60M and becoming a premier player in the video streaming space. Built on the video platform backbone, now Rumble is taking on Cloud by building out independent infrastructure to tackle the industry's unfair and unpredictable pricing strategies and to offer an alternative to the Big Tech giants with a Cloud alternative free from the worry of cancellation. Join this session to learn how and why we created Rumble Cloud and how you can join our mission to break free from the shackles of Big Tech.
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Artificial Intelligence isn’t just the dominant trend in tech, but also the most transformative force for future of work. Every aspect of work will be transformed by AI – how we work, where we work, why we work, etc. – but no operation inside a business is being impacted more right now than the contact center. The reason is simple – AI can address many of the shortcomings of legacy-based contact centers that are having ripple effects across the entire business. Today’s digital customers have adopted new technology faster than contact centers, and as their expectations keep rising, the business risk keeps rising as well. When agents don’t have the right tools, customer service suffers, along with their performance and morale. Business leaders cannot afford to wait for a years-long modernization program, and the contact center is a prime use case when considering the role of AI in your future of work plans. Great success stories are in the market right now, and we’ll be sharing some of them during this session.
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In this compelling keynote, father and daughter team Jesse and Reesë will take the audience on a journey from the shadowy realms of black hat hacking to the forefront of data compliance. Drawing from Jesse’s past as a notorious hacker and Reesë’s groundbreaking work in data compliance, you will be given a firsthand perspective into the minds that have shaped the data compliance industry. If that’s not enough, this will be the first time Jesse Tuttle, aka Hackah Jak from the group Hackweiser, will start to share his story. Check out their bios for more on their impressive credentials.
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AI adoption has more than doubled since 2017 and its evolution leaped forward in 2023 with advances in large language models.  These advancements holds the potential to unlock trillions of dollars in economic value over the next decade.  But, implementing AI for business has unique requirements – it needs to be open, properly governed, designed for the enterprise and most importantly, create value.  Join Paul’s keynote session to explore the age of AI, including:

• Developing a foundational data fabric architecture to support LLMs,
• Delivering a competitive business advantage through strategic use cases, and
• Deploying governed AI with responsibility.

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This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

• New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
• How AI is helping organizations augment their workforce productivity rather than replacing them.
• How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
• Can AI be the secret weapon in combating evolving cyber threats
• Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.

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This session explores the impact of AI in Defect Detection for Manufacturing. Showcasing our Defect Detection solution in textile manufacturing, we show you how AI revolutionizes real-time defect detection, optimizing production and improving manufacturing quality processes. Also, learn how AI can be used in various use cases for Object Detection. Join us to discover how AI is reshaping quality control and sustainability in diverse industries.
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Are you interested in learning how Generative AI (Gen AI) can revolutionize various business processes? Don't miss this engaging session that will showcase eight innovative applications of Gen AI, demostrating how Gen AI can be leveraged for creative problem-solving, automating routine tasks, and generating novel solutions in areas ranging from marketing to product development. The aim of this session is to inspire and educate business professionals about the exciting opportunities Gen AI presents, setting the stage for a future where AI-driven innovation is a key competitive advantage.
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Technology considerations for future of work are focused mainly on workers and what we will need as individuals to make us more productive. The environment in which our work gets done plays a critical role as well, and new thinking is emerging around the role of workspaces. Few businesses can be fully remote, but many are struggling with RTO, return to office. As employees become more comfortable working from home, office environments need to provide a better experience, and supporting both has become a core future of work challenge. Making the office a “magnet” requires more than free lunch, and with advances in areas like AI, 5G and biometrics, there are promising technology-based opportunities to consider. This may be the domain of IT, but a broader vision is needed to fully rethink the office, and this session will also look at the role facilities management and HR can play for the future of workspace.
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In just one year since its launch at MSP Expo 2023, GFI AppManager has transformed how over 1,100 MSPs run their business. Join us for a live demo and see how this powerful platform simplifies management, automates critical tasks, and delivers the insights needed to drive growth and client satisfaction. We'll share success stories and demonstrate how real MSPs leverage GFI AppManager to streamline their operations and improve their services. Plus, get a sneak peek at the advanced AI-powered features coming soon to GFI AppManager. Discover how you can harness predictive analytics and intelligent insights for an even greater competitive edge.
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Agility is the watchword for 2024, as organizations face continuous pressure to be competitive, to innovate, and nurture an engaged workforce. The work from home model remains fluid, and a top-down style of command-and-control management will no longer be effective. What’s needed instead is a flatter, less hierarchical structure where employees feel like stakeholders instead of interchangeable labor inputs that are on the cusp of being replaced by a chatbot. Technology has a key role to play, but this is more about taking a human-centric view of your workforce, and making flexibility central to organizational structure. This session will look beyond the technology being used to drive personal productivity, and focus more on the bigger picture for how organizations are adapting.
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Hear about and understand the data trends and challenges that are shaping the future of innovative workforce insights:

• Productivity Insights
• Talent Visibility
• Tech Adoption Levels
• Resources Utilization
• Contract Billing Governance

Discover how Nippon's innovative solution elevate your workforce management coaching strategies.
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This session will showcase how eProc Control Center is transforming IT support. We will highlight its capability to enable Help-Desk technicians to resolve IT support tickets in under one minute, without remote control, user interference, or interruptions. This presentation will demonstrate how our solution significantly improves efficiency and streamlines the ticket resolution process.
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Always one of the most popular and best-attended events at the Future of Work Expo #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!
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In a world where AI is not just an option but a necessity, Eric Vaughan, CEO of IgniteTech and GFI Software, stands at the vanguard of a corporate revolution. His presentation, "AI or Bust: The Non-Negotiable Revolution," is not just a talk—it's a call to arms for every business leader and team member who wants to remain relevant in the fast-approaching future. Eric will recount his bold mandate for "AI Mondays," where the norm is shattered, and the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. He'll share the philosophy that drove him to run a 30-day campaign, after which he made the tough call to let go of those who wouldn't engage with the AI transformation, echoing his stark realization: "I've seen the future. I need to bring you along with me. I know this to my core. This is important. This is nothing like any other technology trend we've seen that's mattered in years." Attendees will leave with more than just insights—they'll leave with a blueprint for action. Eric's journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. This session is designed to inspire, to exalt, and to empower you to return from the conference ready to take decisive action. Join us for a glimpse into the future of business through the lens of a leader who's not just riding the wave of AI, but creating it.
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